1 Day Workshop on Guide on Writing Business Correspondence 
Workshop Description A company's dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the written word. An interactive workshop using a combination of lectures, exercises and group discussion, participants will pick up quick fact bites that are essential to office correspondence such as reports, emails and minutes. Workshop Objectives Upon completion of this workshop, participants will be able to: - Plan and organise their documents.
- Express ideas to suit the audience and purpose.
- Use specific tools as guidelines for writing.
- Identify and avoid the common errors in writing.
- Apply the principles in writing business correspondence.
Workshop Outline Part One: Essentials of Effective Business Writing - What is business correspondence?
- Differences between business and creative writing.
- Identifying old-fashioned vs. modern business writing styles.
- Writing skills using the 4 C's—clear, concise, courteous and correct.
Part Two: Process of Effective Business Correspondence - Understanding attention span of readers.
- Summary writing—5 W's & 1H.
- Concise writing essentials.
- Approaches to writing—voice, direct, indirect and persuasive.
- Controlling tone in writing.
- Common grammatical errors made in business correspondence.
- Identifying reader types.
Part Three: Office Correspondence (Internal and External)
Section A: Reports and Proposals - Differences between analytical and informational reports.
- Ways to organize reports and proposals convincingly.
- Delivering reports via set and standard formats—Feasibility reports, internal papers, incident reports, investigation reports, concept papers.
Section B: Replying to Emails and Letters - The four-point plan used in emails and letters.
- Phrases to use when replying to general letters of enquiry and to an aggrieved customer.
Section C: Minutes of Meeting - Organisational content structure in minutes of meeting.
- Business meeting buzzwords and terms.
- Prepare note-taking forms.
- Listening comprehension and note-taking skills.
- Using the appropriate tone and language.
Workshop Methodology - Lecturing
- Group Discussion
- Self-Analysis
- Class Brainstorming
- Learning from a Partner
- Interactive Exercises
Testimonials "Trainer was very engaging" Assistant Manager, CPF Board "Ms Caroline is fun loving. She makes learning more interesting and earlier to understand." Officer, Singapore Prisons "A good overall experience." Manager, MOM 360 Degrees Trainer 
Caroline has more than 17 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication. During her numerous corporate exposure with local and foreign participants, Caroline has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills. Caroline's wide ranging expertise in the field of communication and management is just one half of the equation as her focus lies in the other where corporate education must always serve the business need and that any development intervention is an investment that must deliver a return. In this respect, Caroline uses a combination of tailored activities and has mastered the art of utilising pedagogical methods with minds! Her pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one's communication and personal development skills. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment. | 
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