1 Day Workshop on People Transformers: Managing Difficult Employees

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Course Information Date: 4 February 2015 (Wed) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD480 (NETT) S$192 (After PIC Grant) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on People Transformers: Managing Difficult Employees Introduction This 1-day workshop presents learners with a better knowledge & understanding of modern management practices and difficult employees at the Workplace It also shares with learners on how to manage difficult employees and transform them into collaborative team partners. Key Benefits Understand More on Modern Management Practices at the Workplace Learn about The Upbringing, Values and Contributions of Baby Boomers, GEN X, Y & Z Communicate & Collaborate with 4G Team – Baby Boomers, GEN X, Y & Z Learn Key Lessons from Book: "88 Essential Secrets for Achieving Greater Success at Work" – Chapter 22 Maximizing Team Performance by Ken Wong Learn Key Lessons from Book: "The Enlightened ProActive Manager – Getting the Best out of Yourself and Your Team" by Ken Wong Understand the Causes of Difficult Behaviors Understand the Psychology & Types of Difficult Employees Learn to manage Difficult GEN Y & Baby Boomers Understand Manager through Emergenetics® = USA Thinking & Behavioral Profiling Tool Draw Insights from Book: "Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity" by Terrance Sember and Brette Sember Learn Assertive Communication Techniques Role Play to manage Different Types of Difficult Employees Put Knowledge & Skills learnt into Workplace Application Formulate Individual & Team Action Plans over the next 21 Days Workshop Outline Managing Employees at the Workplace The Traditional Manager VS The Enlightened ProActive Manager Communicating & Collaborating with 4G Team – Baby Boomers, GEN X, Y & Z Sharing Key Lessons from Book: "88 Essential Secrets for Achieving Greater Success at Work" – Chapter 22 Maximizing Team Performance by Ken Wong Sharing Key Lessons from Book: "The Enlightened ProActive Manager – Getting the Best out of Yourself and Your Team" by Ken Wong Managing UP: Partnering Baby Boomer OR GEN X Manager Understanding the Causes of Difficult Behaviors Personality Personal Experience Work Environment & Corporate Culture Understanding the Psychology & Types of Difficult Employees Case Studies:   1) Understanding & Managing GEN Y Employees 2) Understanding & Managing Baby Boomer Employees Understanding Employees through Emergenetics® = USA Thinking & Behavioral Profiling Tool developed by Geil Browning, PHD Thinking Attributes Blue Preference = Analytical Thinking Green Preference = Structural Thinking Red Preference = Social Thinking Yellow Preference = Conceptual Thinking Behavioral Attributes Expressiveness (Quiet <- - - - - - - - ->Gregarious) Assertiveness (Peacekeeper <- - - - - - - - ->Telling) Flexibility (Defined Situations <- - - - - - - -->Options) Transforming Difficult Employees into Collaborative Team Partner Insights from Book: "Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity" by Terrance Sember and Brette Sember Assertive Communication Techniques Using "I" Statements Empathetic Assertion Broken Record Scripting Role Plays: Managing Different Types of Difficult Employees The Bomb The Great Liar The Actor The Smart Alec The Big Bully And Others… Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Who Should Attend: Department Heads Assistant Vice Presidents Managers Division I & II Officers Team Leaders & Others who want to acquire More People Transformation Skills especially on Managing Difficult Employees 360 Degrees Trainer Profile Ken Wong is the 4G Leadership Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012- 2013. He is a Key Member on the SCOOP™ Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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