Monday, 29 June 2015

Handling irate or irrational customers - Resolve Customers complaints effectively - adv

 
 
  CBS Centre for Behavioral Science. Professional Training for the Real World Wednesday, 8th July 2015

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This Issue

Course Information
 
Date:   8th Jul 2015 (Wed)
Time:   9am to 5pm
Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
Fee :   S$450 (NETT) |
S$180(After PIC Cash)
 
Inclusive of teabreaks and lunch
 
To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg

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Handling Angry, Hostile and Abusive Customers
- Learn Practical Tips and Techniques to deal with these difficult situations in a calm, assertive way
 
Introduction
 
In every type of business we are providing, we are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.

This course will impart to your staff the skills of how to handle difficult customer-situations confidently and resolve their complaints effectively, either over the counter or on the phone. If you have the ability to practise these valuable communication and problem-solving skills to handle each and every difficult customer, we will be able to turn most of the challenging moments into opportunities.
 
Course Objectives:
 
At the end of the course, participants will be able to:

  • Understand customer needs and know what causes people to be difficult and understand if customers are actually difficult
  • Manage your own negative feelings when dealing with difficult customers
  • Apply effective strategies to manage difficult customer-situations
 
Course Outline:
 
  1. Demonstrating the "Moments Of Magic" in customer service
  2. Appreciating customer responses and behavioral patterns
  3. Who are the difficult customers and what makes them difficult?
  4. Understanding the nature of customer complaints and customers' needs
  5. Identify their needs, problems and how to solve them
  6. Why are customers angry and what are they unhappy about?
  7. Reactions of unhappy customers
  8. How not to take customers' wrath and negative emotions personally?
  9. Be part of the solution, not part of the problem - turning anger into appreciation
  10. Handling angry customers and their emotions - connect and empathise
  11. Techniques of defusing anger and the tense situation
  12. Listening and responding skills in managing anger
  13. Using positive communication and "customer-benefit" statements
  14. Handling complaints skillfully using structured approaches, techniques, effective communication and problem-solving skills
  15. Summary and application back-at-work
 
Training Methodology:
 
This is a highly participative adult-focused training programme with plenty of discussions, group activities, case studies, role-plays, games, quizzes, video presentations and question/answer/feedback sessions.
 
Who Should Attend:
 
Service professionals who have to communicate and interact with customers either face-to-face or over the telephone.
 
Testimonials:
 
"We are delighted to have attended your training. Your good understanding of our work context and the interesting ways which you delivered the important messages attracted the our attention and learning. The value-added service pointers gave us a firm foundation to model and learn from"

- Manager, Nanyang Polytechnic

"The knowledge and skills shared were greatly appreciated and I could better equip myself in managing their difficult customers situations more confidently. I believe I can bring service to the next level after attending this course

- Customer Service Executive, Loreal

"The case studies, examples and service role playing are very applicable to our line of work. Catherine understands our job nature well and is able to provide practical skills for us to apply in our daily work.

- Customer Service Manager, Mobile One
 
CBS Master Trainer
 
Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.
 
 
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The Procedures Of Sustainable Digital Printing

By Grace Soto


People need quite a number of things to be able to survive. These things are commonly referred to as the needs of man. These things include food, housing, clothing, healthcare and numerous other things. There are very many ways for a person to make a decent living in a community. Nature however is the biggest resource that people depend on to be able to provide for their needs. The ways of sustainable digital printing are highly important.

The earth is filled with numerous important resources such as the earth. Soils are very essential resources in nature. Without these people would not be able to access many of the food stuffs and other things that are quite important. The basic kinds of soils are the loamy soils, sandy soils and the clays soils. Each one of these has particular uses that are very important in the community. Building is one of the activities that require soils and stones.

The plants and other trees in nature also serve very many purposes in nature. The massive forests are very essential in the formation of relief rainfall that farmers use to ensure that their plants are well irrigated. These plants can also be cut down and broken down into pieces of timber. This timber can be used in the creation of furniture in homes and other important elements in the community.

Our homes are the most important things that we have in our lives. Many of the things in a house are made from wood and other materials. This wood is harvested from nature. The trees in the forests are the largest providers of wood, timber and other crucial things such as flowers for the decoration of the house for that they can look beautifully comfortable. These trees also act as protection against destructive winds and waters too.

Water is another very essential material in the lives of all living things. People have to consume water for them to be able to lead healthy lives. This water that is consumed directly not only cools the body but also quenches thirst. On other accounts, it can also be used for cooking, cleaning, washing and much other domestic function.

Finally the earth is another highly crucial material that comprises of soils, stones and other vital materials. The soils can be used for numerous activities such as farming practices. In addition to this, very many other works require soils in order to be a success. Metallic materials are also very important in building works and plenty of others.

This is the era of information where a person has to know as much as possible in order to be ahead of the game. This is no easy fit and numerous ways of communication had to be put in place to help ease the sharing of information among the people. Printing is one of the most effective ways of sharing information.

For this practice, a printer is very important. As compared to hand writing information the use of a printer is very fast and the characters are quite easily legible. It however encourages the cutting down of trees in order to create the writing materials.




About the Author:



Ghostwriting Services For Novels And Memoirs

By Jordan Schmidt


Ghostwriting has been one of the most profitable and common jobs for young writers ever since before. Ghostwriters would offer their writing services to authors as editors and proofreaders. They would usually offer their ghostwriting services for novels and memoirs to authors who need someone to edit their work and to also do the bulk of the writing jobs.

Before going to the services, one has to first know what exactly is a ghost writer and what do they do. Basically, they are writers hired by another writer or an author to do some writing work for him. This is done in order for the author to save more time and to not put so much effort into going to the details of his work of art or publication.

Of course the first task that one of these writers would be doing would obviously be editing. One who edits the work of an author is known as a ghost writer because although he is the one who creates the final draft, his name is not given credit. Usually the authors would provide the first draft while his team of writers would be editing and proofreading the draft.

Now other than that, ghostwriters may also be paid sometimes to complete the entire novel. Of course they will be paid more, but they will also have to do more work simply because they have to finish the entire novel. Of course the entire flow and the story will be given by the author but the ghostwriter has to come up with the words and the writing style.

Of course aside from novels, most ghostwriters would also be working on texts such as memoirs which is a little bit more difficult. For those who do not know what a memoir is, it is basically a autobiography or a collection of experiences of a certain person. The only difference is that memoirs would be from a first person point of view instead of a third person.

Now a memoir is research intensive because memoirs are pretty much like autobiographies that would be written from a first person point of view. In this case, the writer has to think and act like the person who is living in the text. It is because of this that ghostwriters have to do heavy research on the person that they are writing about.

Also just like in a novel, the ghostwriters will be the ones to clean up the entire content. As stated above, the author will most likely provide the draft or sometimes just the outline and the writing team will work from there. So as one can see, writing a memoir is definitely more difficult and more time consuming than writing a novel.

Of course there is the big question of how they will be credited. Well since they are ghostwriters, they will not be seen and known to the public. However, the great thing about their job is that they will get a standard fee for the job and the author will also sometimes offer a percentage of some of the royalties that he would get from his book.




About the Author:



1 Day Workshop on How To Put Out Your Best Work Everyday

 
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Course Information
Date: 14 July 2015 (Tue)
Time: 9.00am to 5.00pm
Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel)
Fees: SGD450 (NETT)
S$180 (After PIC Grant)
** Enjoy savings for group registrations of 3 pax or more. Email us for more details
*Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg
Inclusive of teabreaks and lunch
Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form
To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg
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1 Day Workshop on How To Put Out Your Best Work Everyday


Why You Should Attend This Course:

Everyday thousands of people get caught in a whirlwind of busy-ness, stress and distractions – causing the tendency to not operate at one's best and produce work that are uninspired or even second-rate. It doesn't have to be that way for you.

In this course, you learn a 'personal optimizing' approach to break away from directionless burnout and discover an energizing new way of working â€" that have you consistently produce valuable and significant work.

Course Outline:

  • Strategies to start your day right and set the stage for the rest of the day to produce high- value work
  • How to be in the optimal mental state to create momentum in your work and have one thing completed after another
  • The secret rituals and practices of people who get more meaningful things accomplished in 3 hours than most others would in days
  • Why most techniques to stop procrastination don't work… and what to do instead
  • How to identify work that is of high value, as oppose to zero value work that doesn't move closer to results
  • 6 energy robbers that cause uninspired work (discover how to eliminate them and get your energetic productive juices flowing)
  • Learn how to be systematically clear on 'what to do now' and 'what to do next' on a daily basis
  • Secrets to shift from being haphazardly busy to becoming lazer-beam-focused productive

Learning Outcomes

  • Discover the power keys to perform at your best to obtain the greatest results (and identify the culprits that cause under-performance)
  • Understand the physical, emotional and mental components to becoming more productive
  • Know how to get into "the zone" at work that have you stay focused despite a frenzy environment
  • Create life-changing habits that allow you to not just get more tasks done, but attain quality and impactful results

Who Will Benefit?

This 1 day course is for executives of all levels and anyone who wants to stop having directionless burnout and discover an energizing new way of working to consistently produce their best work.

360 Degrees Trainer

Tylus Lim has over the last 12 years written and created materials that are used to appeal to large crowds of people as well as influence corporate key decision makers. He currently holds a Bachelor in Business from the Royal Melbourne Institute of Technology. His written materials include proposals (that brought in closed deals), reports, over 250 newsletters, books for 2 different industries and numerous successful marketing pieces.

Base on this vast writing experience, he trains personal and corporate clients a step by step 'recipe' to write pieces of materials that connect with and persuade the parties they wish to influence. A few of the organizations Tylus has trained and spoken include Singapore Armed Forces, Rotaract Club of Singapore, Nanyang Polytechnic, Starcruises, Nanyang Technological University, MCYS etc.

Tylus currently holds a Bachelor in Business from the Royal Melbourne Institute of Technology where he earned a certificate of distinction with a specialization in Marketing.

In House Customized Training

We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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Sunday, 28 June 2015

Drug Investigation Portland; What The Police Look At

By Francis Riggs


Different substances can be termed as drugs. Some are beneficial while some if not handled right can be dangerous to an individual. That is why they are banned in most places. Not everyone is good with rules. Some people just feel an itch and want to break them. This is where trouble sets in and drug investigation Portland becomes more active to catch such individuals.

The police are always on the lookout for this kind of activity in different neighborhoods. Residents are also given a couple of pointers on how to identify whether there are drugs being sold around them. They need to be educated since this always happens near them. Different situations here in Portland may rise the suspicion of the authorities. Frequent visits to a house may mean that the family is quite social.

However, together with other activities going on, this can definitely mean something different. There may be an exchange of money or tiny packages. There could also be busy activity around that location preferably at night or early morning. For example a lot of cars driving by the area. People who seem to be looking out for something on a regular basis could also spark some interest.

The occupants of this kind of house seem uneasy or secretive around some people. They may always draw the blinds even in the morning. It is believed that an inconsistent show of financial status is something to be concerned about. For example a flashy car in a run-down neighborhood. These two simply do not go together.

Most times people who involve themselves in drugs go overboard. They take too much than their body is able to handle. Later on the death will be all over the news stating overdose as the cause of death. This could mean that the supplier is in trouble. The kind of investigations that may follow after such an occurrence may be heavy since that is a serious issue.

Dogs are very instrumental in this kind of activity. If you have noticed, they can be very effective in sniffing out drugs. This is thanks to their super powerful senses. They might be located in different scenes doing what they do best. They need a lot of training to find these substances and also for reacting appropriately when they are found.

Other investigative methods used involve making records. This is done either by visual or audio recording. Bugs and cameras can be placed where the suspect is. This kind of evidence might be very useful when used against the person. They will not be able to deny to seeing their person in a recording. Some recording is usually done by a secret agent.

There is an operation that the police refer to as sting. This involves catching the individual committing a crime. An agent may pose as a possible drug client and catch the drug dealer when it is appropriate. These operations can be tricky. Not anyone can be sent out for these kind of missions. It is important to be discrete in such missions to avoid raising any suspicion.




About the Author:



The Internet Marketing Company Do's & Don'ts In Blogging

By Arthur Williams


If you want to talk about blogging, it's easy to see that there are many reasons to go about this endeavor. In this day and age, it's one of the best ways to write, especially when news comes at such a seamless pace. There are many different stories to cover, as Internet marketing companies can tell you, but it's easy to see that blogging should be done in certain ways. With this in mind, here is a list of the do's and don'ts you'd be wise to remember.

Do write about your interests. Blogging is a unique writing form, in the sense that your own interests can play a part. You can write about any story you'd like, though it's easy to see that you'll be more effective if you have news you can sink your teeth into. When this is the case, you can add as many details as possible, whether they're linked to your own personal experiences or not. Simply put, your interests matter in the realm of blogging.

Don't saturate content with keywords. As you will learn from SEO experts, keywords can make or break the ranking of your content. However, you do not want to saturate your content with these terms, which is a point that companies like fishbat can attest to. You have to consider the notion that too many similar words, in a piece of content, can result in lower rankings later on. It's important to moderate just how often these terms are implemented, as any Internet marketing company will tell you.

Do regularly engage those who read your work. You must also know that blogging helps to keep you engaged with your audience. Not only are you able to respond to readers, when you receive positive feedback, but you can also make note of criticism. Not everyone will be overly positive with news, meaning that it's important to know how to improve. Take all of the words you receive into consideration, so that you can become that much better of a blogger.

Don't forget to remain patient. Even though you'll gain an audience, it's going to take time for it to build. After all, readers are not going to immediately latch onto an author, regardless of how effective his or her first piece to them might have been. Exercising patience matters, to say the least, and it's the only way that you can become more capable at this form of writing. Blogging should be fun, so focus more on writing what you'd like; you'll be better off for it.




About the Author:



POWERFUL & IMPACT-FULL Presentation - Master the ability to think and feel of exactly what you want to say - adv

 
 
  July, 2nd & 3rd, 2015

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Note:
 
Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.

Terms and Conditions apply.

For more information, please check out IRAS website here
 
This Issue

Small hr
Course Information
 
Date:   2nd & 3rd Jul 2015
(Thu & Fri)
Time:   9am to 5pm
Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
Fee :   S$850 (NETT) |
S$340 (After PIC Cash
 
Inclusive of teabreaks and lunch

Registration is on a 1st come 1st
serve basis. Register early to avoid
disappointment.
Click here for registration form

For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg

Small hr
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Thank you
 
   
 
2 Day Workshop Being a Powerful Communicator

- Mastering your Mind, Listening & Presenting

Introduction
 
Every day you think, you feel, you talk, you listen and you present your ideas, your projects and your proposals to family members, friends, colleagues, subordinates, clients; your boss and so many others. Mastering the ability to think and feel of exactly what you want to say, to convey the message in a confident- impact-full-honest way and listening emphatically-giving credit to the person you are communicating to, is paramount in order to be credible and effective as a business manager but most of all as a leader both at work and at home. Your confidence, self-esteem and charisma will have an immediate influence on others around you. This Training Programme will equip you with a new awareness and a wealth of practical tools.

  • Master the ability to think and feel of exactly what you want to say
  • Listen emphatically, giving credit to the person you are communicating to
  • Convey the message in a confident, impact-full and honest way

You'll be able to learn the fundamentals of POWERFUL & IMPACT-FULL COMMUNICATION. And at the end of the two days, you'll feel much more confident and clear in delivering messages, presenting, delivering speeches and in connecting with other people. This interactive workshop will provide one-to-one coaching - the best ways to retain information and practice all you've learned.
 
 
 
 
Course Outline
 
Mastering your mind means becoming the Managing Director of your life

Our brain is a beautiful machine which has been given to us equipped with a very powerful "hard-disk"; then we start to write our "software". Soon we forget we need to update it in order to progress, but not always looks possible because of many obstacles, and we either resign to the reality we have created, or we follow what circumstances or others decided for us. Creates awareness on how we and others operate is the first step in order to be able to re-write our "software" and design the life we want, in order to be confident on managing our private and working life, and be models for others through healthy communication and behaviours. This will lead to more responsibility and success at work and life.

  • Being Aware of People Communication Styles
  • The Sensory Map of The World from NLP Mode
  • Understanding how Personality Types Influence each-other Communication
  • The Kingdom Of Fears: it Sounds Familiar
  • Impact*Full-Talking: Getting the Message Across With Confidence

Listening, the communication part which has never been taught

We learn to speak very soon in our life, followed by writing and reading, but, in most of the cases, listening is taught in terms of discipline- punishment and very fast we learn to stop listening and be only concentrated in ourselves, in how to defend our position; we become very self-conscious. By becoming active-creative listeners, you will improve your communication style; you will be more confident and able to connect better with yourself and others. Your ability to influence, persuade and negotiate will be enhanced. Even more important, you will prevent conflict and misunderstandings, meaning more peace at work and in the family.

  • Define why listening is important
  • Demonstrate the use of open and closed questions
  • Understand the power of focus and self-discipline in listening
  • Learn the use of re-framing and mirroring when we listen
  • Identify behavioral styles and their unique challenges
  • Describe a model of feedback, communication, and listening

The Effective Presenter is the one who presents to an audience, not to himself

For many people the idea of presenting in front of an audience is more scaring than thinking about dying. The main reason for this is because when we are in front of an audience we are more preoccupied about what people will think about us that what we have to give to them; we become very self-conscious. In this segment emphasis will be placed on how we, human-beings, communicate the messages to ourselves first, and then how we deliver it to others. Participants will also gain some awareness and understanding on how our past, our history is influencing our present and how we think about our future. Each person will also be coached individually in all the steps of a Powerful Presentation, such as the use of visual aids, props, structure or map, dealing with butterflies, content, voice or verbal communication, body language or emotional communication, and the importance of the congruency between Content, Voice, Body & Emotional Language; what I summarize as: Integrity-Congruence- Analysis. They will experience the key-factors which keep the audience interested and excited about the presentation and the importance of a clear objective (what convinces the audience to buy their presentation). The participants will also learn how to give feed-back to each-other presentations.

  • Building A Relationships With Butterflies
  • Speaking From The Soul Through Your Body
  • Knowing What To Say
  • Hiring Little Helpers
  • Meeting the Audience
  • Getting Feeds-back
  • Group-Sharing
  • One-To-One Coaching
 
Who Should Participate
 
Basically anyone who wish to impact Others & Self with more Clear, Confident and Powerful Communication and Presentation Skills both at work and at home.
 
Testimonials
 
I enjoyed the self-discovery journey, it allowed me to pause and reflect upon my current state, challenges I face and that I will have to make a choice and decide how I want the future to be. I am really glad to have attended the course
- BBDO Singapore Pte Ltd

Good! Thank you
- Nanyang Polytechnic

Very Insightful, let me know more about myself and how I can improve my communication. I would definitely benefit from this course, applying what I had learnt
- Republic Polytechnic

Very Insightful, Leonardo is able to engage the audience and help them analyse the barriers on communication. It goes deep enough to allow the participants to search their own thinking and make good changes to unhealthy habits. The practical presentations and demonstration are very helpful in learning the new concepts.
- Ministry of Health
 
CBS Master Trainer
 
  LEONARDO TALPO
MSocSc (Counselling)
NLP Master Practitioner
 
Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences.

In the corporate environment he is an expert in the area of 'Communication-Relationships at Work' & 'Emotional Competence'. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development.
By combining his knowledge in Psychology, Counselling and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today's challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo's passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing.

Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism.
 
 
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Saturday, 27 June 2015

Qualities Each Transgender Speakers Should Possess

By Francis Riggs


There are certain events that we should be attending to. Because we are so good in speaking in front of a lot of people and talk about any kinds of possible issue some events organizers approaches us speak for the event. It is a very delightful feeling but are you really ready to become an effective one.

When we say social issue, it means that they are all sensitive to talk but is need to be talked and one of it is about sexuality and transgender. If you are asked to talk about this in your very first speech to be told, you need to possess the qualities to belong in the inspiring transgender speakers. Here are the qualities you should have to develop.

One will be yourself having an awareness and deep knowledge of the issue. You will talk about transgender in the time that you will be given so you should make a speech that tells something about the facts for you to really claim your point. If you really want to make it sound so true then the best example would be your experience.

By expressing your deep experience with the topic, you will gain the empathy of your audience and this means that your speech is effective. You will be that one speaker that they will never forget because they have touched your heart. With this, they will be that one very respected speaker.

You must always possess in yourself that ability on how to tell a very good story. You will be talking for the entire time duration given to you, strategically present your story to your listeners so they will not find you boring. Be a good story teller, this is your cue to start this career.

The entire show is not dedicated to your speech so must able to cut down your speech just enough to start and finish all the contents of your speech. In this type, you need to cut it down by removing some bullets to emphasize but make sure that this are the ones that is not so important to be emphasize about. You must able to balance the the content of your talk so you can produce a very good one.

When talking about very sensitive issue like this, you must sound and look fearless as you deliver your speech. Get out from your comfort zone and explore what is in their for you as a speaker. You have to love your topic first and affect you so that your audience could swim unto your boat.

When giving a speech, your talk is not the only thing that matters but so as your look. Your physical self needs to look good that people get intimated with you and cannot stop themselves to look at you intently. In the first word that you will say, they must see into you that you are one fierce man and that they would feel good because they got a chance to listen to you.

If your talk went bad, then you must not fret because there is always room for improvement. If it is your first time, then these things are really normal to happen because you are just starting to dwell in the world of public speaking. Just do not stop learning any type of things that might help you improve your skill.




About the Author:



Doing A Historical Drug Investigation

By Francis Riggs


As a police officer, you would have to make sure that you would be doing the right thing in here. Keep in mind that drug addicts would always be a threat to the peace and order that you are trying to protect in your side of town. So, follow the steps below since this is also for your safety.

You must treat your suspects as the most important case study that you have in your life. Be reminded that these people are the main target of your historical drug investigation Portland. If you will keep a close watch on them, then you will immediately know when they will have a meet up.

Get the permission that you would be needing from your superiors. Keep in mind that you are not allowed to take matters into your own hands. You would even be advised to drop the case if you have a relative that is included in the roster of suspects. So, you would really have to set your priorities in here.

If you still have a lot of paper work, then fix that before you will lose the time to do so. Be reminded that you will be following a very strict guideline in here. If you will ignore that fact, then that is where you will be encountering a huge problem. So, adhere to this step first since this is for your benefit too.

Be in character if it is time for you to go undercover. Keep in mind that these people are very wary of the people whom they trust. If you would not act like you have been seeping drugs for the better part of your life, then you would never be able to establish a connection with these people which is vital.

Be sharp when it comes to the evidences that are lying on the floor. If you have seen any, then it is safe for you to finally give the signal to the rest of the team. You will really have to be accurate in here since you should not make a fool out of yourself. You are also not allowed to endanger the life of another person.

Work efficiently with the rest of your team. If you have some problems within the group, then solve that before you go out there. Keep in mind that you are required to have the back of one another no matter what happens. If not, then that can only lead to the unexpected fatality of one of your group members.

See to it that your town will be drug free as you retire. Put in your mind that this has been your galaxy from the very beginning. If you will not finish it, then you will only be huge failure to yourself and to the people around you.

Overall, you just have to do the best that you can. Keep in mind that the safety of your town relies on you. If you would be such a lazy bum, then you do not deserve to be in your position at all. That is the deal.




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Friday, 26 June 2015

Value Of Brochure Printing That Is Eco Friendly

By Grace Soto


In a business industry it is the marketing that makes a business to grow and get known by the public. Marketing has to be done in the right way for the business to gain popularity. One these methods used is the brochure. This helps the environmentalists in achieving their goals in an easy way. The values of brochure printing that is eco friendly are as follows.

Brochure printings are applied by businesses in marketing. The ecological pleasant materials used in making them are the most preferred. They are cheap and convenient for any business use. This technique is a digital one. Its cost is lower then the others which are expensive. People always for the things that make them save some cash. This why in is commerce people go for this kind of printing.

The pamphlets can be made using different designs. Designs always communicate the creativeness of the companies. The creative designs make the pamphlets to be attractive. They become catchy making people to give them some attention. These applications are found only by the utilization of ecological friendly materials.

The utilization of this creates awareness to the society on saving the environment. When making the pamphlets one can indicate that it is reusable. This is performed by including an icon on the pamphlet. This is to make it known to the community that the material is environmental friendly. This gives the commerce a lot of credit by being mindful of the surroundings.

The quality of the booklet printing must be high. For a company to be taken seriously it has to make booklets which are of high quality. The other methods cannot be compared to this one. The quality makes the booklets to be durable. This is because the materials are made of substances that are permanent than the others.

Eco friendly materials are applied in brochure printing because of the advantages they have on the environment. They help environmentalists in achieving their goals of safe guarding the environment. This makes people to view them seriously. It improves on their productivity due to their digitalized techniques which are on trend. This gives the society a good impression that the people are not ignorant on the issues which occur in these recent times.

The Internet has made human beings to be knowledgeable since everything can be found there. There are people who do not have the idea of making these pamphlets. They hire for services to be done to them at some fee. Many businesses have come up to help people with this. They create sites which people can get their information from. This people have grown today and have made the market wide with good opportunities.

There is much significance that makes people love using the ecological pleasant materials. They make people to prefer using them than any other materials. Adopting this method has improved the productivity of the businesses. The society gets to know these businesses and they get to expand and develop into being successful.




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