1 Day Customer Loyalty Secrets: Turn One-Time Buyers Into Lifelong Customers (Ways to Delight, Incentivize and Exceed the Expectations of your Customers) 
Course Description Getting a new customer is important. But what happens after they make one purchase? Do things stop there… Or do they come back to make another purchase, and continue doing that again and again? Truth is: the most profitable businesses that thrive for decades all have one thing in common â€" loyal lifelong customers who continue to come back and make purchases. This workshop gives the exact nuts and bolts of having customers become your loyal repeat buyers for life. Course Outline - How to go beyond 'customer satisfaction' and start nurturing 'customer loyalty' in anyone who does business with you
- How to get customers to not just buy the first time, but continue buying the second time… and the third
- 6 factors that determine whether a customer will buy from you again or not
- "Customer Loyalty Boosting Strategies�:- Secrets of making your buyers stay with you for life
- Ways to delight, incentivize and exceed the expectations of your customers
- How to 'reignite' previous customers who have stopped buying any of your other products or services and encourage them to start making purchases again
- Transform customers into passionate supporters of your products or services… and have them spread the good word about your company to everyone
Learning Outcomes - Understand why 'customer satisfaction' is common, while 'customer loyalty' is a different art and science altogether
- Discover why people continue being a customer of a business and keep coming back to make more purchases (and avoid the mistakes that cause customers to jump ship and give their business to your competitors)
- Learn how to nurture your customer base and have them stick to you as their only choice
- Know the type of incentives and programs that turn customers into enthusiastic fans of your company
Who Should Attend? This workshop is highly recommended and catered towards - Business owners, Senior Managers
- Sales Teams, Team Leaders & Supervisors
- Entrepreneurs
- Marketing & P.R Executives
- Customer Relationship & Service staff
Testimonials? "Very practical well run course. Well done on the great teaching, Tylus!."
- Yong Kim (AXA Advisor) "When I listen to Tylus, I receive many 'moments of brilliance' every few minutes. It is the very satisfying feeling of knowing I had learnt some really useful things. I like Tylus's practical approach and encourage anyone to indulge in what he knows."
- James Lee (Business Developer) "Good and effective course. It goes straight into the point of what is needed."
- Ng Zheng Yang (The National University of Singapore Society (NUSS)) "Well worth the time and money, can see the whole course has a lot of heart poured into it. Good value and I rarely say that."
- Choon Hock (Sales Consultant, Formor Asia Pacific) "Tylus has plenty of experience to share with us. Very insightful and enriching. Keep it up."
- Lester Mak (Marketing coordinator, Absolute Kinetics Consultancy Pte Ltd) About the Trainer Tylus has advised and helped sharpened the marketing and sales campaigns/materials for companies spanning over 30 different industries.
He has guided companies' sales teams, SMEs and major corporations in uncovering hidden opportunities and breakthrough ideas, that result in significant increase of their bottom line, business revenues and profitability. An obsessed marketing enthusiast, Tylus spent over 15 years learning, real-life testing and applying just about every marketing method and idea known to man.These vast experiences had in turn helped to uncover what truly and repeatedly works in sales & marketing. Tylus is also an entrepreneur and founder of various businesses. He oversees the people and management of his businesses by actively applying productivity and work-optimizing strategies to generate growth and profitability.From that experience, as well as joint-venturing/connecting with a diverse variety of people from different industries,he has identified patterns that can limit or plateau professional and personal growth, as well as patterns that can substantially maximize one's potential to bring in optimal personal success as well as professional success in one's career. A partial list of Tylus's clienteles include Singapore Armed Forces, People's Association, Rotaract Club of Singapore,SAFRA, Nanyang Polytechnic, Star Cruises,MCYS etc. He also conducts in-house training for corporations,hospitality and service industries,large and small organizations, associations and statutory boards. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment. | 
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