Fundamentals of Balanced Scorecard - Best Practices to drive Business a d v - 1 day

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Course Information Date: 8 May 2015 (Fri) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD500 (NETT) S$200 (After PIC Grant) ** Enjoy savings for group registrations of 3 pax or more. Email us for more details *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Fundamentals of Balanced Scorecard INTRODUCTION To think strategically means more than just doing a plan and trying to execute it. Companies and organisations which do a good job at thinking strategically are able to do so because of these key factors: They have a planning process which looks at all internal and external factors which will help to develop the strategy They have a working environment where ideas are challenged at any level by any level Executives are able to see the trends affecting their business because they are highly informed from a wide variety of sources Have the skills necessary needed to develop and execute the direction that is needed for the organisation to succeed Balanced Scorecard is a leading & contemporary measurement concept that looks at results in key performance areas such as financial, internal, customer service & strategy. About 70% of the Fortune 1000 companies use the Balanced Scorecard to help them manage their performance. The ability to change requires great effort on the part of the company executives to spend time thinking. Thinking cannot be done on the go, it has to be a structured process, which leaves nothing out. This workshop is designed for senior executives who are interested in designing the organisation's master scorecard and ensure alignment with divisional/business units scorecard to address specific business & operational areas This hands-on workshop is designed to help you develop key insights into Balanced Scorecard management philosophy. Balanced Scorecard performance management principles affect not only your manufacturing operations but also other areas in Sales & Marketing, Finance, Technology and HR. Through interactive presentations, case studies and executive games, you will learn how to identify and drive Balanced Scorecard driven strategic initiatives across all these areas. You will also gain a critical understanding of Balanced Scorecard tools & best practices and how to use them collectively to drive business benefits. OBJECTIVES At the end of this workshop, the participants will.. understand the importance of strategic planning and how to use BSC to establish a long-term plan and an annual budgetary process understand the Basics of the Balanced Scorecard & its benefits identify the macro and micro environmental forces likely to affect the future decisions identify and prioritise significant BSC components identify critical success factors and develop a strategy map for achieving business performance goals create and develop the strategic plan & map for the organisation & departments understand Lead & Lag indicators and develop key performance indicators PROGRAMME OUTLINE 0900 Balanced Scorecard Basics     0930 Basic Principles of BSC Why the Balanced Scorecard Challenges of Implementing BSCs Four perspectives of Performance 1015 Teabreak 1030 Creating the Strategy Map Key benefits of strategy map Techniques for building strategy map Extend Map into measurements, targets and initiatives Alignment of components 1130 Concept in Action 1215 Lunch 1315 Creating Strategic Goals that Have clear outcomes Focused on what the customers/stakeholders expect Are at a strategic level 1415 How to Set Specific Measures Types of measurement Defining KPIs Defining outcomes & driver measures Group activities: creating KPIs & measurement 1515 Teabreak 1530 How to create initiatives Defining initiatives Mapping initiatives to the strategic objectives Creating your balanced scorecard. 1630 Key Learning Points OBJECTIVES Tina Quah McDowell, our Associate, has been a trainer and consultant for the past 22 years. She has helped hundreds of people to realize their potential as employees for their organizations. By making her programmes highly participative, she instills a certain flavor of excitement in participants to improve at their jobs. In 1997 she inspired a group of people in Union Carbide to win the Chairman's award for winning behaviors, productivity and costs saving. Numerous other clients have been quite surprised at the positive impact she has on participants and as such, there has been a noticeable improvement after her workshops. As a result she is quite popular among clients and participants alike. Her experience includes working with service and sales executive on understanding the various customer service approach/strategy of managing difficult and irritating customers over the telephone and counter. She also works with senior executives on identifying strategy to enhance the working environment and create a culture of service excellence. Over the last 22 years, Tina has worked with both government and private sectors in East & West Malaysia and has conducted training for organisation in the region and Malaysia including property development companies like SP Setia, IJM, Country Height, Far East Organisation & CapitaLand. She has done consulting work in many of the Asean countries including Singapore, Malaysia, Brunei, Thailand, Hong Kong, Indonesia, Taiwan, Korea, China, and Philippines. Companies that Tina has worked with are American Express (Thailand), Motorola, Robert Bosch, DST Brunei, Advanced Micro Devices, Malaysia French Bank, Bank of America, PT Bank of America, PT Philip, Citibank N.A Jakarta, Siemens, Seagate Technology International, AEA International, Malayan Banking Berhad, Genting Highland Resort, Shell (M), Club Med, Brunei Civil Service, Royal Brunei Airlines, HDB, ONG & Company, Bank of America (Malaysia), Bukit Turf Club, EON, Texas Instruments, Sandvik, Union Bank of Switzerland, Sabah Bank, Air Product, Kuala Lumpur Stock Exchange, Allen & Gledhill, AIA, Shangri-la Hotel, Oriental Hotel, Sheraton Hotel, Van Ommeren, Trade Development Board, Selangor Turf Club, Sandvik Singapore/ Malaysia, DBS Finance, IKEA, EM Services, Glaxo Wellcome Manufacturing, HDB, CPF Board, Schlumberger, Morgan Grenfell, National Skin Centre, Overseas Union Bank, Price Waterhouse, Singapore Technologies Aerospace, Singapore College of Insurance, Bio-processing Technology Institute Singapore Sports Council, MINDEF, Ministry of Manpower, Ministry of the Environment, Monetary Authority of Singapore, Maxtor Peripherals, Singapore Post, Nalco/Exxon Energy Chemicals, Land Transport Authority, Honeywell, Nokia, Mitsubishi Electric, Sumitomo Bakelite, Air Products Shanghai, Singapore Workforce Development Agency, Brooks Automation, Marsh Singapore, Westinghouse & Whirlpool. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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