| |  | | | | |  | September, 1-2, 2014
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 | | | | Course Information | | | | Date: | | 1-2 Sep 2014 (Mon & Tue) | | Time: | | 9am to 5pm | | Venue: | | Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road | | Fee : | | S$850 (NETT) |
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Thank you | | | | | | | | 2 Day Workshop in Handling Challenging Discussions
- How to turn a problematic conversation into an effective dialogue
Introduction | | | | The workplace is a complicate place; it is impossible to live a life without discussion and confrontation. For various reasons very often, discussions and confrontation may turn to be very challenging. Learning how to handle them is vital. Confrontational discussions are normally the reason of many conflicts, which can influence employees' effectiveness. Researchers say many hours are lost in the work place because of unnecessary long term turbulent discussions, misunderstanding and disputes, which very often lead employees to boycott projects by avoiding job responsibilities and become non co-operative. They are normally the cause of unnecessary stress, unhappiness, bad business and painful relationships. If not resolved on time, the unresolved issued may frustrate and demotivate employees with an obvious loss of productivity and creativity. In this workshop we aim to equip you with enough learning and practical tools which will help you to face challenging discussions with confidence and emotional balance. A lot of disputes in the workplace can be eliminated through the use of specific language techniques that encourage working together rather than creating ugly confrontation. Some ways of communicating increase friction and anger; other ways motivate people to work with you and not against you. Harmony in the work place means more enthusiasm, more motivation, more creativity and without doubt optimum productivity. | | | | | | | | | | | | | Learning Outcomes | | | - Assimilate the 8 principles of defusing hostile conversations
- Understand how you contribute to problematic discussions & what to do about it
- Appreciate the 5 key assumptions about conflicts and master your mind
- Identify the benefits of resolution
- Learn the communication process and the power of Listening
- Recognize the great difference between hostility Vs. assertiveness, and blame Vs. accountability
- Apprehend the 3 steps involved in constructive problematic-conversations resolution
- Improve your communication skill by eliminating Insinuations
- Acquire co-operative & mutual understanding communication
| | | | Programme Outlines | | | - Meta-Communication Skills
- Problem Solving
- Mastering Emotions
- Managing Conflict
- Modelling behaviours
- Relationship Skills
- Organization Development
- Training & Development
| | | | Who Should Participate | | | | A must attend for: executives, leaders, directors and others who want to have more courageous conversations and deal with difficult discussions more diligently | | | | CBS Master Trainer | | |  | | LEONARDO TALPO
MSocSc (Counselling)
NLP Master Practitioner | | | | Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences.
In the corporate environment he is an expert in the area of 'Communication-Relationships at Work' & 'Emotional Competence'. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development.
By combining his knowledge in Psychology, Counselling and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today's challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo's passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing.
Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism
Leonardo has trained people from:
NUS - National University of Singapore;
The Esplanade;
RC Hotels Pte Ltd;
SMU - Singapore Management University;
EMA (Energy-Market-Authority) Singapore;
Nanyang Polytechnic;
Quintiles East Asia Pte Ltd;
Sanofi-Aventis Singapore Pte Ltd;
Singapore Prison Service;
Seagate Technology International;
Apple Computer Singapore;
Bovis Lend Lease Asia;
National Heritage Board;
Republic Polytechnic;
McGraw-Hill Education (Asia);
Singapore Technologies Kinetics Ltd;
DSO National Laboratories;
Keppel FELS Ltd;
Visentic Solutions Pte Ltd;
Caterpillar Asia;
Cosmos Chemical (S) Co Pte Ltd – Singapore;
JTC Corporation Singapore;
Mitsui & Co. (Asia Pacific) Pte Ltd;
DHL In-House Consulting;
OUB Bank;
NTUC;
Philips;
Reuters Singapore;
Rider Levett Bucknall – Singapore;
Siemens Medical Instruments;
Philip Morris Singapore Pte Ltd;
SMRT Taxi;
SIM - Singapore Institute of Management; Singapore Customs;
DMG Singapore;
DBS Bank;
Total Oil Asia Pacific Pte Ltd;
Zuellig Pharma Singapore;
Lantiq Asia Pacific Pte Ltd.;
SingTel - Singapore
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