1 Day Critical Incident Management 
Critical Incident Management Immediate Intervention In The Event Of Emergencies You may be wondering, who needs critical incident management training? Any professional that comes into contact with critical events or incidences. Some of these professions include, but are not limited to, emergency room hospital staff, law enforcement personnel, emergency medical service professionals, fire personnel, psychologists, educators and military professionals. This seminar is designed to provide personnel with an overview and understanding of the concepts, principles and processes involved in Emergency Response, Emergency Management and Crisis Management and to gain understanding regarding the fields of crisis intervention, peer support and disaster mental health intervention. This seminar will teach participants how to develop contingency plans for crisis situations. During the seminar, the participants will participate in contingency planning exercises including a comprehensive practical exercise designed to prepare for a crisis. Participants will gain an understanding of the various levels of management and the delineation of corresponding roles and responsibilities; identify some basic tools and processes that will better enable participants to respond to a crisis at the appropriate level; and have an appreciation of a crisis management structure and the relevance of emergency management Policy, Plans and Procedures. Course Outline - Defining crisis
- Assessing the Crisis
- Implementing a Crisis Management Plan
- Establishing Contingency Plans
- Establishing Communications
- Documenting and reviewing crisis and response
- Managing post crisis operations
- Training and competence
How you will benefit from this workshop: You will learn: - Strategies in crisis management
- Ways to de-escalate threatening situations
- Deal with Enquiries following a crisis
- Dealing with the media following a crisis
Who Should Attend? Anyone and everyone who regularly deals with the public. All personnel who may be involved in emergency response or management in any environment. It should be attended by personnel from all risk industries. Master Trainer  Yasmin is a co-founder, managing director and principal consultant of Adder Corp; an education consultancy firm based in Singapore. Yasmin has more than 20 years of experience in the field of education and business; in every aspect from teaching to school administration, from marketing to business development.
She started her career as a secondary school teacher in 1987. She taught English Language and Literature. She left the teaching service in 1993 to join her husband in Los Angeles, USA. Yasmin returned to the workforce in 1998; working as a Branch Administrator for a non-profit organization. Here, she managed all aspects of the operations, from finance to recruitment; from administration to curricula. She was overall in-charge of 11 education centres. Yasmin was also Asst Director of a MNC Business Unit. She joined as Regional Manager in 2002 and in a short span of 6 months; she was promoted to Asst Director, heading the Young Learners' Group Business Unit. Reporting directly to the President of the MNC, Yasmin managed the overall operations of the Global Business Unit which has more than 100 franchisees in the Asia-Pacific region. Her portfolios included product development, franchise support, marketing communications and branding as well as the management of the P&L of the GBU. During her tenure, Yasmin was turned the business unit around, making it profitable in just 6 months. At Adder Corp, Yasmin is responsible for the overall performance of the firm and is the lead consultant for all projects; primarily responsible for consulting, human resource development and management. Yasmin has worked closely with a wide range of clientele across all levels from the Singapore Police Force, Grand Hyatt Singapore, Singapore Pools, Changi International Airport Services, Republic Polytechnic, KKH and countless other organizations including educational institutions in Asia and Africa. Yasmin is a member of the advisory board for the City University of New York (CUNY) ASEAN Office; Baruch College. Additionally, she serves as an academic advisor to many leading private institutions of higher learning. She teaches education psychology, language acquisition and human development to undergraduates and post-graduate students. She has been featured in leading local magazines like Women's Weekly as an expert on education matters and was one of Singapore's Ministry of Education's spokesperson and "faces" for their "Teaching as a Career" advertisements in the early 1990s. Yasmin has also represented Singapore in several international youth exchange programmes; including the famed Ship of Southeast-Asian Youth Programme (SSEAYP) in 1988 where is was elected Asst. Youth Leader and the International Youth Development Exchange Program for Asia Pacific in 1991 where Yasmin was Singapore's delegation leader. She has also won numerous youth and community awards for her services to the community. Yasmin completed her formal education at one of the premier schools in Singapore; Raffles Junior College. She holds a Masters in Education (Educational Management) from the University of Southern Queensland, Australia. | 
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