Psychology in Leadership - Shaping Excellent Leaders - adv

Friday, August 28th, 2015 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Workshop Objectives For Whom Testimonial About the Trainer Course Information Date: 28 Aug 2015 (Fri) Time: 9am to 5pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel Orchard Road Fee:  S$500 (NETT) |    S$200 (After PIC Cash) Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         1 day Psychology in Leadership - Shaping Excellent Leaders Introduction   To be a leader you do not have to be a psychologist, but it is essential to understand the fundamentals involved in what makes your staff tick . Understanding the fundamentals of your staff’s human needs, their fears, worries, concerns and motivations, can help you become less frustrated with your staff them when they are struggling with what you require of them. And it will help you tailor the strategies you use to more effectively lead them. In this workshop you will learn to understand not just your staff’s needs but also your own needs and motivations when it comes to leading and why you lead the way you do. This understanding and self awareness is essential when it comes to, if necessary, modifying your leadership style and approach so that you can get the most from your staff and in return their appreciation for the way you have led them.         Workshop Objectives   Understand human needs and motivations Understand the factors required in motivation Understand what staff need / are looking for from their leader Understand and identify leadership behaviours and qualities that compliment staff needs. Understand Self - your own needs and motivations - why you currently lead the way you do Identify and apply relevant modifications to your personal leadership style Learn and apply fundamental communication skills that enhance motivation and empowerment . As a result of practicing the skills in this workshop, you will also gain the added benefit of : - developing patience and resilience when leading your staff - becoming more confident in yourself as a leadership - your staff becoming more confident and loyal towards you as a leader - developing closer relationships in your personal life - enhancing your own personal success factor in your work and life   For Whom   Business Directors Managers Head of Department Coaches Team Builders Facilitators Executives and Officers "A leader is one who influences a specific group of people to move in a God-given direction."   Testimonial   “Very efficient instructor. Explained well the points in material. Good balance between discussion and explanation of materialsâ€� People's Association 'Rodney gave us a lot of confidence & motivation to continue our role as a leaderâ€� Wartsila Singapore 'Instructor is able to interest the class. Lessons structured are well organised.â€� Sony Singapore   About the Trainer     Rodney Woulfe is a Performance Coach and Counsellor who brings over ten years of experience in the designing and facilitation of programs in Personal development. Rodney conducts workshops on Leadership Development, Counseling and Coaching skills in the areas of Performance Enhancement, Preventing Job Burn Out, Dealing with Traumatic events. For all levels of staff Rodney conducts workshops on Developing Emotional Intelligence, Self Motivation, Stress Management and Life Balance. Besides conducting workshops, Rodney provides personal one - to - one counseling for employees on performance enhancement, depression and burnout, post - traumatic stress disorder and relationship issues. He also provides Personal Coaching to Managers and Leaders to help them identify more effective strategies for counseling, coaching and leading their staff. Some of Rodney's clients have included Nokia ( Asia Pacific ) , National University of Singapore, Singapore Immigration, Singapore Prisons, Singapore Police Force, Singapore Civil Defense Force, GIC Real Estate, Cargill, Great Eastern Life Assurance, CISCO Systems , BRAC Bank ( Bangladesh ), The GreenAsia Group, Jones Lang, Roper ( South East Asia), Goodrich Aeroframes, Mendaki, Imaginings, Asian Women's Welfare Association Centre for Caregivers, Social Service Training Institute, Rodney has an MBA ( in Training and Development ), and a Masters degree in Counselling. He is certified in the practice of Reality Therapy, Emotional Intelligence Development, Behavioural Consulting and in the use of the DISC and Enneagram profiling systems. He is also an Advanced EFT practitioner in energy psychology.

Copyright 2007 - 2014 CBS. All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you.

What Motivates Gen X & Y to Deliver their POTENTIAL BEST in the Team - 1 Day Workshop on Supervising & Motivating Gen X & Y Staff

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Course Information Date: 5 Aug 2015 (Wed) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD 450 (NETT) S$180 (After PIC Grant) ** Enjoy savings for group registrations of 3 pax or more. Email us for more details *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Supervising & Motivating Gen X & Y Staff (What Motivates Gen X & Y to Deliver their POTENTIAL BEST in the Team?) Introduction What are the work values, strengths and weaknesses of our Gen X & Y Staff? How do we lead, communicate and manage them correctly? What motivates Gen X & Y to deliver their potential best in the team? Find out the answers to these questions and more in this 1-day workshop titled: "Supervising & Motivating Gen X & Y Staff". In this workshop, Ken Wong – 4G Leadership Coach would present the learners with a better knowledge of Gen X & Y staff – their upbringing, work values, contributions, strengths and weaknesses. He would also share on how to manage un-cooperative Gen X and how to engage Gen "Why?" – the vocal and questioning Gen Y. Tapping on relevant books, research materials, personal interviews, case studies, role plays and storytelling, Ken would highlight proven strategies and best practices on how to lead, communicate, manage and motivate Gen X & Y successfully at the workplace. Key Benefits Better Understanding Gen X & Y @ Work Draw Key Takeaways & Insights from Book: "Managing the Generation Mix: From Urgency to Opportunity" by Carolyn A. Martin, PHD and Bruce Tulgan Discuss on Case Studies: Managing uncooperative Gen X Engaging Gen "Why?" Learn how to lead, communicate & manage Gen X & Y Read Harvard Business Review: Managing Generation Y Draw Key Takeaways & Insights from Book: "The Enlightened ProActive Manager – Getting the Best out of Yourself and Your Team" by Ken Wong Conduct Interviews: How to communicate with Gen X & Y? Conduct Role Plays: How to lead Gen X & Y with the right approaches? Share Best Practices for leading Gen X & Y – Private & Public Sector Examples Learn how to motivate Gen X & Y Better Understanding of why staff are not motivated at work? Sharing Best Practices on Motivation – "Hardware" + "Software" Deliver Different Motivational Factors to: Gen X Gen Y Learn how to be a positive & motivational leader? Put Knowledge & Skills learnt into Workplace Application Workshop Outline Understanding Generations X & Y Staff @ Work Understanding Gen X & Y Generational Stereotypes Upbringing, Work Values & Contributions Similarities and Differences Strengths and Weaknesses Key Takeaways & Insights from Book: "Managing the Generation Mix: From Urgency to Opportunity" by Carolyn A. Martin, PHD and Bruce Tulgan Case Studies: Managing uncooperative Gen X Engaging Gen "Why?" – the vocal & questioning Gen Y Leading, Communicating & Managing Gen X & Y Harvard Business Review: Managing Generation Y Key Takeaways & Insights from Book: "The Enlightened ProActive Manager – Getting the Best out of Yourself and Your Team" by Ken Wong Interviews: How to communicate with Gen X & Y? Role Plays: How to lead Gen X & Y with the right approaches? Best Practices for leading Gen X & Y – Private & Public Sector Examples Motivating Gen X & Y Understanding why staff are not motivated at work? Best Practices on Motivation – "Hardware" + "Software" Delivering Different Motivational Factors to: Gen X Gen Y How to be a positive & motivational leader? Testimonials "The entire training was well facilitated. The course contents were well-structured and conducted in a well-paced manner. Ken's ability to capture his participants' attention through his effective usage of visual aids, engaging case studies and discussions is highly commendable. It was very interactive and participatory for all the participants. Combined with Ken's broad experience and in depth knowledge on various subjects, the training resulted in an interesting and energizing session for all" - Recruitment & Training Manager, JT International Tobacco Services (Singapore) Pte Ltd "Participants from SPC found the Emergenetics Profiling survey tool useful to gain self-awareness. They also gave compliments to Ken for being an experienced trainer who was able to provide relevant examples and was engaging and approachable in the various learning stages" - Human Resources, Singapore Petroleum Company Limited "I have a better understanding of my profile so as to work and connect with all levels of staff. Ken is knowledgeable and full of drive. He is able to share great examples and stories with the class. Cool! I would definitely recommend this program to my colleagues and peers" - Ang Mo Kio Police Division, Singapore Police Force Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Who Should Attend: Directors & Deputy Directors Department Heads Vice Presidents & Assistant Vice Presidents Middle Managers, Managers & Supervisors Division I & II Officers Other Professionals who are keen to acquire the finer skills in leading, communicating, managing and motivating GEN X & Y Staff. 360 Degrees Trainer Profile Ken Wong is the 4G Leadership Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012- 2013. He is a Key Member on the SCOOP™ Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

©2015 360 Degrees Training, All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you.

Get robust toolkit to manage challenging and difficult employees - Build a high performance team - adv

Friday, August 14th 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Workshop Objectives For Whom Testimonials About the Trainer Course Information   Date:   14 Aug 2015 (Fri) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$500 (NETT) | S$200(After PIC Cash)   * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you     1 Day Workshop on Managing Challenging and Difficult Employees   Introduction   Managing people effectively requires an understanding of an individual's external and internal drivers as well as broad communication skills. Clarity on employees' drivers leads to effective incentivizing and creates long-term traction. At the same time, developing communication strategies for dealing with challenging employees allows managers to monitor and measure engagement and productivity, and ensure individuals on the the team are productive and positioned to meet their targets. When dealing with challenging employees, managers require a more robust toolkit to help them align employees with their teammates, contribute effectively to the organization, and understand how their performance and attitude impacts their own careers as well as the effectiveness of those around them. In this workshop, you will learn effective techniques and acquire tools to deal with employees whose behaviour and/or attitude negatively impact team performance.     Workshop Objectives   The extent of the leaders and employees responsibilities in ensuring performance standards are met. Identify types of difficult employees Why employees become 'difficult'. Understand human motives 3 areas that contribute to performance gaps What the leader can do Understand the 5 Stage Coaching process Understand the 5 elements of motivation and how these are incorporated into the 5 Stage Coaching process for dealing with difficult employee Learn and apply communications skills in the coaching process that engages the employee in empowerment and taking responsibility As a result of applying what you have learnt, you will gain the added benefit of: improving you confidence to lead and manage your staff improving the working relationships within your team being seen as a capable and effective leader being the leader who gave the opportunity for a difficult employee to avoid becoming a failure but instead to have a successful career.   For Whom   This workshop is designed for anyone who wants to manage people effectively and build high performing teams.   Testimonials   Rodney was clear with his presentation and was able to provide comfortable alternative solutions to manage difficult situations. - NUHS Rodney has provided alternatives to handle employees in different work context. Through effective communication tactics and K.S.A approach, employees faces can be understood and furthermore improve on their performance. - NUHS Excellent Speaker. Able to make me pay attention - Sea Consortium Instructor has wealth of experience dealing with people in the workplace. She showed many interesting anecdotes from which we can learn from" - Natsteel   About the Trainer     Rodney Woulfe is a Performance Coach and Counsellor who brings over ten years of experience in the designing and facilitation of programs in Personal development. Rodney conducts workshops on Leadership Development, Counseling and Coaching skills in the areas of Performance Enhancement, Preventing Job Burn Out, Dealing with Traumatic events. For all levels of staff Rodney conducts workshops on Developing Emotional Intelligence, Self Motivation, Stress Management and Life Balance. Besides conducting workshops, Rodney provides personal one - to - one counseling for employees on performance enhancement, depression and burnout, post - traumatic stress disorder and relationship issues. He also provides Personal Coaching to Managers and Leaders to help them identify more effective strategies for counseling, coaching and leading their staff. Some of Rodney's clients have included Nokia ( Asia Pacific ) , National University of Singapore, Singapore Immigration, Singapore Prisons, Singapore Police Force, Singapore Civil Defense Force, GIC Real Estate, Cargill, Great Eastern Life Assurance, CISCO Systems , BRAC Bank ( Bangladesh ), The GreenAsia Group, Jones Lang, Roper ( South East Asia), Goodrich Aeroframes, Mendaki, Imaginings, Asian Women's Welfare Association Centre for Caregivers, Social Service Training Institute, Rodney has an MBA ( in Training and Development ), and a Masters degree in Counselling. He is certified in the practice of Reality Therapy, Emotional Intelligence Development, Behavioural Consulting and in the use of the DISC and Enneagram profiling systems. He is also an Advanced EFT practitioner in energy psychology.

Copyright 2007 - 2015 CBS. All Rights Reserved We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.

Great Tips For Building A Smart Email Marketing Plan

By Miller Alexander

Emails are one of the best ways to communicate with others. They are quicker than postal mail, more efficient, serve many purposes, and completely free to send. Did you know that emails can even be used for marketing? With the simple click of a mouse, an email can be used as a marketing tool. In the following article, you will learn how to use emails for that specific purpose.

Be sure of all the colors you use in your email are neutral. If colors are too bland, the customer may not want to read the article. On the other hand, if the colors are too bright, it could frustrate the reader. Try to stick with neutral colors, like black, gray, and white.

Provide subscribers with a way out. Place an "unsubscribe" link in your emails or on your website to allow them to remove themselves from your list. You should also set up your list to cull itself by removing subscribers after a particular number of messages prompt no response or action from the recipient. This prevents your emails from becoming annoying to disinterested subscribers and preserves your image.

If you have images or graphics, put them on the left side of the email message. Make sure that your call to action element is always on this side. Research has documented that this location produces almost double the number of clicks to your product, service or website than placing these elements anywhere else does.

If you buy a list of emails to send to, check and make sure it is up to date. Sometimes lists for sail might match your target demographics but be woefully out of date. The number of addresses now defunct can be as high as 25% of the overall list.

Be prepared to respond to emails if your email marketing is done properly. If you take too long to respond, you may miss a bunch of opportunities. If you provide good content that is free, be prepared to get responses to it from your recipients. You must be prepared and available as much as you can.

In addition to using email marketing, incorporate SMS marketing into your campaign. Have customers sign up for an SMS option and send them text messages when on the go. When these two methods are used together, you have a better chance of getting more customers to sign up for your product.

Use tools to measure the success of your email marketing campaign. You should learn all you can about how many times your emails are read, if your subject lines are being read, which articles you write are being read, etc. Using information like this can help with the future success of your campaign since you will know what works and what does not.

An email marketing campaign needs a design and testing phase, just like anything else. Plan on putting in time making sure that your messages get past all techniques used for fighting spam, from content filters to image blocking and java-script suppression. You can send out a million messages blindly and not ever know if they are even seen.

Write your email marketing campaign content for human beings, not software. If the text is authentically intended for human reading, you do not need to worry about spam filters eating your messages alive. Do not get cute or overly creative with your vocabulary in an attempt to avoid spam filtration.

In conclusion, emails are a great communication tool. There are many advantages to using emails, such as speed, efficiency, and cost. In addition to a communication tool, emails can me used as a marketing tool as well. All you have to do is remember the information from above and you can use emails for marketing.

About the Author:

As you can see, there are many ways to improve the content and quality of your marketing emails. By utilizing the best copywriting guide and hints contained in this article, you can improve your business. You can begin implementing them in your next campaign. You will be pleased with the results these tips help you create.

Learning how to Manage the Different Types of Difficult Customers SUCCESSFULLY - 1 Day Workshop on Handling Difficult Customers

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Course Information Date: 4 Aug 2015 (Tue) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD 450 (NETT) S$180 (After PIC Grant) ** Enjoy savings for group registrations of 3 pax or more. Email us for more details *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Handling Difficult Customers (Powered with Emergenetics®) (Learning how to Manage the Different Types of Difficult Customers SUCCESSFULLY) Introduction What exactly do our customers want from us? Why do some of our customers behave in a difficult manner? How should we handle them professionally? Find out the answers to these questions and more in this 1-day workshop titled: "Handling Difficult Customers (Powered with Emergenetics®)". In this workshop, Ken Wong – 4G Leadership Coach and a former Service Quality Consultant would present the learners with a better knowledge of Customers Today and why some customers can turn difficult at times. He would also share on the different types of difficult customers and how to manage oneself in the face-to-face interactions. Tapping on relevant books, research materials, personal interviews, case studies, role plays and storytelling, Ken would highlight the proven strategies on how to defuse anger, calm them down and manage the different types of difficult customers successfully. Being a Certified Emergenetics® Associate cum Facilitator, Ken would share on how Emergenetics® can be used to understand Customers better through their thinking preferences. Key Benefits Understand the Customers of Today Better Understanding of 4G Customers – their Needs, Wants & Buying Patterns Better Understanding of Customers through Emergenetics® The Analytical Customer The Structural Customer The Social Customer The Conceptual Customer Draw Knowledge & Insights from Book: "The Starbucks Experience: 5 Principles for Turning Ordinary to Extraordinary" by Joseph Michelli Watch Video: Ron Kaufman, Customer Service Guru sharing on Service Culture Better Understanding of Difficult Customers & How to manage Self Understand the Psychology & Behavior of Difficult Customers Discuss on Case Studies: Escalations of Difficult Service Situations Conduct Interviews: Self Control to manage Difficult Customers Learn how to manage Difficult Customers Read Forbes Article: 3 Tips to Deal With Difficult Customers Learn how to defuse anger and calm customers down Draw Knowledge & Insights from Book: "Dealing with Difficult People: How to deal with nasty customers, demanding bosses and uncooperative colleagues" by Roberta Cava Conduct Roles Plays: Managing Angry, Hostile & Abusive Customers Managing Impatient Customers Managing Customers who wants to see Management Managing Threats from Customers Put Knowledge & Skills learnt into Workplace Application Workshop Outline Understanding the Customers of Today Understanding 4G Customers – their Needs, Wants & Buying Patterns Baby Boomers GEN X GEN Y & Z Understanding Customers through Emergenetics® – 4 Thinking Preferences The Analytical Customer The Structural Customer The Social Customer The Conceptual Customer Knowledge & Insights from Book: "The Starbucks Experience: 5 Principles for Turning Ordinary to Extraordinary" by Joseph Michelli Video: Ron Kaufman, Customer Service Guru sharing on Service Culture Understanding Difficult Customers & Managing Self The Psychology & Behavior of Difficult Customers Why do Customers become difficult? What are the Different Types of Difficult Customers? What kind of Behavior do they exhibit? Case Studies: Escalations of Difficult Service Situations Interviews: Self Control to manage Difficult Customers Acquiring the Right Service Mindset EQ Skills to handle Difficult Customers Collaborative & Empathetic Communication Managing Difficult Customers Forbes Article: 3 Tips to Deal With Difficult Customers How to defuse anger and calm customers down Myths & Realities of Anger The Anger Process Useful Techniques and Practical Tips Knowledge & Insights from Book: "Dealing with Difficult People: How to deal with nasty customers, demanding bosses and uncooperative colleagues" by Roberta Cava Roles Plays: Managing Angry, Hostile & Abusive Customers Managing Impatient Customers Managing Customers who wants to see Management Managing Threats from Customers Testimonials "The entire training was well facilitated. The course contents were well-structured and conducted in a well-paced manner. Ken's ability to capture his participants' attention through his effective usage of visual aids, engaging case studies and discussions is highly commendable. It was very interactive and participatory for all the participants. Combined with Ken's broad experience and in depth knowledge on various subjects, the training resulted in an interesting and energizing session for all" - Recruitment & Training Manager, JT International Tobacco Services (Singapore) Pte Ltd "Participants from SPC found the Emergenetics Profiling survey tool useful to gain self-awareness. They also gave compliments to Ken for being an experienced trainer who was able to provide relevant examples and was engaging and approachable in the various learning stages" - Human Resources, Singapore Petroleum Company Limited "I have a better understanding of my profile so as to work and connect with all levels of staff. Ken is knowledgeable and full of drive. He is able to share great examples and stories with the class. Cool! I would definitely recommend this program to my colleagues and peers" - Ang Mo Kio Police Division, Singapore Police Force Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Real Life Case Studies Research Materials Q & A Sessions Key Takeaways & Insights from Relevant Books One-to-One Interviews & Group Interviews Story Telling & Sharing Sessions Role Plays, Games & Energizers Who Should Attend: Service Frontlines and Support Staff Other Professionals who are keen to acquire the finer skills in handling difficult customers. 360 Degrees Trainer Profile Ken Wong is the 4G Leadership Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012- 2013. He is a Key Member on the SCOOP™ Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

©2015 360 Degrees Training, All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you.