1 Day Workshop on Outsourcing Contracts 
Most business organisations and companies outsource their non-core activities so that they could focus on their core competencies; while believing outsourcing can save them money. This 1-day course introduces strategies for developing and monitoring a robust outsourcing process. Participants will learn how to set Service Level Agreements & KPI including standards to support strategic business goals. This course also explores how a manager can work with vendors or clients and consultants to foster stronger partnerships for continuous business sustainability. The course also highlights the importance of handling commercial disputes by termination and exit strategies to reduce business risks. Course Outline 1. Implied Terms - Statutory implied terms
- Terms implied by the Courts
- Excluding or limiting liability
2. Assessment of Damages - Methods of Assessment used by the Courts
- The use of Liquidated Damages
3. Jurisdiction, Choice of Law and Dispute Resolution - The effect of Jurisdiction Clauses
- Arbitration procedure
- Mediation procedure
4. Intellectual Property Managmeent Issues - Patent, Trademark, Copyright
5. Confidential and Secret Information - Defining Confidential Information in a Contract
- Confidentiality as Professional Responsibility
6. Risks - Contractual Allocation of Risks
- Third Parties contributing to risks (sub-contractors)
- Performance Bonds, Securities and Insurance
7. Performance - Setting KPIs
- The nature of Service Level Agreements
- Deciding on aspects of performance to be measured
- Charges and Service Credits
- Change control
- Change Management
- Doctrine of variation & its exceptions at common law
8. Improvements and Gain Sharing - Quality Improvements
- Cost-Saving Improvements
- Gain Sharing and Measurements
- Innovation Gains
9. Relationship Management - Governance Structure of the Contract
- Reviews and Meetings
- Channels for contractual dispute management
Who Should Attend Any professional who wants to enhance their outsourcing skills in order to plan, implement and monitor the performance of their contract vendors or clients more effectively. 360 Degrees Trainer  Associate Professor Catherine Tay Swee Kian
Assoc Prof. Catherine Tay lectures law at National University of Singapore, NUS Business School in the Department of Strategy and Policy; and medical law and business law at Yong Loo Lin School of Medicine, NUS; as well as dental law and ethics at the Faculty of Dentistry, NUS. A/Prof Tay is an Associate Professorial Fellow, NUS. She is a Barrister-at-Law, of Lincoln's Inn, United Kingdom and an Advocate and Solicitor in Singapore. She was called to the English Bar in 1978 and the Singapore Bar in 1980. She is an Associate Director, Bernard & Rada Law Corp.
She is an author of several law books including 'Contract Law'; 'Directors' Duties and Liabilities'; 'Business Law' ; E-Commerce Law; Intellectual Property Laws and 'Medical Negligence'. She has published several legal articles in prestigious international and local law journals. A/Prof Tay studied law at Queen Mary College, University of London and graduated with a Bachelor of Laws (Honours) degree and a Master of Laws degree, in which she specialized in Company, Shipping, Insurance and Marine Insurance laws. She did her pupillage under the Honorable Lady Mary Hogg in London and returned to Singapore in the law firm of Rodyk & Davidson. A/Prof Tay is also a member of the Centralized Institutional Review Board – Ethics sub committee of SingHealth hospitals and polyclinics; and is also a member of the National Healthcare Group Domain Specific Review Board / Research Ethics committee tasked to review the scientific and ethical aspects of research protocols. A/Prof Tay is an examiner on law and medical law subjects for a number of professional bodies and universities in Singapore and overseas. She was an external examiner in medical law at the Law Faculty of the University of Hong Kong. She conducts in-house training seminars and workshops for hospitals, banks, statutory boards, hotels, commercial firms and companies, clubs and associations. She is also a legal consultant appearing on many television segments. A/Prof Tay was a committee member of the editorial board of the Singapore Accountant Journal, Journal of the Institute of Certified Public Accountants of Singapore and the (United Kingdom) The Company Lawyer. She was on the Board of Overseas Editors for the (United Kingdom) Journal of Financial Crime, an official publication of the Cambridge International Symposium on Economic Crime. She has presented conference papers at many conferences and seminars on Business Law, Medical Law, and Company and insolvency Laws overseas and in Singapore. A/Prof Tay has published numerous articles in international peer reviewed journals such as BIOETHICS, the Hong Kong Journal of Emergency Medicine; the (United Kingdom) Journal of Business Law, (United Kingdom) Business Law Review; the (United Kingdom) Company Lawyer and the (United Kingdom) Insolvency Law & Practice, (United Kingdom) Tolley's professional negligence, (United Kingdom) Tottel's Professional Negligence, the Singapore Dental Journal; the Malayan Law Journal; the Securities Industry Review and The Singapore Law Gazette. She received the 2008 Sinagapore Medical Journal Recognition Award for reviewing with Distinction for consistently submitting timely, detailed and scholarly reviews. A/Prof Tay cohosted a weekly talk show "In the Eyes of the Law" on NTUC RadioHeart and was a consultant to MediaCorp television series on consumer laws "What's Your Case" on TV Channel 5. 
In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment. | 
No comments:
Post a Comment