Finding The Best Resume Writing Service

By Lila Bryant

When looking for employment in the market today most applicants know that they need the very best initial introduction available to any business they are applying to. They also are aware that the quality of information they submit can make or break their efforts to be invited for an interview. If your resume is out dated or is not able to hold the attention of the person who determines eligibility of candidates you may not get that all important interview you want. To help you with this problem you may want to use a resume writing service.

When looking online you will find a large number of services that can help to update or create new documents for you. Finding the one that best suits your needs may take a little time. Most services offer interactive communication through phone and e-mail contact and you will find listings of what they offer and any guarantees they have. Many offer a free rewrite if you do not get invited to an interview within thirty days. You may want to make certain that the professional you speak with is not going to pass the work off to an assistant to write. There is no substitute for experience in this case.

They will need to gather information regarding your employment history and personal traits. They can then use this information to emphasize the positive aspects of your personality and the things that make you a viable candidate for employment. The leadership and communication skills you have developed over the years will be used to your advantage.

The professional you hire should be aware of how important it is to use the trade jargon in your documents. They will research the industry to find keywords and phrases to use that identify you as someone who is intimately familiar with the position you are applying for.

The company you select should be capable of supplying you with a complete package of preparation services that includes resumes, cover letters, and personal statements. They should offer on their website features that include interactive work sheets for detailing your information, a toll free number to allow communication for technical help and samples that you can see so you can judge the quality of their work.

Pay attention to the websites you are considering. If they do not appear professional or are confusing to work with it may be a sign that the quality of their work will have the same level of quality. The pages you want to see should be professionally scripted and have clear, concise information for customer use.

Contact with the author of your documents through telephone and e-mail will serve to ease any discomfort you may be feeling about the process. It becomes a more personalized experience when you know you can help to control what is being written. Frequent previews of the documents will also help make it more personal for you.

Presenting the very best resume to a prospective employer is always the best approach. The more professional it is the better your chances of getting an interview and ultimately the position you are seeking.

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If you are looking for information about a resume writing service, pay a visit to the web pages online here today. You can see details at http://www.winningresumes.com now.

An Intuition Into Inspiring Books Classic Authors

By Nora Jennings

The growth of the human brain has been based mainly through extensive reading on numerous publications. Many worth reading texts are available throughout the world and it is impossible for one to read them in a lifespan. The below inspiring books classic authors have written are worth giving a try.

Out and down in London and Paris by George Orwell. It is a semi-autobiographical story published on 1933 which points the injustices in the social setting in his views. It is set in the 1920s, Orwell stays in a dingy hotel in Paris and he is almost penniless. He comes head on with poverty upon arrival in London. The bizarre conditions of work are told impartially and with great humor.

The plague authored by Albert Camus. When rats flood everywhere in the streets of Oran, a plague that is extremely contagious erupts. Oran is quarantined by the authorities as struggles to survive begin. The residents start to question of their point in life as the imminent death threatens everyone. This 1947 story is depicted as if in existential.

Age of Reason authored by Jean Sartre. The story of Mathieu who is a professor in his mid-ages is told of how he is experiencing an inner conflict. Mathieu at the moment is in financial strains and tragedy hits him when he finds out that he has to fund for Marcelles abortion who is his mistress. While he tries getting the cure to his misfortunes, his students and pals are on the other hand distorting his prone state of mind.

The Metamorphosis by Franz Kafka. It was published in the year 1915 and depicts the tale of Gregor Samsa. Samsa goes to sleep as usual on an evening only to wake up and find that he transformed to a horrific vermin. He finds himself being increasingly getting rejected even by his own shocked family that dismisses him on the grounds of his appearance. The book is very moving and also has been a defining one for numerous writers.

Ice Cold Blood written by Truman Capote. This one of the famous books brought the writer into stardom back in 1966. He is able to tell of an investigative piece on the murder of Clutters family that happened in 1959 in a way that is thrilling and simultaneously portrays the killers, Richard and Perry, with a very frightening way. Bare laid intentions that are led by an irrefutable writing style of Capote makes it an unbelievable piece worth reading.

Miracles in Andes written by Nando Parrado. It tells of a 1972 incident in which a plane that was carrying an amateur rugby team crashed in the Andes. The survivors with no choice of surviving in the freezing conditions resulted to consuming the dead bodies of friends. Parrado and Canessa decided to take the grand trek out of the Andean with the first obstacle being a 15,0000ft high mountain. The 2006 tale from a stayer provides a first person instinct into the disaster.

The above books give stories that give hope after a miserable struggle. They are able to offer inspiration and also heart filling making them worth read. The authors use simple writings in addition to vivid description of events and places that ensure the stories get a real touch. Try one on you free time and for sure you will enjoy each and every page.

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Public Speaking Tips Straight From The Pros

By Jeremy Brend

Public speaking is often frightening. If you are afraid of speaking in front of others, take heart. You can get a handle on your anxiety. Keep these tips in mind when you next have to give a speech.

If you use a timer, you can accurately gauge the length of your speech. This way, you can cut it down or add to it if needed. Do more research to add some more material if you're short. Don't rush when you make your speech.

Memorize your speech beforehand to reduce your anxiety. Once your speech is in your memory, you can then work on delivering it. With your speech firmly implanted in your mind, it will be much easier to naturally ad lib when you finally give it.

Understand the material thoroughly. Even when you memorize your speech, it is good to know facts, figures and even jokes and stories related to your topic. You can work these things into your speech to add time, engage the audience, and make yourself sound like a real professional. Have a question session at the end of your speech.

Know what you are talking about, inside and out. Try broad research to see your topic from every side. Hone in your points carefully and get your remarks ready in notes that are clear and easy to follow. You'll be glad you prepared when you can adequately answer questions.

Use deep breathing techniques to assuage your anxiety with regard to public speaking. First, take a deep breath and hold it for about three seconds. Then exhale very slowly. Do this a few times, and you'll see that it does help. Breathe in deeply and exhale slowly. Do this about 6 times to calm yourself down.

Get to know the room in which you are going to speak publicly. Determine if your voice will carry well without a microphone. Practice using any equipment you need so that you know how it works. Learn how you can use any of the visual aids if they are present. Figure out to make eye contact with those in the audience.

The most effective way to refine the message of a speech is to practice it. You can practice in front of a mirror or record your speech so that you can critique it to see areas that you can improve. See if you can get someone to listen to it so that they can advise you of points that could use improving.

After reading this article, you should feel more confident about speaking in public. Try practicing with these suggestions. Practice is key, and the more you go over it, you will see your confidence soar. You can become successful at speaking in public.

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Professional Linkedin Profile Writer Words Of Profit

By Lila Bryant

Individuals who are keen on going down the freelance route have found that having the right profile makes a difference. A professional linkedin profile writer becomes a must have when you do not possess the necessary writing skills.

Individuals with an entrepreneurial outlook know that they can truly benefit from using the internet as a means of establishing their freelance career. With so many resources available, anyone with a willing and can do attitude can benefit. They are able to achieve both the financial freedom and time to enjoy life to the fullest.

This has increased the social standing as mothers are able to be there for their children while still earning. While this lifestyle might be appealing to most, it is one that is never truly easy to start. Being a freelance does have its perks but you have to be willing to sometimes make sacrifices. At the end of the day it is about earning money, and if you are not working then you will find it hard to earn.

With the prospect comes a means of finding out if you have the right personality to actually work for yourself or to be a home worker. Most people think that all they need is a computer and the work will start flowing in. However, the work at home industry is as competitive as the office industry. This is due to the fact that people from all over the world are bidding for the same jobs.

While it can be scary to think that you are likely to be undercut by individuals from other countries who have the same skills, you still have to keep in mind what your unique skills are. Be proactive by getting a website that reflects your personality while at the same time is professional enough to give your potential clients a taster of what is to come should they acquisition you for the job.

Researching a good pricing structure using local information will help guide you in what is ideally appropriate for your type of industry. Try to avoid thinking that you can get in more work by undercutting the lowest bidder because this often leads to you not being able to meet your financial obligation. It can also be very disheartening if you are not getting in the amount of work you need so networking both online and offline become essential.

When you start out make sure you carve out a work space that is ideal for productivity. While the choice in working hours is vast this can sometimes make you feel overwhelmed. However, without having the right structure you will find it hard to get any work done. These days, people are able to work in libraries and coffee shops and other places.

There are no short cuts when you want to succeed as a freelancer. You cannot simply put work in the back burner and hope to make money. Also, missing opportunities that come from networking can prove detrimental as these often yield greater success than some online ventures. However, you have to steel yourself for rejection so that you don't allow it to get you down.

About the Author:

When you are looking for information about a professional Linkedin profile writer, pay a visit to the web pages online here today. You can see details at http://www.winningresumes.com now.

Working Class Resume Writing Service Is Great

By Lila Bryant

Every person in society is always looking to find the perfect job that will fit their everyday lifestyle. Many people would like to utilize a working class resume writing service in order to make their dreams come true. This type of operation has been around for decades and it really benefits so many human beings who are around.

Factory workers know that they have to utilize this service whenever they want to apply for new jobs. People employed within the retail industry know how to serve customers well and they may want to find employment at a bank. Construction workers are quite comfortable in their jobs but they will occasionally use this system when their business is slow.

They will teach these people to always write the most important things on a sheet of paper. Anyone will learn that they must provide their name, home address, e-mail address, telephone number, employment objective, education, special skills, experience and references.

People working within factories may not have the necessary skills to work in a business type job and they should never apply for these positions without proper training. The staff writer will always include the information about their present job skills that are related to manufacturing work.

People who find work at their local grocery store deal with many customers each and every day of the week. Even though they are in a blue collar job these individuals can use these skills towards a better job. These retail people should always make sure that their e-mail address is active and ready to send and receive messages.

People who work within the labor field have no real use for a computer and they rarely know anything about the internet. An e-mail address is something that is really unusual and confusing to them. There are some services that will teach everyone how to utilize a computer while doing a job search and this is very important for everyone. A person will gain more satisfaction once they learn about the variety of job websites that are out there. These individuals did not have to go through all of this turmoil when they first obtained their jobs. Back in the 60's and 70's anyone could become employed very easily.

Anyone who applies for a position should always write down their telephone number just in case they do not have an e-mail address. Having an employment objective is important since these individuals may want to switch careers and will need additional training. When a career writer realizes that they want a job change they will advise them about educational programs. These programs can help someone learn about operating computers and a variety of other office equipment.

These dedicated teachers always give great advice to blue collar workers who want to succeed in this world. They make sure that everyone gives reference information at the correct time and place. Job seekers learn that these references should include the names of people who will always state kind words.

About the Author:

When you are looking for information about a working class resume writing service, pay a visit to the web pages online here today. You can see details at http://www.winningresumes.com now.

Finding A Pearl Harbor Historian

By Marci Glover

When people are looking to learn a little about World War II, they should look for a good historian. In fact, a Pearl Harbor historian will know quite a bit about the events that led up to it. History buffs will appreciate talking to a professional. They can learn a bit about why the conflict began in the first place and how it eventually ended.

The credentials will be important. Men and women who have gotten an advanced degree from Harvard or Yale, for example, will usually be great to talk. In fact, graduates will have shown that they can handle the coursework. Many of them will also have produced new information that will be useful to them as they move forward in their careers.

The event itself was at first shrouded in mystery. The Japanese conducted a surprise attack from planes that came in from the west. The Americans sustained hundreds of casualties and the fleet in the Pacific was crippled for quite some time. The country eventually recovered, however, and went on to win World War II.

Many of the wrecks are still there. The USS Arizona, in fact, has become a memorial site that is visited by people all across the world. Thousands of people fly into to take a look at the final resting place for many soldiers and sailors. The memorial itself is in the water, but it is not hard to get to. Guided tours are offered at regular intervals.

The tales of the survivors are also interesting. While many of them were badly wounded, a fair number of them reenlisted when they could. With other servicemen, they helped win the war for America and its allies. Many of the accounts from these survivors have been set down on oral history collections. They can be found in colleges and universities throughout the country.

Visiting the memorial is not hard. If people wish to travel to Hawaii, however, they should try to book their trips months in advance. This way, they can get the best possible deal on airfare. Once they see the memorial area, they will surely want to return later in life to show it to their friends and family members.

The best historians have written books and articles on what happened on that day in December in 1941. By going to the local library, most interested parties should be able to find the information they are looking for. They might even check out a few history books to show to their children and grandchildren. Carrying on the legacy of the battle will be very important indeed.

In the end, finding some good historians does not have to be difficult. As long as people take their time and do some research, they can honor the dead who fought for their country at that spot. A great many books and articles exist on the topic, and individuals should be able to find whatever it is they want to know about.

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Apply EQ at the Workplace - 1 Day Workshop on EQ and Communication Skills for Workplace Success (Powered with Emergenetics®)

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Course Information Date: 25 June 2014 (Wed) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: S$500 (NETT) (S$200 after PIC grant)* *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on EQ and Communication Skills for Workplace Success (Powered with Emergenetics®) Key Benefits This 1 Day workshop equips Managers, Supervisors, Team Leaders, Frontline and Support Staff with the mindset, knowledge and skills on EQ and Communication Skills to apply at the Workplace. Upon completion of the workshop, learners will be able to: Understand EQ Better Know Negative & Positive Emotions and how to manage them Be Aware of the Relationship between Emotional and Physical Health Apply EQ at the Workplace Have a Better Understanding of Self & Team through Emergenetics® – A USA Brain-based Psychometric Profiling Tool on Thinking & Behavior Apply Emergenetics® to manage Colleagues Better Communicate More Effectively across Generations with Positive Emotions Work Collaboratively with Colleagues for Best Team Results Communicate to defuse Tension and Heated Moments Communicate to resolve Conflicts and Difficult Situations Who Should Attend: Managers, Supervisors, Team Leaders, Frontline and Support Staff Workshop Outline Understanding Emotional Intelligence (EQ) IQ and EQ – What exactly are they? Why is EQ important for Individuals and Teams? The 5 Competencies of EQ – Social + Personal Competencies Intuition & Empathy Social Skills Self Awareness Self Regulation Self Expectations & Motivation Measuring Your EQ at Work – Individual Assessments Applying EQ Effectively for Greater Work Success Recognizing and Managing Negative Emotions Sadness Worry Fear Anger Madness Spreading Positive Emotions at the Workplace Love Joy & Happiness Hope Gratitude Amusement Emotional Health and Physical Health – Wisdom from Doctors & Patients Improving one's EQ at the Workplace Replace Negative Emotions with Positive Ones Stay Calm under Pressure Enhance One's Ability to read Facial Expressions and Body Language Applying the Emergenetics® Model for Better Team Communication Introducing the Emergenetics® Model Thinking Attributes Blue Preference = Analytical Thinking Green Preference = Structural Thinking Red Preference = Social Thinking Yellow Preference = Conceptual Thinking Behavioral Attributes Expressiveness (Quiet <– – – – – – – – –>Gregarious) Assertiveness (Peacekeeper <– – – – – – – – –>Telling) Flexibility (Defined Situations <– – – – – – – ––>Options) Analyzing Emergenetics® Profiles Applying Emergenetics® for Personal Growth & Team Development Applying Emergenetics® for Better Team Communication Communication Skills for Relationship Building & Difficult Situations Breaking Walls and Building Bridges Building Rapport and Relationship Being Interested to know colleagues personally Making Time for Small Talk Finding Commonalities and building Chemistry Communicating and Working across Generations of Staff Positively Baby Boomers GEN X GEN Y Communicating to defuse Tension and Heated Moments Communicating to resolve Conflicts and Difficult Situations EQ Upgrading – My Personal Action Plan Applying what I have learnt over 21 days to become a Top EQ Professional Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Brief Profile of Ken Wong Ken Wong is the 4G Leadership & Service Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012–2013. He is a Key Member on the SCOOPTM Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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Introducing the Yellowbox AED Package

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Critical Thinking For Leadership Success - For Managers & Supervisors

 

If you cannot read this properly, please go to this site: http://3pointe.com.sg/critical-thinking-leadership-success-managers-supervisors-16-july14/. 16 July 2014 - NEW Course Information Date: 16 July 2014 Time: 9am – 5.30pm Venue: Rendezvous Grand Hotel Fees: S$500 (normal) (S$200 Nett after PIC grant – Cash Payout Option) S$430 (Early Bird / 2 to go) (S$172 Nett after PIC Grant – Cash Payout Option) Early Bird Date: 16 June 2014 Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Mr Nathan Click Here For The Registration Form   Critical Thinking For Leadership Success – For Managers & Supervisors [16 July'14] “Think critically!” is a common exhortation Managers & Supervisors are challenged with. Given the fast pace of change, the quality of our thoughts are vital in addressing complex challenges that change brings about. Consciously thinking about how we think will enable us to improve our thinking process in rationally solving complex problems and making strategic decisions. A leader or manager who thinks critically will: Raise vital questions and problems, formulating them clearly and precisely Gather and assesses relevant information and interpret it effectively Come to well-reasoned conclusions and solutions, testing them against relevant criteria and standards Think open minded within alternative thoughts, recognizing and assessing, as need be, their assumptions, implications, and practical consequences Communicate effectively with others in figuring out solutions to complex problems  This 1-day Critical Thinking workshop will equip participants with skills for applying critical thinking that will enhance individual and organisational performance, so as to achieve leadership success.   TARGET AUDIENCE Managers and Supervisors, especially those who are new to the appointment. SPECIFIC LEARNING OBJECTIVES Upon successful completion of the course, participants will be able to: Articulate the practical concept of Critical Thinking Explain the need for Critical Thinking in the Organisation Link Critical Thinking to specific Roles & Responsibilities Identify the impact of bias on Critical Thinking State the 8 key components of Thinking State Paul & Elder’s International Standards for Thinking Describe the 3-Fuction TFW Model of Human Mind Describe the characteristics of Critical Thinkers State the main barriers to Critical Thinking Explain reflective questioning techniques for Critical Thinking Describe how to apply Brookfield’s 5-Phase Critical Thinking Framework WORKSHOP OUTLINE Critical Thinking – Underpinning Concepts Human Mind – The Bedrock of Thoughts Critical Thinking Characteristics Critical Thinking – Application Tools & Techniques Preparatory Actions for Applying Critical Thinking TRAINING METHODOLOGY Group Discussions Experiential Activities Experience Sharing Real-life Workplace Case Studies Learning Journal Lectures LEARNING MATERIALS Every participant will receive Learner’s kit including notes, and case studies. Certificate of Completion TRAINER PROFILE Mr. Nathan has 30 years’ experience in the fields of Leadership, Management, Negotiation, Marketing, Coaching, Mentoring, Strategy Formulation, Manufacturing, Customer Service, and Business Development. In his various roles as Head of Marketing for Asia Pacific & Europe, and Regional Planning Manager for Asia Pacific, he has travelled widely and conducted business with people of different culture. For the past 10 years, he has trained people of different nationalities from Multi National Companies, Government Bodies and Service & Retail Sectors. These include organisations like Apple, Symantac, Oerlikon, ST Engineering, Murata Electronics, Panasonic, Sanmina, BW Shipping, Lloyd’s Register, Tanker Pacific, AVA, SAF, SPF, SPS, MAS, PUB, SSC, SATS, PSA, LTA, NUS, NYP, Jurong Health Services, Jurong Shipyard, Jet Airways, Fish & Co, NTUC Income, NTUC FairPrice, SingPost, HBO, National Library, BMW, MayBank, OCBC, State Bank of India, City Development Ltd, MSIG Insurance, Eurokars, AB Sciex, and Marina Bay Sands. Mr. Nathan’s training expertise includes Negotiation, Coaching, Leadership, Emotional Intelligence, Change Management, Art of Influencing, Service Excellence, Cross-cultural Communication, Presentation Skills, Creativity & Innovation, Critical Thinking, Managing Conflicts, Personal Effectiveness, Positive Mindset, Taking Initiative, and Experiential Team Building. He also conducts WDA’s nationally endorsed WSQ programmes. He strongly believes that training should not merely focus on upgrading skills, knowledge and competencies but also inculcate character-building and life-long application of the competencies acquired.  Hence, he weaves his wide practical work-experience and personal life-experiences into his training programs. PARTICIPANT FEE Standard: S$500 Nett (S$200 Nett after PIC grant – Cash Payout Option) Early Bird: S$430 (S$172 Nett after PIC Grant – Cash Payout Option) Form must reach us by 16 June 2014 Group of 2 or more: S$430 Nett (S$172 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: enquiry@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694   This email is an advertisement. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements – please click here Thank you.

Reply to complaint letters - 1 Day Workshop on Replying to Difficult Customers' Email Complaints Tactfully

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Course Information Date: 27 Jun 2014 (Fri) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: S$500 (NETT) (S$200 after PIC grant)* *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Replying to Difficult Customers' Email Complaints Tactfully Workshop Description Business writing in a work context can be very different from the writing exercises taught in schools. When adults in the working world write office documents, they naturally draw on what they learnt in school as well as on precedent office correspondence. But much of the precedent writing tends to contain commercial and stilted language. And what was learnt in school is often contrary if not irrelevant to good business style. This Replying to Difficult Customers' Email Complaints Tactfully Workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, and to understand that good writing is, and should not be difficult. The course is structured such that participants will learn to adopt an appropriate style, tone and format of writing, express their points coherently, and to consistently produce sharp, focused and concise replies. They will also pick up skills to avoid common writing errors and to write convincingly to sell appease their customers. Workshop Objectives Upon completion of this workshop, participants will be able to: Plan and organise their replies. Express ideas to suit the audience and purpose. Use specific tools as guidelines for writing. Identify and avoid the common errors in writing. Apply the principles in writing business correspondence. Reply to complaint letters. Use the right tone and style in writing. Understand email essentials and etiquette. Workshop Outline Basic Elements in Business Writing Fundamentals of good business writing-old fashioned language VS modern day business writing. Concise writing techniques. Approaches to writing-active and passive voice; direct, indirect and persuasive approaches. Understanding and using tone effectively in writing. Customising Written Work and Communication Styles Writing to suit different customer profiles. Basic DISC profiling tool to help understand communication basics. Writing Tips and Techniques Techniques for responding to difficult letters. Handling the letter of complaint. Useful phrases and terms. Sentence construction style and structure. Paragraphing styles and rules. Essentials of Emails Characteristics of emails When to email and when not to Ways to improve your email readability Guidelines for better structured emails Observing proper Email etiquette. Workshop Methodology Lecturing Group Discussion/Brainstorming Case Studies Self-Analysis/Critique Session Learning from a Partner Interactive Exercises 360 Degrees Trainer Caroline has more than 17 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication. During her numerous corporate exposure with local and foreign participants, Caroline has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills. Caroline's wide ranging expertise in the field of communication and management is just one half of the equation as her focus lies in the other where corporate education must always serve the business need and that any development intervention is an investment that must deliver a return. In this respect, Caroline uses a combination of tailored activities and has mastered the art of utilising pedagogical methods with minds! Her pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one's communication and personal development skills.

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