Practical Workshop in Results Getting Telesales (Effective Telemarketing Techniques) - adv

Wednesday, 13th April 2016 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Training Methodology Who should attend Testimonials CBS Master Trainer Course Information   Date:   13 Apr 2016 (Wed) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       1 day Practical Workshop in Results Getting Telesales (Effective Telemarketing Techniques) - How to generate more leads, sales, repeat business and referrals by telephone   Introduction   As customer are getting more demanding and competition more aggressive, sales and service personnel are searching for new and better ways to build sales, make more money and retain valued customers. The telephone can dramatically increase your company's sales and profits as it can supplement, augment, enhance or even replace other means of marketing and selling that have become too expensive or too ineffective.   Course Objectives:   This course shows you how: To effectively use the telephone as a prospecting, selling, closing and customer-service tool To use the phone to generate leads, qualify prospects, follow-up on inquiries, close sales, service accounts, get repeat orders and general profitable referrals To use the telephone as a reliable tool to generate as much sales volume as desired, and need never to fear slow time again To get the most out of your telephone efforts with greater confidence, comfort, pride, enjoyment and results   Course Outline:   Professional attributes on the telephone Advantages and disadvantages of using telephone as a sales tool Requirements for effective telephone selling Call scripts - opening script, benefit-giving script, qualify prospect-need script, cold call script, product-selling scripts Handling objections and the difficult buyers Clearing the receptionist/secretary filters Calling back - what to observe? Ways to close a sale or obtain commitment Common telephone selling mistakes; how to avoid them successfully Getting the most out of your telephone selling Summary and back-at-work application   Training Methodology:   An adult-focused training programme with plenty of hands-on practices, group activities, case studies, role-plays and discussions.   Who Should Attend:   Businessmen, General Managers, Marketing Managers, Sales Managers, Entrepreneurs, Customer Service Managers, Sales, Marketing Executives and Retailers. Suitable for participants from any segment of the consumer, business, industrial or service industry who ultilise the phone for their marketing and sales   Testimonials:   "The increased drive and motivation of my team members after the seminar was fantastic, and for this reason I intend to conduct this telesales training on a more regular basis. Thanks again." "Thank you so much for the recent telemarketing training for our staff. Telemarketing now forms an integral part of our marketing push in this fast moving market and the techniques and procedures that you taught us provide an excellent base for our salespeople to develop and use." "Your training was a great investment. We received more sales and referrals in the last month. Thank you so much" "Since the training, one of our team commented that he thought team morale had improved at least 40 - 50%. Our results for last month are also very pleasing."   CBS Master Trainer     Catherine Syn has conducted both public and in-company seminars and workshops in telephone marketing skills, telephone techniques and courtesy, customer service, managing difficult customer-situations, teambuilding, time & stress management, business correspondence, reports & proposal writing, minutes writing, secretarial & office administrative skills. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer, presently undergoing DACE programme. She has held the positions of Secretary, Executive, Manager, Corporate Trainer and Training Consultant for the past three decades. Since 1990, she has been training management professionals, senior officers and executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of face-to-face communication, customer service, managing difficult customer-situations using effective communication skills, telephone techniques and business writing. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each participant. Besides public seminars, Catherine has conducted many in-company seminars in her specialty. Among the many companies she has provided in-house training, some of them are: AIA, SIA, Great Eastern, Singapore Turf Club, Durametallic, Philips Singapore, Teck Wah, HDB, CPF, RSAF, MCMD, MOE, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, Mindef, PSA, Schenker, Keppel Shipyard, Alpine Engineering Services, Clariant Singapore, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, NTU, Nanyang Polytechnic, Singapore Polytechnic, Ngee Ann Polytechnic, Loreal, Shisedo, Sasa Cosmetics, Cummins Diesel, Komatsu, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, LTA, Toshiba, Carrier Transicold, AGC Flatglass, A-Star, LF Centennial, Wah Yang Production, SingStat, AWWA, Cristofori, Crown Worldwide, Hunting Energy, NYK, DSF Venture, Orange Business, Senoko, Sony Asia Pacific, China-Taiping Insurance, Liberty Insurance, Marsch Brokers, Nippon Koa, Etiqa Assurance, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Male International Airport in Maldives and MNCs in China.

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