Sunday 31 January 2016

NOBODY TOLD ME! ™ – How to be proative, productive and resourceful in Work- adv

 
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Course Information
Date:  24 Mar 2016 (Thu)
Time:  9.00am to 5.00pm
Venue:  Concorde Hotel Function Room (f.k.a Le Meridien Hotel)
Fees:  SGD450 (NETT)
S$180 (After PIC Grant)
*Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg
Inclusive of teabreaks and lunch
Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form
To register, please contact Ms Jaslyn Choo @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg
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NOBODY TOLD ME! ™ – HOW TO BE PROACTIVE, PRODUCTIVE AND RESOURCEFUL

- Nurture your heart, body, mind and soul and become highly productive and resourceful


"Everyone must be proactive and do all they can to help themselves to stay employed."
Stephen Covey

Introduction

Management must be effective for the success of any business. Whether you are a supervisor, manager, CEO or an esteemed employee you need to develop certain task and people oriented skills that allows you to function effectively and strategically to build meaningful relationship with the people you are working with. At some point in your career you will come to realize that nobody will tell you what to do and you have to grab the bull by the horn and do what you thing is necessary. Octavia Spencer said: "The way to bring about change is to be proactive and active." If you intend to stay relevant and be a beneficial part of your organization you will have to have within you the skillsets that will make you proactive, productive and resourceful. These are the time immemorial skillsets that will determine your presence and relevance in your organization. Nobody will tell you how you can achieve this and if you are not mindful this will eventually guarantee your corporate demise.

To be proactive will require you to have a result-oriented approach to doing what you do every day. In this high impact workshop you will learn the nine strategies embedded by the acronym P.R.O.A.C.T.I.V.E © to nurture your heart, body, mind and soul and become highly productive and resourceful. This workshop will show you how you can activate your intrinsic motivation weather tough times, achieve every goal that you set and become solution focused instead of being problem-centric. By the end of the workshop you will understand and know what to do to be a dynamic individual in your organization and a great asset that your bosses won't want to let you go.

Objective

By the end of the workshop you will be able to:

  • Understand what is to be proactive and not being reactive
  • Understand why nobody will tell you what to do.
  • Understand well what you want from your boss and what your boss wants from you
  • Connecting and communicating emotionally with everyone in your organization
  • Bridging the Performance Gap with effective problem solving skills
  • Learn to make decisions effectively and confidently
  • Apply the P.R.O.A.C.T.I.V.E © strategies to become proactive, productive and resourceful
  • Resolve conflict and work towards a win-win paradigm
  • Five step process to be the greatest asset to your organization

Course Outline

  • Understand what it takes to develop positive affirmation
  • Understand the difference between extrinsic and intrinsic motivation
  • Unleash the power of intrinsic motivation
  • How to set achievable goals
  • Taming your conscious mind and accentuating your unconscious mind
  • How to be more resourceful and being an asset to your organization
  • Introduction to the P.R.O.A.C.T.I.V.E © concept.
  • Becoming solution focused instead of being problem-centric
  • How to emotionally connect with your boss, colleagues and subordinates
  • What you got to do to boost your LQ [Leadership Quotient]
  • Resolve conflict swiftly and objectively
  • Becoming Action-rich and not NATO [No action/Talk Only]
  • How to be consistent in what you are doing with forward thinking
  • Understand and apply P.R.O.A.C.T.I.V.E ©

Learning Methodology

This is an action-oriented workshop group discussions, self-reflection and application tools to become more resourceful.

Who Should Attend

New Job Applicants, Supervisors, Managers and General Staff who seeks to make a difference in their contribution to their organisation.

Testimonials?

"Daniel has presented well and kept a diverse group focused on task and time. I thoroughly enjoyed this workshop and feel that I am leaving with many insights and applications."
- Manager, Jurong Town Council

"Daniel was a committed, passionate instructor, Our skills will improve thanks to your strategies."
-Senior Executive, HP Services

"Extremely eye-opening and proactive! Thank you Daniel!"
-Senior Manager, Alexandra Hospital

"I feel highly motivated after attended Daniel's class. I feel that the P.R.O.A.C.T.I.V.E © concept is very effective and I am energize to contribute more to the organisation after attending the course"
-Manager, Woh Hup

About the Trainer

Daniel Theyagu has been a corporate trainer and performance evaluator since 1989 and has conducted training for more than 500 organizations with his participants coming from more than 100 countries.

In his line of work, Daniel has specifically designed and delivery training programs for large MNCs, statutory boards, civil service and various non-profit organizations. His clients include – SPF, HDB, LTA, MOM, MHA, MINDEF, AVA, CPF, SAF, RSAF, RSN, DSTA, DSO, Singapore Supreme Court, The Law Society, SGH, Mount Elizabeth Hospital, Gleneagle Hospital and many more. At an international level, Daniel has trained people from more than 30 countries including – Mauritius, Malaysia, Indonesia, Maldives, Uzbekistan, Vietnam, Kazakhstan, Russia, Estonia, Sweden, Finland, Holland, Norway, UK, USA, France, Germany, India, Pakistan, Nigeria, Kenya, Gabon, South Africa, Australia, New Zealand, Bangladesh, China, Vietnam, Cambodia, Myanmar, Laos, Mongolia and Thailand.

Daniel designed and delivered customize training program in areas of leadership, conflict resolution, negotiation skills, emotional intelligence, creative thinking, critical thinking, systems thinking, speed reading and memory enhancement. As a keynote speaker in conferences and seminars, Daniel is well known for his light-hearted and humorous approach to training by using metaphors and parables and engaging his participants actively throughout his training program.

Daniel Theyagu is the author of five books which includes 'Making Memory Work for You', Guide to Success in Studies without Tears or Fears', 'Developing True Leadership Potential' etc and has written more than 300 articles that have been published in Straits Times and other magazines and journals. Daniel also regularly conduct radio talk shows with 938 Live [Singapore] and his workshops are featured regularly in the newspapers that attracts wide variety of participants.

As a keynote speaker in conferences and seminars, Daniel is well known for his light-hearted and humorous approach to training by using metaphors and parables and engaging his participants actively throughout his training program. He is also the adjunct lecturer with Singapore Institute of Technology and Nanyang Technological University. He is also the course chair for Ethics and Corporate Social Responsibility for SIM University.

In House Customized Training

We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

©2016 360 Degrees Training, All Rights Reserved.
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Hospice Book On The Dying Process

By Jennifer Martin


Receiving the news that you or someone you care about has only a few months or weeks to live is one of the worst things that can happen to anybody. Death comes to us all, but we often put it out of our minds until faced with its impending reality. If you are caring for someone who is going through the end stages of life, it is useful to find a hospice book on the dying process to guide you through the many issues, practical, legal, medical, and emotional, with which you are suddenly faced.

Sometimes, families get several months' notice that someone is terminally ill. In other circumstances, there is insufficient time to adjust to the idea. You play the hand you're dealt. In the end, no matter how well prepared you think you are, when the moment arrives, there will still be shock waves. In the meantime, the time interval is an opportunity to sort out the distribution of property, discuss practical matters and sort through the myriad emotions.

Once the shock has worn off that death is on the horizon, families can begin to prepare themselves for the inevitable. Physical changes will take place that will be influenced by the patient's condition. As a caregiver, you will want to know how the person feels about organ donation and whether or not they wish to be resuscitated should the need arise.

Every person is different in how they handle the last few months and weeks of life. Some people are calm and composed while others are terrified. Some people take it as it comes while others want to maintain every last moment of control.

While the person doing the dying will have a lot to think about, so will the other friends and family. Try to steer people toward settling festering disputes and encourage forgiveness all around. This is partly for the peace of mind of the aspiring deceased, but also to ease the grieving process for those left behind.

Whether or not the dying person wants to donate their organs, it is important to have this decision explicitly stated in their records. It is a delicate question and much easier on both the family and the medical team if it is clearly documented. The same goes for emergency treatment in the event of a cardiac arrest or other life-threatening condition. If there is a DNR document (Do Not Resuscitate) in place, it is essential that everyone concerned to be aware of it.

Then there is the question of where the death will occur. If their medical condition allows, many people like to spend their last moments in the privacy of their own home. If they are spending their last days at home, it is useful for the caregiver to know what the legalities are with regard to attendance by the police. This can be a shock, and shocked and bereaved caregivers can feel somehow to blame for the situation if it is not explained previously.

How can you tell when death is imminent. To some extent, this will depend on the nature of the terminal illness. The brain will conserve its last scraps of energy to maintain its own function, so less life-sustaining functions will start to fall by the wayside. They may, for example, lose the use of their legs very close to the end of their life. The moment of death may be preceded by some disturbing moments, such as agonal breathing. It is not always as peaceful and romantic as it is sometimes portrayed. These are just some of the reasons why it is a good idea to find a good reference manual to cover the practical, religious, legal, medical and emotional issues that you are going to face in your role as a psychopomp.




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The Very Unique Writing Coach San Francisco Ca

By Charles Evans


Fortunately the United States has many talented people living within it and some of them may want to enter into the world of movies and television. A few of them are currently residing within California and they are seeking the assistance from a writing coach San Francisco Ca. Some of the individuals involved in this career field can easily show their clients how to connect with experienced people who are working in entertainment.

Any good teacher can inform a student about the different parts which accompany a quality play or movie. Everyone knows that a play which is being written has six major parts that are very important in every single way. Linden Gross gives great advise to all of these talented authors who are currently living within the area.

The Linden Gross staff can also give script information to their clients since it will help them to become better authors in the near future. Every good writer needs to learn how to create a good Plot once they have put their pen to paper. This is the center of the story and can really make a difference.

Sometimes the writer may take a few hours before he/she can come up with a good script which may entice the reader in every possible way. A good Plot twist can really be fun for the writer and the audience once everything is in place. It is also helpful to know how to do good Character development whenever a script is put into motion.

A reader will more than likely find a set of characters who are truly involved in the storyline on every level. Every writer in Hollywood has tried their best to create a Protagonist who is usually interesting in every possible way. These writers also know that the Antagonist is an important part of the story and this person does their job very well. Every Protagonist will get top billing if they are featured within a movie.

Sometimes this person can actually solve other problems which the supporting characters face. The Protagonist will usually come out on top at the end of any good film or television series because of their goodness and reliability. The Antagonist is usually the person who will create havoc and confusion for the Protagonist and any other player that is in the cast.

The Antagonist will usually be someone who can break up a marriage or kill an innocent person. The individual considers himself to be an enemy of the Protagonist and they are usually lifetime rivals. In the end this villain will get his/her just reward. A person teaching about scripts will tell the students every detail about different characters. Music is also a part of the big adventures which happen on the silver screen.

A trained professional will take the time to show their student on how to pick the best sounds for their production. If the play is sad then the Music will usually be soft and depressing. Happier productions will feature loud and explosive sounds which will make any human being jump for joy. Once all of these things are accomplished any good writer can take their work to an established film company.




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Saturday 30 January 2016

Perfect Your Elevator Pitch through Digital Storytelling - Leveraging on digital story (video) that will touch your audience and build your brand - adv

 
 
  CBS Centre for Behavioral Science. Professional Training for the Real World Fri & Mon, 26 & 29 February 2016

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Note:
 
Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here
 
This Issue

Course Information
 
Date:   26 & 29 Feb 2016
(Fri & Mon)
Time:   9am to 5pm
Venue:   Rendezvous Hotel
9 Bras Basah Road, Singapore 189559
Fee :   S$900 (NETT) |
S$360(After PIC Cash)
 
Inclusive of teabreaks and lunch
 
To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form

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Perfect Your Elevator Pitch through Digital Storytelling
- Storytelling for Anyone Who Needs to Create Awareness and Win Advocates in a Digital Age
 
Leveraging on digital story (video) that will touch your audience and build your brand

  • How do you craft your 30 to 120 second elevator pitch to introduce yourself and your business in a concise, captivating and clear way that will break the ice with your prospect?
  • What power words will you use to differentiate yourself from your competitors?
  • What story will you tell that will lead to a deeper dialogue on how a person, product, service or idea can be a win for your prospect's business or stakeholder's concerns?
  • How do you create a meaningful one to two-minute digital story (video) that will touch your audience, build your brand and give you a voice on and offline amidst the media clutter 24/7?

A Practical Hands-on Workshop

Digital storytelling is a bold and exciting new era for creativity and innovation. In this 2-day hands-on workshop, Digital Storytelling Pioneer, Ms Angeline will deliver a road map to how you can 'sell without selling' and strengthen your brand by leveraging on the power of story in a digital age.

You will be coached to be a better storyteller and tell a better story. Unlock the art and science of telling personal and corporate brand stories by creating a digital story (video). Wield the potency of storytelling to win the hearts of your stakeholders, potential and loyal clients.
 
Course Outline:
 
  1. Be Inspired - Experience the Power of Storytelling and first person narrative
  2. Identify your Ideal Customer/ Stakeholder through StoryLISTENING
  3. Position Yourself - Articulate what differentiates YOU from your competitors
  4. Craft your ONE Word, ONE Statement, One Story Elevator Pitch
  5. Watch and learn from digital story samples
  6. Unlock Tyros' 8 Keys to the Art and Science of crafting a great story digitally
  7. Story Cycle - Tap on the wealth of fellow storytellers' experience through group discussion, sharing and feedback
  8. Script Writing - Master writing that moves, compels and evokes to action
  9. Storyboarding – Visualise. Turn your script into a multimedia experience through voice, text, sound, transitions and silence
  10. StoryTELLING - Learn how to narrate and record your voice-over using appropriate stress, rhythm, pauses, tone and silence, to present your story
  11. Software - Hands-on video production using free video editing software
  12. Showcase - Celebrate your 2-minute first person Brand Story
 
Key Takeaway:
 
  1. Your ONE word, ONE Statement, ONE Story Elevator Pitch
  2. Your 2-minute digital brand story
  3. Story Crafting Skills
  4. Digital Story production Skills
 
Who should Attend?
 
  • Sales, Marketing and PR Professionals
  • Lecturers/Teachers who wish to use videos in their course delivery
  • Charity Organsiations
  • Digital and Social Media Specialists
  • Entrepreneurs, Business Owners and Leaders
  • Educators, Learning and Department Heads, Managers, Supervisors
  • HR Specialists
  • Training Management
  • Anyone who is interested in the use of storytelling in organisations
 
Testimonials:
 
I've been making full length films and documentaries for many years. We use professional equipment and a big team of people. The technical aspects of filmmaking is not new to me but what I really surprised me was how a short video using most basic tools can tell as story so powerfully that it can move hearts. Storytelling and filmmaking in the hands of everyone. - Nay Win Tun, Video Editor

The great brands in the world today have great stories behind them. Through the digital storytelling workshop, Angeline Koh was able to help us draw out what we really stand for to energise our brands. - Christopher Tan, Consultant

This workshop opened my mind that storytelling is powerful and I think I can make a good and powerful one someday. I am very touched when Angeline Koh played her video of Mr. Lee Kuan Yew. I found more ways to motivate people and story- telling is one of them. - Mario Samantha, Multimedia and Video Producer

Thank you to you and your team for showing to our members that they are capable of writing scripts. I am glad they are open to take up the challenge. Your team must have done a wonderful job in engaging them. So they came for the technical skills and went home with something more than that. We are interested in offering your course to our members again. - Mah Sook Cheng, Institute of Certified Public Accountants of Singapore

> Making this digital story (Cambodian boy from the orphanage has reminded me of the children I got to know at the orphanage. It makes me want to do more for them, but at the same time, I feel a sense of helplessness towards the plight of the many others out there. On a professional note, I see great potential in this tool, especially for giving a voice to the voices that are often less/unheard in society - Christine Poon, Educator

Makes me excited to share with other people because I can tell a story in a fun way, instead of just speaking. Knowing that this method is really effective in many ways to draw attention from people and get them to know and involve better in the story. Especially when the story has some message to the listener / audience. - Hana Vanessa, Elementary School Tutor

> Digital Storytelling workshop has great potential for team bonding in small groups. - Delia Foo, Curriculum Developer, Educator

This is an excellent course with hands-on learning. Digital storytelling is a great medium to use to reach out to the masses online in the most efficient way. You can create content to inspire, excite or even intrigue your target audiences without having to spend hundreds of dollars on marketing collaterals. - Tammy Leow, Animator
 
About the Storytelling Coach
Angeline Koh, Pioneer of Digital Storytelling in Asia
 
Angelne Koh is the founder and principal storytelling coach of Tyros Pte Ltd and Digital Storytelling Asia. Since 2010, she has facilitated about 50 workshops coaching more than 600 participants in more than 26 organisations in six countries - the Philippines, Indonesia, Myanmar, Vietnam, the USA and Singapore.

Passionate about Storytelling, Angeline was the first Asian invited to give the keynote address at the premier annual International Festival of Digital Storytelling (DS) 2011 organised by the Arts Centre, Aberystwyth University and supported by the Arts Council of Wales, National Assembly of Wales and the BBC.

Telling the Singapore Story, an article she wrote for the Today papers was quoted by the Prime Minister Lee Hsien Loong in his 2011 National Day Rally speech to launch the Singapore Memory Project. Angeline's stories have been published in the Today papers, The New Paper, and Chicken Soup for the Singapore Soul.
 
 
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Friday 29 January 2016

Tips For Choosing Writing Consultant Sacramento CA

By Donna Hamilton


There are many factors that one must consider when hiring specialist to boost their writing works. You have to carefully evaluate your options and remember that this being a crucial industry, you cannot afford to make any mistakes; always look for highly regarded and knowledgeable service providers. While you are looking for writing consultant Sacramento CA the tips below can boost your search.

It really helps when you know what you want and the kind of consultants you would like to engage. There are many of them in the industry but they have not specialized in the same niche and so it will help you when you are clear on your needs, terms and conditions so that you pick wisely. Unless you understand your own needs, you might end up making a mistake.

You also want to work with experienced individuals who have been in this industry long enough. In fact, as you meet with them ask them to carry some samples of past works so that you can analyze and see if it is up to the standard you want to achieve. If they have a successful career and have been here long enough, they must have quality sample work.

Since some of these services are quite expensive, you must hire individuals you feel you can afford although the best services cost quite highly. Depending on your budget, make sure that you look around for service providers that are affordable but their services are still topnotch. To help you find an affordable service provider, take time to study various quotes from various service providers.

Apart from cost you need to secure your image and reputation as much as possible since writing is a sensitive area of the society. For this reason, you should not enter into any work contract with someone whose reputation has some grey areas; this can really expose you in the negative light depending on the contents of your work. You should avoid hiring people you get online especially people who are not known by anyone in the industry.

You also need to hire a company that is well established so that they can be accountable. As much as hiring an independent individual is a good idea, it is recommended that you work with a company setting so that you can have a more comprehensive contract. This does not mean that independent consultants are bad, you can still hire them but it lowers chances of accountability.

Make sure you take your time and evaluate all your options before you settle on one you feel comfortable with. If possible consider involving people you trust to help you get the right expert for your project. If you choose to use the internet, make sure you verify the sources of information before you commit yourself by reading reviews and feedback from past clients.

When you are armed with the correct information, you will realize how easy it is to get a good specialist. The expert you hire should be keen when it comes to producing high quality service delivery just to satisfy the needs of the client. To get value, you have to hire wisely.




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Top Tips On Finding A Writing Coach San Francisco Ca

By Margaret Wood


If you are devoted to being a writer there are many tools and aids available to help you along the path. When it comes to locating a writing coach san Francisco ca has a great wealth of options available. Read the following paragraphs to find out more about your options and how to best take advantage of them.

Many people are unfamiliar with the concept of a coach for writing. After all, sports is an area which we tend to associate with coaching. Yet, this burgeoning field has many new professionals each year who are happy to offer their services to those who are interested in support for their writing.

Here you will find a range of pointers to help you in finding out more and assessing whether this is the right choice for you. Keep in mind that each writer has unique requirements when it comes to their work and that this service is intended to be customized to the individual. Therefore even if the suggestions below do not work for you a consultation may be a chance to work out a plan which is tailored to you.

You can find a wealth of different possibilities for how coaches can provide support when it comes to a writing practice. They should have ample experience and knowledge in publishing, writing and the area you want to pursue. Many writers take up this job in conjunction with careers in editorial, publishing or teaching about writing.

One of the ways that a coach is likely to approach the project at hand is through an initial consultation. This is an opportunity to highlight your particular goals for your writing path and how you would like to get some support. For example, you may be interested in finishing a novel or compiling a portfolio for a creative writing course applications. These are just some of the areas where a coach can help.

This is a chance to carefully ensure that you both understand the terms of the service as well as important details relating to duration frequency of sessions and rules regarding refunds. As always whenever you shop you should ensure that products and services you are considering are secure and safe. Protecting yourself as a consumer and client is an essential part of the process.

Many coaches are able to provide flexible options when it comes to meeting. That means you get a chance to arrange the work around your schedule. This may help to give you the motivation you need to complete a project even when you have a busy home or work life.

Some of the areas where a coach can advise include the following. They may be able to provide help with grammar and punctuation as well as broader editing services. This can provide a helpful means of getting a manuscript ready to submit to an editor or for publications. As well, they may be able to give you some practical exercises to help your work along such as daily writing tasks and imaginative or brainstorming exercises. These are but a few of the methods which coaches can utilize to help keep you motivated and involved as you approach your goals for your writing.




About the Author:



Tuesday 26 January 2016

List Of The Best Books On Hospice Care Awareness

By Stephanie Martin


Terminally ill patients require special kind of support and attention. This is to ensure that their final moments are as comfortable and peaceful as possible. The experiences of nurses in this environment have been shared in best seller books on hospice care awareness. Here is a list of the titles that top this category.

Maggie Callanan and Patricia Kelley have been tending to terminally ill patients for decades. They have gathered their experiences to produce an amazing title called Final Gifts. This title gives tips on how to decode the communications and meet the needs of the dying. It also creates awareness of important aspects of this environment that will enable a caregiver to facilitate a smooth transition.

The experiences shared are very intimate and personal. In their narration the sick have an extraordinary way of communicating. They have very particular needs that they would like fulfilled. The transition is a journey whose departure is choreographed. These patients have an elaborate vision of this journey including a welcoming party on the other side. In fact, they never leave before their time. It is only by understanding such a scenario that caregivers can provide the necessary support.

Maggie and Patricia share very practical experiences after decades working with terminally ill patients. Their guide targets friends, relatives and handlers of patients suffering from terminal illnesses. In their words, these persons have incredible gifts of faith, love and wisdom that they wish to leave behind. This book will enable you to prepare the patient both spiritually and emotionally and to enable you receive these rare gifts.

Dr. Curtis writes from a psychological point of view. In his book entitled A Hospice Guide Book, he fronts the need to ensure that terminally ailing patients continue living a full and dignified life to the last second. They must continue to see life as meaningful as it was before sickness. Care givers, relatives and friends have the responsibility of keeping the person hopeful.

Dr. Curtis lays a lot of emphasis on the need to provide comfort, peace and dignity. The psychologist takes time to clarify what a proper hospice should be and means to the patient. This explanation includes the philosophy behind establishment of hospices. Beyond definition, he explores the myths surrounding hospices, facts and fallacies.

Hospice Guide Book expounds on modalities that would enable alternative care, levels of attention given, treatment and management of pain. The PhD holder and respected researcher also explores the physical environment within hospices. He gives sufficient attention to handling the patient at the tail end of life. Reading this book enables a person to provide a peaceful transition into the next life.

Authors have shared insights and experiences that enable as smooth and peaceful transition for terminally ill patients. Through these insights, terminally ill persons find psychological, emotional and spiritual support at the crucial moment in their lives. The books are reasonably priced and available over the internet.




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Managing Challenging and Difficult Employees - Turning 'Negatives' Into 'Positives' - adv

 
 
  CBS Centre for Behavioral Science. Professional Training for the Real World Thursday, February 18th 2016

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Note:
 
Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here
This Issue

Course Information
 
Date:   18 Feb 2015 (Thu)
Time:   9am to 5pm
Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
Fee :   S$500 (NETT) |
S$200(After PIC Cash)
 
* Inclusive of teabreaks and lunch

To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form
Unsubscribe

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1 Day Workshop on Managing Challenging and Difficult Employees
- Turning 'Negatives' Into 'Positives'
 
Introduction
 
How to deal with challenging behaviour at work?

Managing people effectively requires an understanding of an individual's external and internal drivers as well as broad communication skills. Clarity on employees' drivers leads to effective incentivizing and creates long-term traction. At the same time, developing communication strategies for dealing with challenging employees allows managers to monitor and measure engagement and productivity, and ensure individuals on the the team are productive and positioned to meet their targets.

When dealing with challenging employees, managers require a more robust toolkit to help them align employees with their teammates, contribute effectively to the organization, and understand how their performance and attitude impacts their own careers as well as the effectiveness of those around them.

In this workshop, you will learn effective techniques and acquire tools to deal with employees whose behaviour and/or attitude negatively impact team performance.
 

 
Workshop Objectives
 
  1. The extent of the leaders and employees responsibilities in ensuring performance standards are met.

  2. Identify types of difficult employees

  3. Why employees become 'difficult'.
    • Understand human motives
    • 3 areas that contribute to performance gaps

  4. What the leader can do

  5. Understand the 5 Stage Coaching process

  6. Understand the 5 elements of motivation and how these are incorporated into the 5 Stage Coaching process for dealing with difficult employee

  7. Learn and apply communications skills in the coaching process that engages the employee in empowerment and taking responsibility

As a result of applying what you have learnt, you will gain the added benefit of:
  • improving you confidence to lead and manage your staff

  • improving the working relationships within your team

  • being seen as a capable and effective leader

  • being the leader who gave the opportunity for a difficult employee to avoid becoming a failure but instead to have a successful career.
 
For Whom
 
This workshop is designed for anyone who wants to manage people effectively and build high performing teams.
 
Testimonials
 
Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations.

- Manager NUHS

Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance.

- Assistant Director, NUHS

Rodney is an Excellent Speaker! I will recommend my colleagues to go for the course too!

- Manager, Sea Consortium

Rodney has wealth of experience dealing with people in the workplace. He has showed many interesting anecdotes from which we can learn from"

- Senior Executive, Natsteel
 
About the Trainer
 
Michael Lum
 
Rodney Woulfe is a Performance Coach and Counsellor who brings over ten years of experience in the designing and facilitation of programs in Personal development.

Rodney conducts workshops on Leadership Development, Counseling and Coaching skills in the areas of Performance Enhancement, Preventing Job Burn Out, Dealing with Traumatic events. For all levels of staff Rodney conducts workshops on Developing Emotional Intelligence, Self Motivation, Stress Management and Life Balance.

Besides conducting workshops, Rodney provides personal one - to - one counseling for employees on performance enhancement, depression and burnout, post - traumatic stress disorder and relationship issues. He also provides Personal Coaching to Managers and Leaders to help them identify more effective strategies for counseling, coaching and leading their staff.

Some of Rodney's clients have included Nokia ( Asia Pacific ) , National University of Singapore, Singapore Immigration, Singapore Prisons, Singapore Police Force, Singapore Civil Defense Force, GIC Real Estate, Cargill, Great Eastern Life Assurance, CISCO Systems , BRAC Bank ( Bangladesh ), The GreenAsia Group, Jones Lang, Roper ( South East Asia), Goodrich Aeroframes, Mendaki, Imaginings, Asian Women's Welfare Association Centre for Caregivers, Social Service Training Institute,

Rodney has an MBA ( in Training and Development ), and a Masters degree in Counselling. He is certified in the practice of Reality Therapy, Emotional Intelligence Development, Behavioural Consulting and in the use of the DISC and Enneagram profiling systems. He is also an Advanced EFT practitioner in energy psychology.
 
 
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