The 8 Habits of Quality People - Managing Personal Productivity

If you cannot read this properly, please go to this site:http://3pointe.com.sg/the-8-habits-of-quality-people-13-14-aug-14/ 13-14 Aug 2014- NEW Course Information Date: 13 – 14 Aug 2014 Time: 9am – 5.30pm Venue: Rendezvous Grand Hotel Fees: S$800 (normal) (S$320 Nett after PIC grant – Cash Payout Option) S$720 (Early Bird / 2 to go) (S288 Nett after PIC Grant – Cash Payout Option) Early Bird Date:  25th July 2014 Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Ms Chor Hoong Click Here For The Registration Form   The 8 Habits of Quality People – Managing Personal Productivity [13 - 14 Aug'14] Quality organisations are made up of Quality systems and Quality people The zillions of dollars that businesses pour into quality skills and systems training, will go down the drain, until and unless employees have the correct quality orientations and mindsets. Because it is so intangible, there is a great tendency to underestimate the need for this crucial SOFT, intangible aspect of people development, and the effort required to nurture people with such mindsets.  It is with the objective of helping industry fulfill this critical objective that the book titled: The 8 Habits of Quality People was written. Employers, let The 8 Habits of Quality People, help you nurture Quality people, by imbuing Quality mindsets and cultivating Quality habits in your employees; by motivating them to become more organised, more positive, more passionate, more customer-oriented and hence more productive workers. Because we know that people must cultivate the correct mindsets and habits if they are to operate effectively as Quality ambassadors in their work place.  The attitudes they bring to work and the way they deal with customers are guided by these mindsets and habits. WHO SHOULD ATTEND Officers, Executives, Managers or Senior Leaders looking for structured way to increase their personal performance effectively. WORKSHOP OBJECTIVES: This workshop serves to reinforce conceptual understanding of the content of The 8 Habits of Quality People with hands-on and experiential learning; Participants will be put through the following learning process and experience : Practise the technique of Objective Segmentation to improve the chances of success in the pursuit of major objectives Apply some of the “Get organised” tools, to improve personal efficiency Learn new disciplines for more effective problem-solving Experience, first hand, how out-of-the-box thinking will help solve some current, chronic problems Recognise the power of the Benchmarking Mindset in spurring one on to greater heights … Cultivate a prevention mindset Understand the role that PASSION plays in the pursuit of happiness and success Master a new paradigm for Excellence in Human Relations:  The Customer Mindset WORKSHOP OUTLINE  1.    Visioneering  Nurturing visions Visioneering:  A skill? An art? Or in-born? Purpose & Motivation Option Selection Matrix Objective Segmentation :  A technique for breaking down complex tasks into   executable/manageable components Staying in Focus 2.    Obliterating Inefficiencies  5 simple ways to get organized 3.    Quest for Excellence  Problem-solving Disciplines The Benchmarking Mindset Leveraging on the Environment 4.    Thinking out-of-the-box  Daring to be different Leading the Pack 5.   The Prevention Mindset  The Essence of Quality (Remember – Quality is “FREE”?) 6.    Excellence in Human Relations  The Customer Mindset Criticality of an Internal Customer culture 7.    Romancing Life  Living healthily The science of happiness 8.    Positive Mindgineering  Passion Makes the Difference !  METHODOLOGY The trainer will use a variety of instruction techniques such as: Concept Sharing by Trainer Experiential exercises & Group Work Self-discovery ABOUT THE TRAINER   Chor Hoong holds a degree in Electrical & Electronics Engineering (Honors) and an MBA (majoring in Marketing), both from the National University of Singapore, She brings with her … -     More than 11 years of Quality Management expertise from Singapore’s first SQA (Singapore Quality Award) winner, Texas Instruments Singapore (TIS) -     years of invaluable Customer Relationship Management experience, in her capacities, first as Q&R Engineering Manager and then, as Total Quality Manager of TI Singapore … As the central focal point for all of TI Singapore’s key accounts WORLDWIDE (US, Europe, Japan and Asia Pacific), Chor Hoong was responsible for coordinating customer visits/audits, working with customers on quality issues, problems and complaints as well as proactively visiting regional customers regularly to promote the Singapore operation’s Quality branding. Chor Hoong is very well versed in the SQA and Biz Excellence frameworks, being US-trained in the Malcolm Baldrige National Quality Award criteria, around which our own is designed. Through her work with the Service industry, she has demonstrated beyond a shadow of a doubt that Quality is a universal discipline.  Her clients in the Service sector include Ascendas, Sunway Bhd, Shell (HR), HP Sales, Mount Elizabeth and East Shore Hospitals, SAP Asia, Monsanto Far East, EGS (a Shell subsidiary), SPRING, CAAS, PSA, HDB, MINDEF, NATAS, Samsung … Chor Hoong has consulted and trained in two languages, English and Mandarin, in the following countries outside of Singapore: Malaysia, Brunei, Thailand, Indonesia, Hong Kong, Taiwan, China, Australia and as far away as the USA. Chor Hoong is a bilingual author, having published 3 books.  The 8 Habits of Quality People (not related to Steven Covey’s The 7 Habits of Highly Effective People, in any way whatsoever), is the crystallization of three decades of extensive and intensive industrial and consulting experience.  This book is forwarded by the distinguished Dr Ahmad Magad, ex-Member of Parliament. From her book, it is crystal clear what Chor Hoong stands for – a Customer First mindset, thinking out-of-the-box, a tenacious pursuit of “impossibilities”, stronger, more impassioned corporate leadership and a burning passion for excellence!  Her other two publications are 8 Romances and 网球场上的恋情. CH is ACTA (Adv Cert in Trng & Assessment)-certified and a PMC (Practising Management Consultant).  LEARNING MATERIALS Every participant will receive Handbook including notes, exercises and case studies Certificate of Completion PARTICIPANT FEE Standard: S$800 Nett (S$320 Nett after PIC grant – Cash Payout Option) Early Bird: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) Form must reach us by 25th July 2014 Group of 2 or more: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: sales@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694 This email is an advertisement. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements – please click here Thank you.