Essential Leadership Skills for new Managers

 

If you cannot read this properly, please go to this site: http://3pointe.com.sg/essential-leadership-skills-for-new-managers-24-april14/ Leadership Workshop Course Information Date: 24th April 2014 Time: 9am – 5.30pm Venue: Rendezvous Hotel Fees: S$500 (normal) (S$200 Nett after PIC grant – Cash Payout Option) Special Promo @ S$430! Simply indicate the following Promo  code on the registration form: KKNL0404 (S$172 Nett after PIC Grant – Cash Payout Option) Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Ms Pat Choo Click Here For The Registration Form   Essential Leadership Skills for new Managers [24 April'14] Becoming a successful manager for newly promoted managers or new hires is often a challenging phase that most executives go through in their first few months; ranging from acclimatizing to the new organizational culture for new managers to self adaptation from an individual contributor role to a managerial role for newly promoted managers. Such a phase when not handled properly can result in unproductive situations for the company and in worse case scenarios, cause the company to lose a potentially valuable new manager or drastically de-motivate a former brilliant individual contributor who could potentially be a great manager. Whilst the management can assist to create the necessary environment for these managers, it is essential that the managers possess certain specific skill sets in order for them to effectively transit to their new role or work culture. Comments from Past Participants: Good workshop, slightly more confident now. – Newly promoted Supervisor, SME …this is the start of a long learning journey… – Manager, Government Organization LEARNING OBJECTIVES By the end of the workshop, participants should be able to: Define the role and expectations of the supervisor Set expectations and SMART goals Delegate appropriately Provide feedback and coaching Understand how to manage and resolve conflicts Build and motivate a team WHO SHOULD ATTEND Existing first line managers New first line managers who just joined the company Newly promoted first line managers (from individual contributors to supervising others) COURSE OUTLINE Role of the Supervisor/Manager Setting Expectations Setting Goals Delegation Degrees of Delegation Implementing Delegation (what to delegate and to whom) Troubleshooting Delegation Providing Feedback and Coaching Characteristics of good feedback Feedback Delivery Tools Formal and Informal Feedback Coaching tools Coaching vs Counseling Resolving Conflict Using conflict resolution process Maintaining fairness Building an engaged and motivated team When promoted from within the team When leading a brand new team When taking on an established team Methodology Self-Assessments Case Studies Role Play activities Group discussions Mini Sharing by Trainer About The Trainer Pat has more than 30 years of experience in sales, service, training and in human resource development, with top brand names, such as 3M Singapore, Yellow Pages, American Express, Citibank and most recently with DBS Bank. At least 30 years of her career were in leadership positions heading up Cardmember Services (inbound) at American Express, Telesales, CitiGold Center (Orchard branch), Learning and Talent Development at Citibank NA, and Business Learning Partner for Consumer Banking, Technology & Operations and Support Units at DBS Bank.  In this capacity, she worked closely with the business managers in strategizing innovative interventions to support people strategy to meet business objectives and results. Pat’s passion is in people development and she has a robust track record of successfully building and transforming employees into highly energized and motivated teams.  She worked closely with the Senior Management teams to strategise and implement people strategies and this has provided her with many opportunities to train, coach and mentor senior managers and employees in the business. She was the master trainer for interview skills, sales and service programs that have led to her facilitating Train-the-Trainer (TTT) programs in the region (Japan, Korea, HongKong, China, Thailand, Indonesia, India, Malaysia and Australia). She is seasoned in curriculum design, facilitation and coaching in career, sales & service, leadership, mentoring and coaching. Pat is a practicing coach, trained by Results Coaching System (now known as NeuroLeadership Institute) and a certified facilitator for various profiling tools (MBTI, DISC, SDI).  She has a B Sc degree in Psychology and Master in Organizational Leadership. Learning Materials Every participant will receive Learner’s kit including notes, and case studies. Certificate of Completion Each participant will also receive a complimentary copy of the following best seller guide Participant Fee Standard: S$500 Nett (S$200 Nett after PIC grant – Cash Payout Option) Early Bird: S$430 (S$172 Nett after PIC Grant – Cash Payout Option) Form must reach us by 7th April 2014 Group of 2 or more: S$430 Nett (S$172 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: enquiry@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694 This email is an advertisement. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements – please click here. Thank you.