Workplace Counselling Workshop - Improve emotional health of employees - Supporting staff through difficulties (adv) - 1 day

Friday, January 16th 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Workshop Objectives For Whom Testimonials About the Trainer Course Information   Date:   16th Jan 2015 (Fri) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$500 (NETT) | S$200(After PIC Cash)   * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you     The Essential Counsellor - Supporting Staff through Difficulties( 1 day workshop )   Introduction   Sometimes a deterioration in the performance of a staff goes beyond just them not knowing what or how to do their jobs. They could be experiencing difficulties of a more personal nature that might be affecting their motivation and attitude. These underlying issues can be addressed through the counseling process. Staff feel supported and comforted when they know that there is someone, either their leaders or those who take on the counseling role, who is willing to listen to them and understand their problems and challenges. In addition to the important feeling of being supported and understood, staff are left feeling empowered through the counseling process. They begin to realize that there are aspects of the situation that they are in that they can influence and therefore help themselves. This Essential Counseling Skills workshop is design to help managers, supervisors and team leaders, or those who take on the counseling role, to give this support without taking away the responsibility of the staff for their own performance and at the same time look after the emotional health of their team or those under their care.   Workshop Objectives   Participants will be able to : Understand the intent and characteristics of counseling  Understand the characteristic required of the counselor  Understand the 5 phases of the counseling process and the objectives  of each phase.  Understand the 5 factors required in motivation and how these fit  into the counseling process  Develop the Essential Counseling skills of: Developing Rapport Problem Identification Engaging Intrinsic motivation Generating Personalized Solutions 'Practicalizing' the solution implementation  Apply the Essential Counseling Skills through case study discussions and role plays As a result of applying the skills learnt in this workshop, participants will gain the added benefit of : being seen as someone who can be turned to, depended upon and trusted with sensitive issues. being able to improve the emotional health of others improving the overall work climate developing a deeper understanding and empathy for others developing a deeper understand and empathy for themselves   For Whom   For managers, supervisors, team leaders, and those who need to take on the counseling function.   Testimonials   From this course it clears up my misconception regarding counseling in terms of the outcome that shouldn't come from me. I realized my role of counseling people. Thank you for the valuable sharing. - ICA The course contents were clear and precise. The instructor was able to keep the class highly motivated and engaged. - SPF The course is very informative and was very well delivered by the lecturer. - SPF   About the Trainer     Rodney Woulfe is a Performance Coach and Counsellor who brings over ten years of experience in the designing and facilitation of programs in Personal development. Rodney conducts workshops on Leadership Development, Counseling and Coaching skills in the areas of Performance Enhancement, Preventing Job Burn Out, Dealing with Traumatic events. For all levels of staff Rodney conducts workshops on Developing Emotional Intelligence, Self Motivation, Stress Management and Life Balance. Besides conducting workshops, Rodney provides personal one - to - one counseling for employees on performance enhancement, depression and burnout, post - traumatic stress disorder and relationship issues. He also provides Personal Coaching to Managers and Leaders to help them identify more effective strategies for counseling, coaching and leading their staff. Some of Rodney's clients have included Nokia ( Asia Pacific ) , National University of Singapore, Singapore Immigration, Singapore Prisons, Singapore Police Force, Singapore Civil Defense Force, GIC Real Estate, Cargill, Great Eastern Life Assurance, CISCO Systems , BRAC Bank ( Bangladesh ), The GreenAsia Group, Jones Lang, Roper ( South East Asia), Goodrich Aeroframes, Mendaki, Imaginings, Asian Women's Welfare Association Centre for Caregivers, Social Service Training Institute, Rodney has an MBA ( in Training and Development ), and a Masters degree in Counselling. He is certified in the practice of Reality Therapy, Emotional Intelligence Development, Behavioural Consulting and in the use of the DISC and Enneagram profiling systems. He is also an Advanced EFT practitioner in energy psychology.

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Mastering People-Supervision Skills - Supervising others (adv) - 1 day

Monday, February, 2nd 2015 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Course Outline Course Outcome Who should participate? About the Trainer Course Information   Date:   2 Feb 2015 (Mon) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$500 (NETT) | S$200 (After PIC Cash) * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you     1 Day Mastering People-Supervision Skills - Supervising others   Introduction   Supervising and managing others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help Managers and Supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. When an employee's talents are not channelled correctly, their behaviour can seriously compromise the success of an organization.   Course Outline   Strategic planning / managing/supervising Relationship Skills Meta-Communication Skills Managing Conflict Leadership Goal-oriented/Problem Solving Modelling Behaviours Team Bonding Motivational   Course Outcome   Define requirements for particular tasks Set expectations for your staff Set SMART goals for yourself Help your staff set SMART goals Assign work and delegate appropriately with meta-communication skill Provide effective, appropriate feedback to your staff Manage your time more efficiently Help your team resolve conflicts Understand how to manage effectively in particular situations Understand what a new manager/supervisor needs to do to get started on the right path       Who should participate?   A must attend for supervisors, emerging managers, managers, senior managers and directors.   About the Trainer   LEONARDO TALPO MSocSc (Counselling) NLP Master Practitioner     Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences. In the corporate environment he is an expert in the area of 'Communication-Relationships at Work' & 'Emotional Competence'. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development. By combining  his knowledge in Psychology, Counselling  and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today's challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo's passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing. Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism Leonardo has trained people from: NUS - National University of Singapore; The Esplanade; RC Hotels Pte Ltd; SMU - Singapore Management University; EMA (Energy-Market-Authority) Singapore; Nanyang Polytechnic; Quintiles East Asia Pte Ltd; Sanofi-Aventis Singapore Pte Ltd; Singapore Prison Service; Seagate Technology International; Apple Computer Singapore; Bovis Lend Lease Asia; National Heritage Board; Republic Polytechnic; McGraw-Hill Education (Asia); Singapore Technologies Kinetics Ltd; DSO National Laboratories; Keppel FELS Ltd; Visentic Solutions Pte Ltd; Caterpillar Asia; Cosmos Chemical (S) Co Pte Ltd – Singapore; JTC Corporation Singapore; Mitsui & Co. (Asia Pacific) Pte Ltd; DHL In-House Consulting; OUB Bank; NTUC; Philips; Reuters Singapore; Rider Levett Bucknall – Singapore; Siemens Medical Instruments; Philip Morris Singapore Pte Ltd; SMRT Taxi; SIM - Singapore Institute of Management; Singapore Customs; DMG Singapore; DBS Bank; Total Oil Asia Pacific Pte Ltd; Zuellig Pharma Singapore; Lantiq Asia Pacific Pte Ltd.; SingTel - Singapore

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The Basics Of Sustainable Digital Printing

By Stacey Burt

In the recent past people have become aware of the impacts of environmental degradation. As such there have been measures and attempts to develop products for this purpose. Among them is sustainable digital printing. This started only as a fad but has been growing in strength and influence that promoters and publishers have taken a serious approach to it.

Digital Printing refers to transferring a document on a computer or other storage device to a printing substrate by means of a device that accepts text and graphic output. This recent process was developed to replace the earlier lithographic process which depended heavily on printing plates, rubber blankets and repulsive oils, usually found in offset printing.

The advent of environmental consciousness among the general public has caused producers and print companies to feel the need to adopt to their needs. This has brought rise to the new trend of products dubbed as going green. Printing has advanced to green printing with new materials and new forms of printers such as the laser jet and ink jet types.

There are certain steps and measures that people have learnt and adopted in they strive to progress into this particular printing and publishing. Key among them is the use of recyclable, renewable and biodegradable materials. These include vegetable based inks, recyclable paper produced under fair and safe working conditions among many more.

Another undertaking by people who support the digital migration of printing patterns and methods is the new trend of designing, making and using less paper. This is determined in terms of the size and weight of the paper. Designers have discovered that trimming a small portion of the paper in the average book would save up to 1000 sheets.

Package design has also evolved and is now moving towards Eco friendliness and sustainability. They have adopted new printing and packaging designs that are both functional in multiple ways and reusable. This form of packaging can be re-purposed for other uses such as creating chairs, pet houses, and light bulb holders among other uses.

A noted shift in the print and production is the introduction and popular uptake of modular design. This concept was borrowed from modular building from engineering and architectural circles. This trend involves creating custom solutions with prefabricated or standardized materials. Such materials are easily recyclable, easy to update and repair.

Fonts have also been a decision factor in this printing circles. Product designers are being seen to have a shift towards font faces that are not only elegant but easy on the eye in terms of reading. The font type should also be regarded as ink efficient for it to be acceptable to use especially in packaging and promotional material.

Digital printing is a relatively new concept. However it has taken pace and is turning heads as it is continuously and being progressively adopted by individuals and companies alike. This simple concept which started only as a trend by environmentally conscious people has developed from a simple fad to a concept relied on by marketers to brand their products as Green.

About the Author:

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1 Day Workshop on EVERY CALL IS AWESOME! – PROFESSIONAL TELEPHONE SKILLS

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Course Information Date: 13 January 2015 (Tue) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD480 (NETT) S$192 (After PIC Grant) ** Enjoy savings for group registrations of 3 pax or more. Email us for more details *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on EVERY CALL IS AWESOME! – PROFESSIONAL TELEPHONE SKILLS Key Benefits By the end of this 1-day workshop, learners would be able to: Understand the importance of delivering Great Customer Service Be aware of the organization's telephone service standards Acquire the relevant skills and etiquette to provide professional customer service over the telephone, in accordance with the organization's service standards Workshop Outline Understanding Organization's Telephone Service Standards Learning & Following the Telephone Service Standards Behaviors & Indicators Correct Procedures to receive, transfer, put on hold & end call Correct Procedures to handle "No Wrong Doors" calls and Feedback (including complaints) Overcoming the Common Mistakes in handling Telephone Calls Applying Great Telephone Etiquette & Manners Great Moments of Truths – Interactions with Our Customers Service with your Heart – Being Passionate about Service Customer-focused Communication & Listening Skills Using Service Language Using Right Tone, Pace & Pitch to converse Active Listening Presenting a Positive & Professional Image over the Phone Professional Telephone Etiquette & Manners Handling Stressful & Difficult Service Situations EQ and Customer Service – Being Calm & Showing Empathy to Customers Scenario Planning for Difficult Service Situations Saying NO tactfully Handling Requests to talk to Top Management Handling Complaints Role Plays on Managing Difficult Customers over the Phone Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Who Should Attend: Receptionists Support Staff and everyone who have to answer phone calls professionally. 360 Degrees Trainer Profile Ken Wong is the 4G Leadership Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012- 2013. He is a Key Member on the SCOOP™ Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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The Power of Storytelling to Create Engaging Written and Verbal Communication (adv) - 2 day Practical Workshop

Mon & Tue, Jan, 26th & 27th, 2015 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue The Problem Potential Solution Purpose Benefits Program Outline For whom Testimonials. About the Trainer Course Information   Date:   26th & 27th Jan 2015 (Mon & Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$850 (NETT) | S$340 (After PIC Cash)   Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         The Power of Storytelling to create engaging written and verbal communication (2 day) - Equip with powerful storytelling techniques to engage audience effectively   The Problem   YouTube, iTunes, candy crush and several smart apps are increasingly taking a heavy toll on today's professionals. These apps distract, dilute and undermine organizational communication. As result, we are living increasingly in an attention-deficit economy. It is becoming a very costly crisis! Some suffer from information overload, others from information distress. Fewer people are fully engaged. Attention spans are dwindling away. You can't tell if your message will be well received or not. This is tragedy for managers and leaders who must get across critical organisational messages. We need a solution!   Potential Solution   A well-told story is one of the most effective ways to engage an audience. It could be an anecdote, a metaphor or a figure of speech that captures someone's imagination. Stories are very effective in conveying meaning and reducing complexity because they are capable of capturing our undivided emotional attention. Marketers and politicians leverage the power of story telling to persuade us everyday. What if organisations can attempt to use this well-proven tool of social communication better? What if you can use it to better inform, influence and inspire? This could radically redefine your career and how you empower with your team.   Purpose   Empower executives with a deeper appreciation of the process and tools required in crafting and telling audience-centered stories that win hearts and minds of audiences.   Benefits   Increase the penetration and flow of information Build stronger bonds of trust and mutual respect Efficiency and greater productivity of managers Increase your goodwill and likability factor Gain greater recognition as a proficient communicator       Program Outline   Part 1: Identification and Selection of Audience-Centered Stories The science of story: Why stories engage better? The process of sourcing, selecting and storing How to create a personal or organisational story bank Understanding your audience: age, income, backgrounds, context Empathy considerations: special occasions, timing, context 3 types of stories for effective audience-engagement Other topical considerations: time, tone, taste Part II: Design Elements of a Dynamic Audience-Centered Story The hero's journey and how to pull in your audience Crafting messages to generate goodwill and likability Literary tools for deepening your engagement an Adding humour to enhance internal communication The DNA of audience's desires, needs and aspiration d connection Embedding elements of suspense, curiosity and surprise in your stories Adding human touch to serious content Part III: Elements of Platform Delivery Platform-specific elements of delivery Critical differences: spoken and written delivery Tools that enhance audience-centered delivery Managing stage, stage freight and stage dynamics Part IV: What is Your Hero's Journey? From Idea to Audience engagement lessons from top non-fiction writers Audience engagement lessons from top business speakers Story Clinic - crafting and delivering your signature story P/S - Special Bonus! Hacking the Brain How to combine the science and art of story to penetrate the mind and win the hearts of your audience?   For whom   Leaders, department heads, government officials, sales and marketing professionals and business owners.   Testimonials.   "Awesome Workshop - Great insights and presentation" Senior Analyst, Align SMA Pte Ltd "Engaging course" Manager, Republic Poly "Gideon was a very pleasant and effective trainer" Calvary Baptist Church "The course has provided another tool for me to use to engage the audience" Principal, Ministry of Education "Very interactive session ! Brought back many interesting stories to share, plus the tools as well" -Organization Learning, Starhub Ltd "Practical tools & stories shared by Trainer" -Manager, Ngee Ann Polytechnic   About the Trainer     Gideon F. For-mukwai is an award-winning speaker, trainer and facilitator with over 10 years of local and international experience from Asia, Europe, Middle East, Africa and North America. In 2004, he founded XtraMile Solutions in Singapore. Since then, he has trained over 16,100 executives from organisations such as Oracle, US Social Security Administration Department, Dell, DBS Bank, People's Association, National University of Singapore, Siemens, Gillette, Singapore Armed Forces, (SAF) and Great Eastern Life. He has also provided guest-lectures at Morrison University in Nevada, USA. In the last three years, he has presented story-telling workshops for leaders from the U.S. Social Security Administration, Singapore Indian Chamber of Commerce, U.S. Department of Veterans Administration, Rotary Club of Singapore, Washoe County Public Libraries in Nevada and several international professional organisations. In 2009, he was the Champion of the Inter-University Speech Competition at the University of Nevada, Reno. In 2005, he represented Singapore in District 80 International Speech Contest in Indonesia and emerged 1st Runner up from 5 South East Asia countries. In both cases and several other major contests, he credits story telling as the decisive factor that enabled him to out speak his competition. Gideon is a graduate from the Master's in Journalism programme at the Reynolds School of Journalism, University of Nevada, Reno.

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Still Missing Amidst Reports Of Malaysia Airlines Plane Found

By Stacey Burt

March of this year, we have heard what could be considered as the most mysterious disappearance in the history of Malaysian airlines. One of its planes, MH370 which was carrying 239 passengers on it suddenly went missing on its trip to Beijing Capital International Airport. The weather was fine and the condition of the plane was said to be at best.

The alarm was raised when the plane suddenly lost its contact to the base. The personnel tried to contact the pilot but are not able to get through. The search for it then commenced. The Malaysian government started out searching around the route of the aircraft, hoping to see any signs of it. Any possibilities are open. And while there are some who claim that Malaysia airlines plane found, the authorities are clear on saying that such information is not true, adding that they are still searching for it. When no progress was made even after weeks of searching by different groups around the world, theories start to arise.

The aircraft was shot. This has something to do with the theory about Taiwans and US doing some sort of joint military training along the South China sea. They are said to be using live fires on their training on ground, seas and air. One participant might have shot it down accidentally.

Second is the theory of hijacking. With the historical bombing that happened in the World Trade center, it is easy to accuse this even as another form of hijacking. It was said that hijackers may have taken control of the vehicle and have been holding them to use them during the commemoration of the nine eleven bombing.

Third is about MH370 hiding behind a plane. At that time, another aircraft, the Singaporean Airlines flight 68 is flying through the India and Afghan airspace. Experts say that one reason why the missing aircraft was not detected is because it hid behind the other one. Therefore, the one that the radar will recognize is only that of the Singaporean vehicle. They say this is possible but the two has to be 3,300 feet of each other.

Fourth is the alien abduction. There are some who immediately ward off the idea. But netizens has been quick on riding the theories considering the negative outcome that the biggest search operation has done. Jordy the Snowman in twitter says that the only explanation for this is aliens.

Island landing. And then there is the hopeful but controversial theory that states how it might have landed on an island named Diego Garcia. This is owned by a British and is said to be have been housing a big military base of the United States. People around the world quick pick this up resulting to US issuing a statement how impossible this is considering that the aircraft was nowhere near the island.

A secret weapon is at work. Apart from politics and extraterrestrial theories comes a more advanced, scientific theory that opens the possibility of a secret weapon being the one responsible for the disappearance. When no one seem to be able to explain what happened, something made of superior technology like a weapon must have been involved.

These, of course, are all theories. Investigations are still going on. We may never know what really happened to MH370. What we can do is to pray for the passengers and their families, that may they find closure in this tragic and mysterious event.

About the Author:

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