Business Process Re-Engineering

If you cannot read this properly, please go to this site: http://3pointe.com.sg/ . 20 - 21 Aug 2014- NEW Course Information Date: 20 – 21 Aug 2014 Time: 9am – 5.00pm Venue: Rendezvous Grand Hotel Fees: S$800 (normal) (S$320 Nett after PIC grant – Cash Payout Option) S$720 (Early Bird / 2 to go) (S288 Nett after PIC Grant – Cash Payout Option) Early Bird Date:  8th August 2014 Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Ms Chor Hoong Click Here For The Registration Form   Business Process Re-Engineering [20 - 21Aug'14] What it takes to remain competitive in today’s turbulent, Ferociously-competitive, customer-driven business environment … The RADICAL redesign of business processes for DRAMATIC improvement ! Business Process Re-Engineering is a comprehensive, powerful methodology which re-designs a business process from a clean-slate, based on customer requirements.  In a nut-shell, it involves: 1.      Mapping the CURRENT process 2.      Comprehensively UNDERSTANDING customer REQUIREMENTS 3.      Reviewing current measurements & performance 4.      Setting stretch goals 5.      RE-designing the process 6.      Designing new measurements 7.      Implementing the new process 8.      Evaluating, optimising and iterating 9.      Taking measurements of the new process 10.   Institutionalising the new process Its back-to-basics, customer-focused approach guarantees optimal results which impact all KEY strategic business KPIs – productivity, cost, error rates, quality, customer satisfaction, cycle-time and the like  -  concurrently in a mutually reinforcing manner. The Manufacturing industry has Six-Sigma and Lean Production … All that the service industry needs is Reengineering  -  a sharp WEAPON that cuts through ALL KPIs  -  quality, cost, cycle time, customer satisfaction, productivity  -  in one fell swoop ! The hierarchically and functionally-organised structure of today’s business organisation, with its highly specialised, task-oriented work force … may have served us well for the past two centuries … BUT, is clearly and certainly lacking the agility and flexibility to adapt to the challenges presented by today’s business environment  – rapid explosive changes, relentless competitive pressures and increasingly diverse and difficult customer demands! The time has come … the conventional business organisation URGENTLY needs a radical make-over to stay in the forefront of Productivity!  It needs to be Reengineered! Your business processes are now unkempt, unkept, untidy bushes. Wouldn’t you like them to look like bonsais instead ?                              WHO SHOULD ATTEND Like all Quality initiatives, Business Process Re-Engineering must be driven TOP-down. Managers or Senior Managers or Senior Leaders (CEOs, COOs  or other functional Senior Management) looking for structured way to make changes to their Business processes in any aspect or simply to assess the relevancy of the current business processes in place. This program is best run Just-in-time, with business processes to be re-engineered and their responsible cross-functional teams pre-identified  and sponsored for this workshop. WORKSHOP OBJECTIVES: At the end of this course, participants will: be sensitised to the critical need to re-engineer the way work is done in today’s work-place be re-orientated from the current task-orientation to a PROCESS-orientation be familiar with the characteristics of  re-engineered processes have learned a structured approach to re-engineer processes for maximum productivity  know how to go about making  BPR a way of life in an organisation WORKSHOP OUTLINE  Day 1 Intro to Reengineering The Process-orientation paradigm Reengineering & Biz Excellence A structured approach to Reengineering Reengineering Steps 1 – 3 Understanding the current process Process flow charting Understanding customer requirements Distilling the “Voice of the Customer” Reengineering Steps 4 – 6 Thinking out of the box Characteristics of Reengineered processes Characteristics of Reengineered organisations The role of IT in Reengineering Day 2 Slaying sacred cows; uncovering & shattering assumptions Success stories Reengineering Steps 5 – 8 KPIs & Reengineering KPIs   -   What and Why ? -   KPIs, Performance standards & targets -   Principles in KPI design -   Characteristics of good KPIs Reengineering Steps 9 – 12 Processes requiring Reengineering Organising for Reengineering Reengineering team composition Critical success factors Leadership & change/resistance management  What Reengineering is; what it isn’t   METHODOLOGY The trainer will use a variety of instruction techniques such as: Group Discussion Brainstorming Syndicate exercises on real-life processes ABOUT THE TRAINER Chor Hoong graduated from the National University of Singapore, first, in Electrical & Electronics Engineering (Honors) and then later in 1987, with an MBA, majoring in Marketing.  Upon graduation, she joined the fast-paced U.S. semiconductor MNC Texas Instruments S’pore (TIS) -  the first company to win the Singapore Quality Award (SQA)   -    where she was toreceive intensive and extensive training in Quality Management, both locally as well as overseas. Rising rapidly up the managerial ranks, she held several key Management positions, both in Operations as well in Quality.  She was the Total Quality Culture (TQC) Manager when she left in 1990, to set up  her own consultancy company. Since then, she has devoted all her time to assist industry in their quest for Quality supremacy through the application of industrial Statistics, the discipline of Quality methodologies as well as the inculcation of Quality mindsets. Her U.S. training in the Malcolm Baldrige National Quality Award criteria and therefore also in the Singapore Quality Award criteria, positions her well to assist companies in their quest for this most coveted and prestigious Award! Hence, for 2 decades, Chor Hoong has helped many big MNCs attain quantum leaps in quality improvement and cost reduction … she can proudly count II-VI Sgp, HP, Agilent Technologies, Apple, Compaq, Matsushita, NEC, Philips, SONY, Sumitomo Bakelite, STMicroelectronics, STATS, Hitachi Nippon Steel, SSMC, Nippon Paint, Amtek Engineering, Murata Electronics, Becton Dickinson and AlliedSignal Aerospace amongst her customers … Amongst the various Quality methodologies, one of Chor Hoong’s highly-demanded specialties is Business Process Reengineering, a discipline she has closely followed since its inception during the late 80’s at Texas Instruments, … when Business Process Management was first developed by IBM … through its transformation into Reengineering by American gurus M. Hammer and J. Champy.  Chor Hoong can proudly count Ascendas, Shell, HP Sales, Apple Computer, Mount Elizabeth and East Shore Hospitals, HDB, PSA, MUIS, ACRA, ABN Amro Bank, NTUC Income and Canon S’pore, as well as Malaysia’s Bank Simpanan Nasional, Labuan Financial Services, Cellcom and Northport, amongst her Reengineering clients.  LEARNING MATERIALS Every participant will receive Handbook including notes, exercises and case studies Certificate of Completion PARTICIPANT FEE Standard: S$800 Nett (S$320 Nett after PIC grant – Cash Payout Option) Early Bird: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) Form must reach us by 8th Aug 2014 Group of 2 or more: S$720 (S$288 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: sales@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694 This email is an advertisement. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements – please click here Thank you.