Designing KPI s for Organisational Excellence

If you cannot read this properly, please go to this site: http://3pointe.com.sg/designing-kpi-for-organisational-excellence-17-18sept14/. 17 - 18 Sept 2014- NEW Course Information Date: 17 – 18 Sept 2014 Time: 9am – 5.00pm Venue: Rendezvous Grand Hotel Fees: S$800 (normal) (S$320 Nett after PIC grant – Cash Payout Option) S$720 (Early Bird / 2 to go) (S288 Nett after PIC Grant – Cash Payout Option) Early Bird Date:  26th August 2014 Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Ms Chor Hoong Click Here For The Registration Form   Designing KPI s for Organisational Excellence [17 - 18 Sept'14] KPIs, Key Performance Indicators  - a term that is widely used, but little understood, frequently under-used and often misused …  You can’t control anything you can’t measure … an organization that is trying to get into its customers’ good books without a sensitive barometer to measure how WELL it is serving its customer base, is like a miner deep down under without a headlight ! Businesses and organizations are mired in the classical financial indicators, which are necessary, but grossly insufficient for the purpose, for the simple reason that those indicators have two major weaknesses  -  they are very much LAGGING and worse, they have zero DIAGNOSTIC capability.  When these indicators head south, it is way too late to figure out the root cause.  They give no clues whatsoever, as to what might have gone awry. This 2-day program is specially designed to provide the fundamentals on how to design indicators which: -  Measure what MATTER to YOUR customers -  And which therefore MATTER to the SUCCESS of your organization -  Are aligned top-down the entire Organization What can be more important? WHO SHOULD ATTEND CEOs, Directors, VPs, MDs, GMs & all Managers in charge of explaining KPI requirements to their team WORKSHOP OBJECTIVES: This 2-day program is specially designed to provide the fundamentals on how to design indicators which: -  Measure what MATTER to YOUR customers -  And which therefore MATTER to the SUCCESS of your organization -  Are aligned top-down the entire Organization   WORKSHOP OUTLINE  What are KPIs ? Why KPIs :  Proof of the Need Understanding customer requirements What REALLY matter to customers ? A Self-assessment Designing KPIs: Components of a KPI Principles in KPI Design Nature of Measurements: Variables vs attributes KPIs, Performance Standards and Goals KPIs and Customer Focus KPIs and the Balanced Score Card Characteristics of Good indicators KPIs : Organizational Alignment Processes, Inputs & Outputs:  At which point should we take measurements? The Ultimate measure of Customer Satisfaction KPI deployment  -  tracking & monitoring KPIs :  Design pitfalls to avoid KPIs :  Uses, applications, benefits   METHODOLOGY The trainer will use a variety of instruction techniques such as: Group Discussion Brainstorming Syndicate exercises on real-life processes ABOUT THE TRAINER Chor Hoong graduated from the National University of Singapore, first, in Electrical & Electronics Engineering (Honors) and then later in 1987, with an MBA, majoring in Marketing. Upon graduation, she joined the fast-paced U.S. semiconductor MNC Texas Instruments S’pore (TIS) -  the first company to win the Singapore Quality Award (SQA)   -    where she was to receive intensive and extensive training in Quality Management, both locally as well as overseas.  One of her most significant contributions was strategizing the entire Statistical Process Control movement, a KEY competitive initiative, as the Plant’s SPC Program Manager.  In this role, she trained the engineers and served as an Internal Statistical Consultant to the community of over 100 engineers in the 3000-strong factory.  Rising rapidly up the managerial ranks, she held several key Management positions, both in Operations as well in Quality.  She was the Total Quality Culture (TQC) Manager when she left in 1990, to set up TQM Consultancy(www.tqmconsultancy.com).  Since then, she has dedicated her time to assist industry in their quest for Quality supremacy through the application of 6-sigma and other Award-winning Quality methodologies  -  Policy Deployment (Hoshin Planning) & Daily Management, Productivity drivers, QC 7 Tools, PDCA Problem-solving, SPC, Design of Experiments and FMEA.  Yes, Chor Hoong was conducting training in these foundation disciplines of 6-sigma, well BEFORE they were packaged into 6-sigma.  Hence, for 2 decades, Chor Hoong has helped many big MNCs attain quantum leaps in quality improvement and cost reduction … she can proudly count II-VI Sgp, HP, Agilent Technologies, Apple, Compaq, Matsushita, NEC, Philips, SONY, Sumitomo Bakelite, STMicroelectronics, STATS, Hitachi Nippon Steel, SSMC, Nippon Paint, Amtek Engineering, Murata Electronics, Becton Dickinson and AlliedSignal Aerospace amongst her customers …  Her U.S. training in the Malcolm Baldrige National Quality Award framework and therefore also in the Singapore Quality Award criteria, positions her well to assist companies in their quest for this most coveted and prestigious Award!  Chor Hoong’s strength in her work with industry lies in her skilful ability to incorporate, interweave and synergize the various quality disciplines, hard skills and soft skills (mindset changes) tactical and strategic, to achieve the required high-level objectives … Harnessing this strength, Chor Hoong has done some significant pioneering work here in Business Process Reengineering, one of her fortes, having consulted with Ascendas, Apple, Compaq, HP, Mt Elizabeth and East Shore Hospitals, HDB and PSA. Her appointments by James Cook University (JCU), Queensland University of Technology (QUT) andNottingham Trent University to deliver the Total Quality modules for their respective Master Degree Programs, are definitely endorsements and recognition of her expertise in the Quality disciplines.  From 2008 through 2012, she was also engaged by UniSIM for its adult undergrad programs, where she taught TQM, Quantitative Methods and Business Statistics.  haring her extensive experience on the subject with industry, she published her first book, The 8 Habits of QualityPeople, in 2004.  This publication is NOT in any way associated with the famed “The 7 Habits of Highly Effective People” by Stephen Covey, nor with Franklin Covey Co.  The book is foreworded by the distinguished Dr Ahmad Magad, ex-MP for Punggol – Pasir Ris GRC.  The bilingual writer has since published two other books:  8 Romances and 网球场上的恋情.   From her books, it is crystal clear what Chor Hoong stands for … a Customer First mindset; thinking out-of-the-box; a tenacious pursuit of “impossibilities”; impassioned corporate leadership and a burning passion for excellence. Chor Hoong is ACTA-certified and a PMC (Practising Management Consultant).  LEARNING MATERIALS Every participant will receive Handbook including notes, exercises and case studies Certificate of Completion PARTICIPANT FEE Standard: S$800 Nett (S$320 Nett after PIC grant – Cash Payout Option) Early Bird: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) Form must reach us by 26th Aug 2014 Group of 2 or more: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: sales@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694 This email is an advertisement. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. 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