2. WHO SHOULD ATTEND
2.1 Existing first line managers
2.2 New first line managers who just joined the company
2.3 Newly promoted first line managers (from individual contributors to supervising others)
3. SPECIFIC LEARNING OBJECTIVES
Upon successful completion of the workshop, participants will be able to:
3.1 State the need for improving their skills-set to manage people, in the context of the Organisation’s Mission, Vision and Values
3.2 Articulate mindset for personal mastery and self-development
3.3 Describe how to model personal effectiveness as a team leader
3.4 Identify their own strengths and limitations of professional competence and management practices
3.5 Describe key roles and responsibilities for managing self and facilitating team’s contribution
3.6 Explain the importance of communication and developing cohesive teamwork
3.7 Describe how to motivate teams to achieve common goals and team targets
3.8 Describe how to manage conflicts amongst team members
3.9 Explain how utilise delegation as a motivational tool
3.10 Develop personal action plan for enhancing Managerial Leadership Skills
4. COURSE OUTLINE
4.1 Managerial Leadership Development – The Next Lap
4.1.1 The need for developing Managerial skills-set in the context of Organisation’s Mission, Vision and Values
4.1.2 Personal stake in the organisation’s success
4.1.3 Reflecting on personal mindset for development
4.1.4 Personal Mastery – The power within to become more competent leaders
4.2 Modelling Leadership Effectiveness
4.2.1 Leadership traits of competent managers
4.2.2 Ingredients of Professional Competence and Management Practice
4.2.3 Identifying and validating personal strengths and developmental areas
4.3 Enhancing Managerial Communication
4.3.1 The twin-pillar of effective communication
4.3.2 Becoming aware of leadership bias
4.3.3 Body Language – The ‘Silent’ Communicator
4.3.4 The 3-A Principles of Empathetic Listening
4.3.5 The 3-Pronged Framework for Feedback
4.4 Motivating Synergistic Team Performance
4.4.1 The umbilical link between motivation and goals
4.4.2 Interdependent nature of cohesive teamwork
4.4.3 Influencing Team Cohesiveness and Synergy to draw out high performance – based on specific workplace scenarios
4.5 Managing Conflicts
4.5.1 The pervasive nature of conflicts within teams
4.5.2 Recognising the impact of conflicts
4.5.3 Unleashing the power of conflicts
4.6 Art of Delegation
4.6.1 Delegation as a motivational tool
4.6.2 What not to delegate
4.6.3 Impediments to delegation
4.7 Transfer of Learning – Personal Action Plan
Developing Individual Action Plan for enhancing Managerial Leadership Skills
5. Training Methodology
5.1 Group Discussions & Presentations
5.2 Experiential Activities5.3 Skills – Practice / Role Play activities
5.4 Case Studies
5.5 Mini Sharing by Trainer
About The Trainer
Profile of Mr. Ullaganathan K.V.A.
Mr. Nathan has 30 years’ experience in the fields of Leadership, Management, Negotiation, Marketing, Coaching, Mentoring, Strategy Formulation, Manufacturing, Customer Service, and Business Development. In his various roles as Head of Marketing for Asia Pacific & Europe, and Regional Planning Manager for Asia Pacific, he has travelled widely and conducted business with people of different culture.
Mr. Nathan has a great passion for training. For the past 10 years, he has trained people of different nationalities from Multi National Companies, Government Bodies and Service & Retail Sectors. These include organisations like Apple, Symantac, Oerlikon, ST Engineering, Murata Electronics, Panasonic, Sanmina, BW Shipping, Lloyd’s Register, Tanker Pacific, AVA, SAF, SPF, SPS, MAS, PUB, SSC, SATS, PSA, LTA, NUS, NYP, Jurong Health Services, Jurong Shipyard, Jet Airways, Fish & Co, NTUC Income, NTUC FairPrice, SingPost, HBO, National Library, BMW, MayBank, OCBC, State Bank of India, City Development Ltd, MSIG Insurance, Eurokars, AB Sciex, and Marina Bay Sands.
Mr. Nathan’s training expertise includes Negotiation, Coaching, Leadership, Emotional Intelligence, Change Management, Art of Influencing, Service Excellence, Cross-cultural Communication, Presentation Skills, Creativity & Innovation, Critical Thinking, Managing Conflicts, Personal Effectiveness, Positive Mindset, Taking Initiative, and Experiential Team Building. He also conducts WDA’s nationally endorsed WSQ programmes.
Mr Nathan is also proficient in facilitating Strategic Directions for Senior Management, conducting seminars, courseware development, Training-The-Trainers in areas such as Coaching, Basic Trainer’s Course, Effective Facilitation, After-Action Review (A.A.R.) and Effective Presentation. He also trains trainers to be certified in WDA’s ACTA programme and SAF’s Instructional Course (SAFIC).
During the Adult Learning Symposium 2009 (an exclusive platform for world thought leaders to share best practices in Continuing Education and Training), organised by the Institute for Adult Learners, Mr Nathan presented a workshop entitled, “Adult Learning – Art of Creative Facilitation”. The workshop received overwhelming response.
Besides training, Mr. Nathan has also conducted lectures for postgraduate (MBA) and undergraduate (LL.B.) programmes. His students included Ambassadors, CEOs, Doctors, Police Superintendents and HODs.
Mr. Nathan possesses a MBA in International Business, which he graduated with a Gold Award. His MBA thesis was on the impact of cultural differences on joint-ventures. Mr. Nathan is also a qualified Barrister-at-Law (Lincoln’s Inn, London) and holds a Bachelor of Laws Degree (Honours). His other qualifications include Singapore Workforce Development Agency’s Advanced Certificate in Training and Assessment (ACTA), Graduate Diploma in Marketing Management and Diploma in Management Studies.
Mr. Nathan is serving, and has served, in various community bodies like WDA’s Training &d Adult Education Manpower Skills and Training Council (TAE MSTC), MCYS Board-of-Visitors, WINGS Counselling Centre (under NCSS), Lions Club, School Advisory Board and Ramakrishna Mission Boys’ Home.
Mr. Nathan’s life-story was featured in a half-hour TV program on how he overcame life’s adversities. He also appeared in Channel News Asia during the Up Close with the Minister program. His achievements were featured in various newspapers like the Straits Times and Tamil Murasu. He was also featured in the National Radio 93.8 Live “Slice of Life” Talk Show.
Mr. Nathan strongly believes that training should not merely focus on upgrading skills, knowledge and competencies but also inculcate character-building and life-long application of the competencies acquired. Hence, he weaves his wide practical work-experience and personal life-experiences into his training programs.
Learning Materials
Every participant will receive
- Learner’s kit including notes, and case studies.
- Certificate of Completion
Participant Fee
- Standard: S$550 Nett (S$220 Nett after PIC grant – Cash Payout Option)
- Early Bird: S$450 (S$180 Nett after PIC Grant – Cash Payout Option) Form must reach us by 8th Sept 2014
- Group of 2 or more: S$450 Nett (S$180 Nett after PIC Grant – Cash Payout Option)
*Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here
Registration:
Please email the completed physical form to: sales@3pointe.com.sg or fax to: 6520 9851
For further queries, please contact us at:
Email: sales@3pointe.com.sg Or call Michael: 9669 6694