Wooing Unhappy Customers in Service Recovery - Turning Unhappy Customers into Money (a d v) - 1 day

Friday, 24th April 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Training Methodology Who should attend CBS Master Trainer Course Information   Date:   24th Apr 2015 (Fri) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       Wooing Unhappy Customers in Service Recovery - Turning Unhappy Customers into Money   Introduction   When your service personnel can handle customers' problems independently, they can ensure both their personal growth in the workplace as well as provide a productive, progressive and professional workforce in the organisation. They will need to deploy a variety of tactics in salvaging difficult customer-situations in complaints handling both over the telephone and face-to-face with internal and external customers.   Course Objectives:   Participants will learn how to apply the following: Be the professional service provider to demonstrate the "Moments of Truth" Delight customers by adding value and exceeding customer expectation Cultivate a telephone voice and ear to enhance telephone interaction Anticipate customer's feelings and needs to respond with empathy and care Answer to customer complaints intelligently using the correct approach Eliminate negative elements in conversation to prevent irritation and frustration Be empowered to demonstrate professionalism to solve customer problems Practise effective communication and problem solving skills to manage complaints   Course Outline:   Understand what influence your customers to be loyal Demonstrate positive "Moments of Truth" and Empowerment Delight customers by delivering exceptional customer service Know why do customers complaint and why don't they complaint Practise proper telephone mechanics and human fundamentals Prevent major telephone weaknesses and cultivate the telephone ear and voice Pitfalls to avoid in managing difficult customer-situations Know how you look and sound as you listen, ask questions and respond Give persuasive explanation for better understanding and co-operation Use convincing negotiation techniques for a win-win combination with complainants Meeting pleasantries - little things pay huge dividends in service Use positive and customer-benefit vocabulary to please unhappy customers Apply effective communication and problem-solving skills in complaints handling Summary and back-to-work application   Training Methodology:   A highly interactive adult-focused training programme with plenty of case studies, role-plays, questions and answers sessions and trainer-facilitated group discussions.   Who Should Attend:   For front-line, sales and service, engineering, technical, administrative, secretarial, accounting professionals and anyone who wants to know how to practise service recovery in complaints handling.   CBS Master Trainer   Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades. Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant. Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

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1 Day Workshop on Drafting Vetting and Negotiating Terms In An Employee Handbook <a d v>

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Course Information Date: 7 Apr 2015 (Tue) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD500 (NETT) S$200 (After PIC Grant) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Drafting Vetting and Negotiating Terms In An Employee Handbook It has become very important to have a handbook in place. Many companies at the moment do not have an employment handbook in place, or comprehend the role of an employee handbook. Having an employment handbook in place is very critical for companies, as it will assist for employees and employers to know the policies of the company in place. It also answers all the majority of questions which will hand up on the HR desk. Objectives By the end of the course, participants will appreciate what policies should be included in an employment handbook. When drafting an employment handbook how to draft and vet an employment handbook. Course Outline The constitution of an employment handbook The general points an employee handbook must have. Legal compliance with local laws and regulations The objective and scope of a handbook The role of a handbook when dealing with company policies Handling compensation plans and benefits Making amendments to an employee handbook Key issues to note when updating employment handbook Case studies and analysis About the Trainer David holds a Bachelor of Law degree from the University of London and Master of Business Administration degree from Victoria University. He has many years of legal experience in the private sector and he is presently working in a law firm, and Mr. David Shanmugam is also an Advocate & Solicitor of the Supreme Court of Singapore Over the years, he has conducted legal training for the corporate sector on the various practical legal issues facing the corporate field and has lectured for many training institutions, on Business and Company Law. His forte is in the field of corporate and commercial drafting of contracts, including company matters. Mr. David Shanmugam has conducted legal training programmes for Singapore Institute of Chartered Secretaries and Administrators, National University of Singapore Continuing Education In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

©2015 360 Degrees Training, All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you.

Invitation To The People Leadership Exchange on 29 Apr 2015 (3.30pm to 5pm) [A D V]

Dear Business & HR Leaders,

THE PEOPLE LEADERSHIP EXCHANGE 

1.  Greetings from Global Training Pte Ltd.

2.  On 29 April 2015, we are launching the first of our bi-monthly "The People Leadership Exchange".  It is a complimentary event where we invite esteemed Business / HR Leaders like you to spend 1 to 2 hours of your time with fellow leaders to network, share and discuss best practices, latest research and successful case studies in the area of People Leadership.  The session will be facilitated by invited speakers who are Thought Leaders and Practitioners in this area.  Each session will be highly interactive, light refreshments will be served and at the end of the session you will take away something which you could consider doing for the people whom you are leading or leaders whom you are business partnering with to bring about an effective workforce and leadership.

3.  In this inaugural session, our invited speaker Mr George T.K. Quek of Distinctions Asia will be sharing with you his experience in setting up successful Structured Mentoring Program in companies which brought about positive people results.  The session will start from 4pm to 5pm and refreshments will be served earlier at 3.30pm.  In the 1-hr session he will be covering the following:

- What is Structured Mentoring?
- How is mentoring different from coaching?
- Is Structured Mentoring right for your organisation?
- Overview of the Structured Mentoring process
- What are the benefits of Structured Mentoring?

4.  Please click here for more information.  We have invited a speaker to talk about a people development initiative that is often talked about in recent years but often misunderstood.  The session is complimentary, with a registration fee of S$50 that is refundable when you attend the session.  You will be given a profiling assessment tool know as Change Style Indicator which would help you understand more about yourself in managing change and a individual tele-coaching session with our certified coach. 

5.  For more enquiry please email us at enquiry@global-training.com.sg.  To register, please email is your name, job title and company at registration@global-training.com.sg.

 

Yours Sincerely
Global Training Pte Ltd

Choosing Novels Set On Pacific Coast Highway

By Iva Cannon

A story's setting is of substance. It has to make sense and feel natural at the same time for readers to find the story credible. It is necessary for writers to pick a setting by taking a number of factors into consideration.

Without a doubt, the time as well as place where the story would occur is greatly affected by the characters. In most instances, novels set on Pacific Coast Highway is where characters are often found most especially characters of writers making a story about historical figures or fictional individuals from the past.

Their characters can still help them with their setting even in long narratives that are not historical. Writers may find a particular place that suits their temperament. In case they want to add another layer to the story, they can put their characters somewhere they feel uncomfortable as an alternative.

Another relevant factor is the plot of their long narrative. The most suitable plot should be highly considered. Writers most likely set their long narratives in the current time since they are sufficiently knowledgeable. Nevertheless, playing with time can make their story more interesting to the readers. General locations are frequently chosen, but options including houses, outdoor spaces and offices are great alternatives too.

Furthermore, settings must be logical. It is vital for writers to be able to discuss how their wealthy character who previously lived a life of luxury is now suffering from poverty in a certain location. No matter if the long narrative relies on the plot as well as characters, the places should still be appropriate.

Another good example of how an oversight could cost their story its credibility and where logic comes in is science fiction. It is not advisable for writers to go to great lengths and discuss how dangerous a planet's atmosphere is for individuals and eventually let them wander around without any oxygen equipment. The whole story can be affected by an extreme example and lapses in logic no matter how minor.

How the setting of their story has to be portrayed should not be taken for granted. The setting can have character in itself like the story Wuthering Heights. An ideal backdrop can be made out of the setting for special occasions that will occur in the story. For the first option, writers are expected to explain how it will improve the story. It is already a natural method for writers to develop a setting. The reason behind this is that they do so frequently.

Their instinct may be the basis for their choice. They will later on realize that it is worth knowing where as well as when the story would occur especially in the beginning of the procedure. When they work on it, they are required to consider where the story would happen. Writers have distinct taste, so they can select their own setting or a popular city. After all, they know how they want to tell their story because they are writing from their heart.

About the Author:

You can visit garypaulcorcoran.com for more helpful information about How To Choose Novels Set On Pacific Coast Highway.

Designing KPI s for Organisational Excellence 29-30 Apr 2015 [A D V]

If you cannot read this properly, please go to this site: http://3pointe.com.sg/ . 29-30 April 2015- 3rd Run! Course Information Date: 29-30 Apr 2015 Time: 9am – 5.30pm Venue: Rendezvous Grand Hotel Fees: S$800 (normal) (S$320 Nett after PIC grant – Cash Payout Option) S$720 (Early Bird / 2 to go) (S$288 Nett after PIC Grant – Cash Payout Option) Early Bird Date:  17th Apr 2015 Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Ms Chor Hoong Click Here For The Registration Form   Designing KPI s for Organisational Excellence [29 - 30 Apr'15] KPIs, Key Performance Indicators  - a term that is widely used, but little understood, frequently under-used and often misused …  You can't control anything you can't measure … an organization that is trying to get into its customers' good books without a sensitive barometer to measure how WELL it is serving its customer base, is like a miner deep down under without a headlight ! Businesses and organizations are mired in the classical financial indicators, which are necessary, but grossly insufficient for the purpose, for the simple reason that those indicators have two major weaknesses  -  they are very much LAGGING and worse, they have zero DIAGNOSTIC capability.  When these indicators head south, it is way too late to figure out the root cause.  They give no clues whatsoever, as to what might have gone awry. This 2-day program is specially designed to provide the fundamentals on how to design indicators which: -  Measure what MATTER to YOUR customers -  And which therefore MATTER to the SUCCESS of your organization -  Are aligned top-down the entire Organization What can be more important? WHO SHOULD ATTEND CEOs, Directors, VPs, MDs, GMs & all Managers in charge of explaining KPI requirements to their team WORKSHOP OBJECTIVES: This 2-day program is specially designed to provide the fundamentals on how to design indicators which: -  Measure what MATTER to YOUR customers -  And which therefore MATTER to the SUCCESS of your organization -  Are aligned top-down the entire Organization   WORKSHOP OUTLINE  What are KPIs ? Why KPIs :  Proof of the Need Understanding customer requirements What REALLY matter to customers ? A Self-assessment Designing KPIs: Components of a KPI Principles in KPI Design Nature of Measurements: Variables vs attributes KPIs, Performance Standards and Goals KPIs and Customer Focus KPIs and the Balanced Score Card Characteristics of Good indicators KPIs : Organizational Alignment Processes, Inputs & Outputs:  At which point should we take measurements? The Ultimate measure of Customer Satisfaction KPI deployment  -  tracking & monitoring KPIs :  Design pitfalls to avoid KPIs :  Uses, applications, benefits   METHODOLOGY The trainer will use a variety of instruction techniques such as: Group Discussion Brainstorming Syndicate exercises on real-life processes ABOUT THE TRAINER Chor Hoong graduated from the National University of Singapore, first, in Electrical & Electronics Engineering (Honors) and then later in 1987, with an MBA, majoring in Marketing. Upon graduation, she joined the fast-paced U.S. semiconductor MNC Texas Instruments S'pore (TIS) -  the first company to win the Singapore Quality Award (SQA)  where she was to receive intensive and extensive training in Quality Management, both locally as well as overseas. One of her most significant contributions was strategizing the entire Statistical Process Control movement, a KEY competitive initiative, as the Plant's SPC Program Manager.  In this role, she trained the engineers and served as an Internal Statistical Consultant to the community of over 100 engineers in the 3000-strong factory. Rising rapidly up the managerial ranks, she held several key Management positions, both in Operations as well in Quality.  She was the Total Quality Culture (TQC) Manager when she left in 1990, to set up TQM Consultancy (www.tqmconsultancy.com). Since then, she has dedicated her time to assist industry in their quest for Quality supremacy through the application of 6-sigma and other Award-winning Quality methodologies  -  Policy Deployment (Hoshin Planning) & Daily Management, Productivity drivers, QC 7 Tools, PDCA Problem-solving, SPC, Design of Experiments and FMEA.  Chor Hoong was conducting training in these foundation disciplines of 6-sigma, well BEFORE they were packaged into 6-sigma. Chor Hoong has helped many big MNCs attain quantum leaps in quality improvement and cost reduction.  She can proudly count II-VI Sgp, HP, Agilent Technologies, Apple, Compaq, Matsushita, NEC, Philips, SONY, Sumitomo Bakelite, STMicroelectronics, STATS, Hitachi Nippon Steel, SSMC, Nippon Paint, Amtek Engineering, Murata Electronics, Becton Dickinson and AlliedSignal Aerospace amongst her customers. Her U.S. training in the Malcolm Baldrige National Quality Award framework and therefore also in the Singapore Quality Award criteria, positions her well to assist companies in their quest for this most coveted and prestigious Award! Chor Hoong's strength in her work with industry lies in her skilful ability to incorporate, interweave and synergize the various quality disciplines, hard skills and soft skills (mindset changes) tactical and strategic, to achieve the required high-level objectives … Harnessing this strength, Chor Hoong has done some significant pioneering work here in Business Process Reengineering, one of her fortes, having consulted with Ascendas, Apple, Compaq, HP, Mt Elizabeth and East Shore Hospitals, HDB and PSA. Her appointments by James Cook University (JCU), Queensland University of Technology (QUT) and Nottingham Trent University to deliver the Total Quality modules for their respective Master Degree Programs, are definitely endorsements and recognition of her expertise in the Quality disciplines.  From 2008 through 2012, she was also engaged by UniSIM for its adult undergrad programs, where she taught TQM, Quantitative Methods and Business Statistics. Sharing her extensive experience on the subject with industry, she published her first book, The 8 Habits of Quality People, in 2004.  This publication is NOT in any way associated with the famed "The 7 Habits of Highly Effective People" by Stephen Covey, nor with Franklin Covey Co.  The book is foreworded by the distinguished Dr Ahmad Magad, ex-MP for Punggol – Pasir Ris GRC. The bilingual writer has since published two other books:  8 Romances and ???????.   From her books, it is crystal clear what Chor Hoong stands for … a Customer First mindset; thinking out-of-the-box; a tenacious pursuit of "impossibilities"; impassioned corporate leadership and a burning passion for excellence. Chor Hoong is ACTA-certified and a PMC (Practising Management Consultant).  LEARNING MATERIALS Every participant will receive Handbook including notes, exercises and case studies Certificate of Completion PARTICIPANT FEE Standard: S$800 Nett (S$320 Nett after PIC grant – Cash Payout Option) Early Bird: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) Form must reach us by 17th Apr 2015 Group of 2 or more: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: sales@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694  Email This Post This email is an advertisement. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements – please click here Thank you.

1 Day Workshop on Making Dreams come True: Self Leadership & Motivation

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Course Information Date: 22 April 2015 (Wed) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD500 (NETT) S$200 (After PIC Grant) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Making Dreams come True: Self Leadership & Motivation Introduction This 1-day workshop presents learners with a better knowledge & understanding of Self Leadership and enhancing Self Awareness for the Best Individual Performance. It also shares with learners on how to motivate themselves and their team for Greater Work Success at the Workplace. Key Benefits Better Understanding of Leadership: Self VS Team Leadership Drawing Insights from Book: "Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out" by Andrew Bryant & Ana Lucia Kazan, PHD Identify Dreams & Set S.M.A.R.T Goals Use the Emergenetics® Model for Self Awareness Apply Emergenetics® for Personal Growth & Development Learn Great Lessons from Book: "Life without Limits: Inspiration for a Ridiculously Good Life" by Nick Vujicic Listen to Great Stories from Book: "Chicken Soup for the Soul at Work: Stories of Courage, Compassion and Creativity in the Workplace" by Jack Canfield, Mark Victor Hansen, Maida Rogerson, and Martin Rutte Master Self Motivation Strategies & Tactics Bounce Back from Setbacks & Failures: Inspirational Stories to Fire UPv Learn Motivational Best Practices – "Hardware" + "Software" Deliver Motivational Factors for my 4G Team Put Knowledge into Practical Application at the Workplace with 21-Day Individual & Team Action Plans Workshop Outline Self Leadership + Self Awareness Understanding Self Leadership Self Leadership VS Team Leadership Sharing Insights from Book: "Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out" by Andrew Bryant & Ana Lucia Kazan, PHD Identifying Dreams & Setting S.M.A.R.T Goals Using the Emergenetics® Model for Self Awareness 4 Thinking Attributes Analytical Thinking Structural Thinking Social Thinking Conceptual Thinking 3 Behavioral Attributes Expressiveness (Quiet <– – – – – – – – –>Gregarious) Assertiveness (Peacekeeper <– – – – – – – – –>Telling) Flexibility (Defined Situations <– – – – – – – ––>Options) Applying Emergenetics® for Personal Growth & Development Motivating Self & Team @ Work Optimism VS Pessimism Drawing Strengths and Insights on Motivation to boost Morale Great Lessons from Book: "Life without Limits: Inspiration for a Ridiculously Good Life" by Nick Vujicic Great Stories from Book: "Chicken Soup for the Soul at Work: Stories of Courage, Compassion and Creativity in the Workplace" by Jack Canfield, Mark Victor Hansen, Maida Rogerson, and Martin Rutte Self Motivation Strategies & Tactics Bouncing Back from Setbacks & Failures: Inspirational Stories to Fire UP Motivational Best Practices – "Hardware" + "Software" Delivering Motivational Factors for my 4G Team Baby Boomers GEN X GEN Y & Z Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Who Should Attend: Managers, Supervisors, Executives, Officers and Others who are keen to Lead & Motivate Self and Motivate Others towards Greater Success in their Work 360 Degrees Trainer Profile Ken Wong is the 4G Leadership Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012- 2013. He is a Key Member on the SCOOP™ Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

©2015 360 Degrees Training, All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you.