Friday, 28 November 2014

Using Storytelling for Presentational Skills & Techniques - Start embracing storytelling to engage, influence, and bring your ideas to life (adv) - 1 day

 
 
  Friday, January 23rd, 2015

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Note:
 
Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here
 
This Issue

Small hr Course Information

Date:   23 Jan 2015 (Fri)
Time:   9am to 5pm
Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
Fee :   S$500 (NETT) |
S$200 (After PIC Cash)

Inclusive of teabreaks and lunch

Registration is on a 1st come 1st
serve basis. Register early to avoid
disappointment.
Click here for registration form

For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg

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1 day Presentational Skills & Techniques: Storytelling
- Start embracing storytelling to engage, influence, and bring your ideas to life


Introduction
 
Influence is key to success today. At its core, this often means presenting information to others; you need to tell them your story.

The very thought of standing up and delivering to others though, often causes fear to course through the veins of most people, doesn't it?

For some, presentations can be formal affairs; large audiences, big theatres, PowerPoint slides.

Thankfully though for most of us, presenting is mostly much less formal and "routine"; giving a project team report, updating status at a weekly meeting, sharing during a small, impromptu gathering.

Though the fear feels real, and you feel forced to focus on it, it is only a small part of your overall thought processes.

With the right mind set, and the injection of a few skills, that fear can be replaced by a new-found faith and confidence in your capabilities. That is what this Workshop intends to do.

This Workshop therefore takes an emotionally intelligent approach to presenting. Our focus replaces that fear with understanding, by blending a little technique with considerable practice.

Instead, you'll develop the skills to stand in front of an audience, connect with them, tell your story, and, get the embedded message across.
 
Workshop Objectives
 
Our intentions are to boost your ability to feel, look, and sound confident when presenting material in smaller group settings. We'll adopt a storytelling approach, so you can use presentation times as relaxed moments to Influence others.

You'll use the skills to engage emotionally, and bring your ideas to life. You'll also come to realise that skills developed for small, impromptu, presentational settings, are also valid for more formal presentations.

Emotional intelligence or EQ sits well at the heart of this soft skills Workshop, as you move the focus of your energies from yourself, to your audience.
 
 
 
 
Workshop Outlines
 
  • Creating an internal feeling of assurance
  • Projecting an external appearance of composure
  • Communicating with a voice that exudes confidence
  • Purposefully embracing EQ to focus on your audience
  • Attending to non-verbal's & conveying positive impressions
  • Exploring a range of ways to structure & harness your spontaneity
  • Connecting and engaging with your audience by embracing stories
  • Understanding how to better structure thoughts for story telling
  • Embracing feedback positively and responding to questions
 
Facilitation Approach for Learning
 
This is an experiential Workshop, which emphasises engagement, interaction, and practice. Participants should expect short presentations that introduce content, experiential activities for skills practise, and group discussions for reflection that deepens their learning.
 
Who Should Attend This Workshop?
 
This one-day Workshop is designed for people at all levels who need to give talks and make presentations, whether informal & spontaneous sharings, or, more formal & prepared talks.
 
Testimonials
 
Simple concepts that can make a difference fast

The programme is engaging, and l-o-t-s of role play

I learnt how body language affects our presentations

Group presentations ease my nerves, able to practice & interact

Structure was most relevant - it helps us stay focused on the topic discussed

Engaging with your audience, it helps you to handle questions in a steady & calm manner

Skills taught are applicable to our daily group discussions, and presentations in company meetings

This is the right program if you want to improve your presentation skills

I feel more confident & able to handle talking to a group of people

Thanks for changing our state of mind for better presentations
 
Your Workshop Facilitator: Mr. Patrick O'Brien, CMgr
 
 
With a constant appetite for change, Patrick came to realise one very important thing: it's the People that matter in business, personal development and growth counts. His learning delivery approach therefore focuses on building those important soft skills. Training thus scaffolds atop three firm foundations.

First, for learning to stick, it needs to be fun; enjoyment & engagement are precursors to absorption & adoption. Next, for learning to be relevant, it has to be real; it needs collaboration, openness, and a little intensity. Finally, for learning to be desirable, it must match expectations; it has to substantially deliver what it says "on the tin".

Patrick therefore designs Workshop experiences that masterfully combine Neuro Linguistic Programming (NLP) with a deep Coaching mentality. Both are invitingly interlaced using Improvisational techniques. His diverse background and experience also allow him to facilitate inclusive and valuable learning moments. These are highly engaging, empowering, and, enjoyable.

His life's journey has straddled different countries and cultures in Ireland, England, New Zealand and Singapore. He has worked his way through a variety roles, from individual contributor to Managing Director, in the corporate world. And, he has built considerable business experience along the way in working across sectors such as government, technology, manufacturing, finance, consulting, aviation, telecommunications and the Internet.

His formal education is well rounded: Honours in IT, Masters in Marketing and MBA in Finance. He is also a "Master Practitioner" of NLP, and an enthusiastic author with Articles regularly appearing in the local media. In whatever form you experience his work, you'll always feel his curiously cheerful sense of enjoyment; it shines through.

Patrick is an active member of many international Professional bodies, such as the Chartered Management Institute, the Chartered Institute of Marketing and the Institute of Directors. He is proud to be one of only a small handful of "Chartered Managers" in Asia.

With a warm Irish wit, a love of the "craic" and a big beaming smile, audiences in over twenty-five countries have found his disarmingly unpretentious and conversational approach to learning, to be refreshing and rewarding experiences.
 
 
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Thursday, 27 November 2014

Together to Win, Together to Communicate - Powerful Teamwork - Team Communication (adv) - 2 day

 
 
  CBS Centre for Behavioral Science. Professional Training for the Real World 19 & 20 January, 2015

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Note:
 
Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here
This Issue

Course Information
 
Date:   19 & 20 Jan 2015
(Mon & Tue)
Time:   9am to 5pm
Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
Fee :   S$850 (NETT) |
S$340 (After PIC Cash)
 
* Inclusive of teabreaks and lunch

To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form
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Together to Win, Together to Communicate - Powerful Teamwork in 4Dimensions™ (2 day)
 
Introduction
 
Business often asks employees to complete projects that require they work as a team. Working together has many benefits, including the possibility to create new friendships, a sense of group accomplishment and distribution of responsibilities. Conversely, teamwork may cause tension and anxiety among employees because of poor communication.

In a team we somehow are all accountable when we win and when we lose. Effective communication can eliminate much of the stress and negative feelings sometimes associated with working closely as a team. It can help us to overcome cultural differences and correct behaviours acquired in the past to become more powerful and successful in the present. Not only in a team but first individually. Remember: Teams are made of ... Individuals!

Team communication skills are critical for ensuring the success of the team effort, making a process improvement or planning the yearly company event. Strong team communication skills can help build relationships, ensure the sharing of new ideas and best practices and benefit team members and company achievements.

Business owners and leaders should encourage their employees to communicate with one another clearly when working together. They must have an awareness of the signs of poor communication among employees: missed projects deadlines and slow progress towards problem solving, no clear team direction or focus, team dissension and arguing among team members may indicate communication issues. Taking steps to train employees to communicate as a team can change the working environment in a positive way, increasing productivity, revenue and well-being throughout the organization.
 
Course Objectives
 
  • Understanding of the meaning of team and leadership in their deepest aspects
  • Gaining knowledge of human nature and the role it plays in teamwork
  • Acquiring awareness of the major differences between self-leadership and team leadership
  • Enhancing team communication skills in each aspect: emotional, intellectual, physical and relational
  • Learning practical tools that can enhance assertiveness and a clear exchange of information
  • Understanding the relevant role of a balanced use of IQ and EQ in teamwork and communication among team members
  • Incorporating the knowledge of real accountability in team communication and the impact of the cultural factor
  • Understanding how different types of temperaments and their integration contribute to give life to a successful team
  • Learning techniques to honestly and genuinely face conflicts within a team
  • Acquiring useful listening skills and understanding of the listening process in a team
 
Course Outline
 
  • Introducing the 4 dimensions of communication
  • How do we build a team
  • Has "Self-leadership" the same meaning as "Leadership"?
  • How self-leadership has anything to do with communication and the success of the team
  • Where does self-leadership start and where does it end?
  • Who is the leader? Who is the follower?
  • The role of IQ and EQ in communication and teamwork
  • The power of words in a team
  • What is a role model and can I become one when I work in team?
  • Conflict in teams: how do I deal with it in honesty and true accountability
  • Different roles we can play in teamwork and how to blend all of them for the success of the team
  • Understanding the 'roots' of our behaviours ad conditioning
  • Belief system and cultural impact: how they can enhance confidence or deplete energy of team members
  • Assertiveness: its role in teamwork and tips to develop it in team communication
  • What is real listening? Techniques to enhance our focus, and therefore listening ability, when working in teams
 
Who Should Attend
 
Managers, team leaders seeking to lead their team to high performance
 
Testimonials
 
The course gave very practical tools and the trainer explained the concepts very clearly and applicable to work.

- Singapore Prison Services

This is a very good course and useful in my work. I will recommend this course to my colleagues

- Keppel Shipyard

Instructor is full of energy, very interactive and engaging

- Carpe Diem MI Schoolhouse
 
About the Trainer
 
Elisabetta Franzoso
 
Elisabetta Franzoso is the creator of InsideOutYou™ personal development that empowers individuals to unleash their creative and emotional potential and achieve life-enhancing total well-being.

Developing and transforming from the inside out in the 4 dimensions of human communication - Physical, Intellectual, Emotional and Relational - bring effective, long-lasting results. Elisabetta's Communication in 4Dimensions™ program series motivates participants to boost communication abilities and increase personal effectiveness in both work and relationships.

Her first book, Stella's Mum Gets Her Groove Back - A True Story (Homes4Hope Publications, 2008) inspires readers with a frank account of her personal struggles, and triumph over abuse, denial and emotional addiction. Her own successful transformation is testimony to her advocacy of the individual taking charge of one's life and building change from the inside out.

Using her professional training and lessons learnt from her life experiences, Elisabetta is now dedicated to supporting people around the world achieve Personal Freedom through Love and Self Responsibility. Get Into Your Groove!, her recently completed new book, is the foundation on which she builds up the content for her public talks.

Elisabetta has been living in Asia since 1993, and through her multicultural experiences in Asia and Europe has developed a unique way of presenting sensitive topics in a high-energy, thought-provoking nonjudgmental approach. Her interactive style and immediately applicable "how to's" have seen clients invite her back repeatedly. She is a recognised professional speaker by Asia Professional Speakers Singapore (APSS) which has published her essay Communication in 4 Dimensions in its compilation 88 Essential Secrets for Achieving Greater Success at Work (Marshall Cavendish, 2012).

She has a background in Education, Psychology, EQ Management, NLP, Fitness and Body Awareness Methods. She has worked in such diverse fields as fashion, tourism and marketing before realizing her passion in personal development.

Currently, Elisabetta divides her time mainly between Singapore and Italy, her birth-place.
 
 
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Wednesday, 26 November 2014

Ultimate Guide for Secretary, PA, Admin Managers and Executive Assistant - Taking Charge - Tools to becoming the Ultimate Assistant (Adv)

 
 
  CBS Centre for Behavioral Science. Professional Training for the Real World Thursday, 15th January 2015

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Note:
 
Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here
 
This Issue

Course Information
 
Date:   15th Jan 2015 (Thu)
Time:   9am to 5pm
Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
Fee :   S$450 (NETT) |
S$180(After PIC Cash)
 
Inclusive of teabreaks and lunch
 
To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form

Small hr
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Thank you
 
   
Ultimate Guide for Secretary, PA, Admin Managers and Executive Assistant
Taking Charge - Tools to becoming the Ultimate Assistant
 
Introduction
 
Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. But the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels.
 
Course Objectives:
 
On completion of this workshop, participants will be able to:

  • Perform their duties and responsibilities to the required standards of the profession
  • Establish a productive and co-operative partnership with supervisors, peers others with whom they work
  • Interact and relate effectively with both the internal and external publics
  • Effectively set priorities and manage time
  • Practise effective problem-solving and decision-making skills
  • Perform their office administration responsibilities with greater effectiveness and efficiency
 
Course Outline:
 
  1. Understanding Your Role

    1. What distinguishes a secretary or administrative professional from other office personnel?
    2. Qualities and attitudes sought in a secretary or administrative professional
    3. What stage are you in?

  2. Understanding Professional Image and Behavior

    1. Self image and presentation
    2. Addressing and calling of names
    3. Right choice of words for the role
    4. Sense of humor and candidness
    5. Handling the unexpected (positive and negative)

  3. Mastering the Art of Communication

    1. Identifying who you are talking with
    2. Apply the right level of communication
    3. Key steps for an effective spoken communication
    4. Key steps for an effective written communication
    5. Using today Smart devices in communication

  4. Managing Interpersonal Relations at the Workplace

    1. Working with superiors, colleagues, and subordinates with the "Right" styles
    2. Understanding the nature of small talks
    3. Dealing with the small talks
    4. Handling criticism at the workplace

  5. Developing Your Problem Solving And Decision Making Skills

    1. Understanding your role in PSDM
    2. Learning to drive for a decision at meeting
    3. Analyzing the risks involved for the decision
    4. Prepare for plan B and explanation

  6. Getting Organized for Success

    1. Managing your work effectively
    2. Learn how to prioritize and negotiate
    3. Learning to say no and offer alternatives
    4. Learn how to work in a meeting
 
Who should attend:
 
This workshop is highly relevant to:

  • Secretaries & Personal Assistants
  • Executives Administrative / Clerical Officers
  • Senior officers in government agencies wishing to develop their skills
 
Testimonials:
 
"The way the instructor conduct the class is very interesting and it really related to my real life working experience"
Administrative Manager , Land Transport Authority

"Catherine can capture the hearts of all participants & keep us alert. Nobody will fall asleep as she is a real good speaker"
Secretary, ASIS International

"Catherine encourages the participants to share their experiences. She's very knowledgeable and able to tell us good examples"
Management Support Officer, Nanyang Polytechnic
 
CBS Master Trainer
 
Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.
 
 
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Monday, 24 November 2014

Designing KPI s for Organisational Excellence


If you cannot read this properly, please go to this site: http://3pointe.com.sg/designing-kpi-s-for-organisational-excellence-16-17-dec14/.

16 - 17 Dec 2014- 2nd Run!
Course Information

Date: 16 – 17 Dec 2014

Time: 9am – 5.00pm

Venue: Rendezvous Grand Hotel

Fees:

S$800 (normal)

(S$320 Nett after PIC grant – Cash Payout Option)

S$720 (Early Bird / 2 to go)

(S288 Nett after PIC Grant – Cash Payout Option)

Early Bird Date:  5th Dec 2014

Note:

Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

 Terms and Conditions apply.

For more information, please check out IRAS website here

Trainer: Ms Chor Hoong

Click Here For The Registration Form

 
Designing KPI s for Organisational Excellence [16 - 17 Dec'14]

KPIs, Key Performance Indicators  -

a term that is widely used, but little understood,

frequently under-used and often misused …

 You can’t control anything you can’t measure … an organization that is trying to get into its customers’ good books without a sensitive barometer to measure how WELL it is serving its customer base, is like a miner deep down under without a headlight !

Businesses and organizations are mired in the classical financial indicators, which are necessary, but grossly insufficient for the purpose, for the simple reason that those indicators have two major weaknesses  -  they are very much LAGGING and worse, they have zero DIAGNOSTIC capability.  When these indicators head south, it is way too late to figure out the root cause.  They give no clues whatsoever, as to what might have gone awry.

This 2-day program is specially designed to provide the fundamentals on how to design indicators which:

-  Measure what MATTER to YOUR customers

-  And which therefore MATTER to the SUCCESS of your organization

-  Are aligned top-down the entire Organization

What can be more important?


WHO SHOULD ATTEND

CEOs, Directors, VPs, MDs, GMs & all Managers in charge of explaining KPI requirements to their team

WORKSHOP OBJECTIVES:

This 2-day program is specially designed to provide the fundamentals on how to design indicators which:

-  Measure what MATTER to YOUR customers

-  And which therefore MATTER to the SUCCESS of your organization

-  Are aligned top-down the entire Organization

 

WORKSHOP OUTLINE 

  • What are KPIs ?
  • Why KPIs :  Proof of the Need
  • Understanding customer requirements
  • What REALLY matter to customers ?
  • A Self-assessment
  • Designing KPIs: Components of a KPI
  • Principles in KPI Design
  • Nature of Measurements: Variables vs attributes
  • KPIs, Performance Standards and Goals
  • KPIs and Customer Focus
  • KPIs and the Balanced Score Card
  • Characteristics of Good indicators
  • KPIs : Organizational Alignment
  • Processes, Inputs & Outputs:  At which point should we take measurements?
  • The Ultimate measure of Customer Satisfaction
  • KPI deployment  -  tracking & monitoring
  • KPIs :  Design pitfalls to avoid
  • KPIs :  Uses, applications, benefits

 

METHODOLOGY

The trainer will use a variety of instruction techniques such as:

  • Group Discussion
  • Brainstorming
  • Syndicate exercises on real-life processes

ABOUT THE TRAINER


 

chor hoong pic

Chor Hoong graduated from the National University of Singapore, first, in Electrical & Electronics Engineering (Honors) and then later in 1987, with an MBA, majoring in Marketing.

Upon graduation, she joined the fast-paced U.S. semiconductor MNC Texas Instruments S’pore (TIS) -  the first company to win the Singapore Quality Award (SQA)   -    where she was to receive intensive and extensive training in Quality Management, both locally as well as overseas.

 One of her most significant contributions was strategizing the entire Statistical Process Control movement, a KEY competitive initiative, as the Plant’s SPC Program Manager.  In this role, she trained the engineers and served as an Internal Statistical Consultant to the community of over 100 engineers in the 3000-strong factory.

 Rising rapidly up the managerial ranks, she held several key Management positions, both in Operations as well in Quality.  She was the Total Quality Culture (TQC) Manager when she left in 1990, to set up TQM Consultancy(www.tqmconsultancy.com).

 Since then, she has dedicated her time to assist industry in their quest for Quality supremacy through the application of 6-sigma and other Award-winning Quality methodologies  -  Policy Deployment (Hoshin Planning) & Daily Management, Productivity drivers, QC 7 Tools, PDCA Problem-solving, SPC, Design of Experiments and FMEA.  Yes, Chor Hoong was conducting training in these foundation disciplines of 6-sigma, well BEFORE they were packaged into 6-sigma.

 Hence, for 2 decades, Chor Hoong has helped many big MNCs attain quantum leaps in quality improvement and cost reduction … she can proudly count II-VI Sgp, HP, Agilent Technologies, Apple, Compaq, Matsushita, NEC, Philips, SONY, Sumitomo Bakelite, STMicroelectronics, STATS, Hitachi Nippon Steel, SSMC, Nippon Paint, Amtek Engineering, Murata Electronics, Becton Dickinson and AlliedSignal Aerospace amongst her customers …

 Her U.S. training in the Malcolm Baldrige National Quality Award framework and therefore also in the Singapore Quality Award criteria, positions her well to assist companies in their quest for this most coveted and prestigious Award!

 Chor Hoong’s strength in her work with industry lies in her skilful ability to incorporate, interweave and synergize the various quality disciplines, hard skills and soft skills (mindset changes) tactical and strategic, to achieve the required high-level objectives …

Harnessing this strength, Chor Hoong has done some significant pioneering work here in Business Process Reengineering, one of her fortes, having consulted with Ascendas, Apple, Compaq, HP, Mt Elizabeth and East Shore Hospitals, HDB and PSA.

Her appointments by James Cook University (JCU), Queensland University of Technology (QUT) andNottingham Trent University to deliver the Total Quality modules for their respective Master Degree Programs, are definitely endorsements and recognition of her expertise in the Quality disciplines.  From 2008 through 2012, she was also engaged by UniSIM for its adult undergrad programs, where she taught TQM, Quantitative Methods and Business Statistics.

 haring her extensive experience on the subject with industry, she published her first book, The 8 Habits of QualityPeople, in 2004.  This publication is NOT in any way associated with the famed “The 7 Habits of Highly Effective People” by Stephen Covey, nor with Franklin Covey Co.  The book is foreworded by the distinguished Dr Ahmad Magad, ex-MP for Punggol – Pasir Ris GRC.

 The bilingual writer has since published two other books:  8 Romances and 网球场上的恋情.   From her books, it is crystal clear what Chor Hoong stands for … a Customer First mindset; thinking out-of-the-box; a tenacious pursuit of “impossibilities”; impassioned corporate leadership and a burning passion for excellence.

Chor Hoong is ACTA-certified and a PMC (Practising Management Consultant).

 LEARNING MATERIALS

Every participant will receive

  • Handbook including notes, exercises and case studies
  • Certificate of Completion

PARTICIPANT FEE

  • Standard: S$800 Nett (S$320 Nett after PIC grant – Cash Payout Option)
  • Early Bird: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) Form must reach us by 5th Dec 2014
  • Group of 2 or more: S$720 (S$288 Nett after PIC Grant – Cash Payout Option)

*Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here

Registration:

Please email the completed physical form to: sales@3pointe.com.sg or fax to: 6520 9851

For further queries, please contact us at:

Email: sales@3pointe.com.sg    Or call Michael:  9669 6694



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