Creating a Positive & Healthy Workplace - Understanding & Dealing with Workplace Bullying & Harassment (adv) - 1 day

Monday, 22nd December 2014 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Who should attend? Testimonials CBS Master Trainer Course Information   Date:   22nd Dec 2014 (Mon) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       Creating a Positive & Healthy Workplace - Understanding & Dealing with Workplace Bullying & Harassment   Introduction   Studies have shown that one in five workers has left their job because of workplace harassment. Workplace harassment may occur as a result of perceived weakness, gender, sexuality, ethnicity, or jealousy. In some cases, harassment can cause people to seek medical, psychological or counseling support, or ultimately they may even leave the company. People who experience harassment tend to suffer from stress-related disorders, depression and low self-esteem. For the employer, the costs of harassment may be seen in terms of low morale, high rates of sickness and absenteeism, reduced productivity and a high staff turnover.   Course Objectives:   To introduce and identify what is workplace harassment To understand how it can affect adversely the individual and organisation To manage and prevent workplace harassment To equip superiors and managers with the skills and knowledge on how to manage workplace harassment   Course Outline:   Why is there workplace harassers to cause repeated emotional annoyances? Types of workplace harassment What to do about workplace harassers? How to manage and prevent workplace harassers? The toxic effects of gossips and aggressive behavior in the workplace How to protect yourself from resentment and frustration Handling workplace harasser resentment How can an organisation protect itself from workplace harassers?   Who should attend:   This workshop is highly relevant to superiors, executives, and managers with direct reports.   Testimonials:   "The way the instructor conduct the class is very interesting and it really related to my real life working experience" Manager , NEA "Catherine can capture the hearts of all participants & keep us alert. Nobody will fall asleep as she is a real good speaker" Executive, Ministry of Education "Catherine encourages the participants to share their experiences. She's very knowledgeable and able to tell us good examples" Management Support Officer, Nanyang Polytechnic   CBS Master Trainer   Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades. Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant. Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Copyright 2009-2014 CBS. All Rights Reserved This email is an advertisement. You are currently subscribed to our mailing list. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.