1 Day Workshop on The Manager as a ProActive Performance: Appraiser & Coach

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Course Information Date: 9 June 2014 (Mon) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: S$500 (NETT) (S$200 after PIC grant)* *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on The Manager as a ProActive Performance: Appraiser & Coach Key Benefits In today's business environment, an effective manager is one who is able to achieve both great work results and happier, motivated employees. He needs to maintain a good balance between task-orientation and people-orientation at the workplace. Conduct fair and constructive performance appraisal discussions is one of the best ways to boost individual and team performance. Setting shared key performance indicators (kpi) and using them consistently throughout the assessment period is fair for both managers (appraisers) and employees (appraisees). The manager should measure the performance of the employees against the stated kpi and avoid making any last minute changes. During the discussions, the manager could also share constructive feedback with their employees, especially on how to deliver better performance in the future. Upon completion of the workshop, learners will be able to: Have a better understanding of traditional reward systems and a performance-based reward system Write S.M.A.R.T Key Performance Indicators (KPI) Master the knowledge & skills to conduct performance appraisals effectively Overcome rater bias during performance appraisals Handle challenging performance appraisal situations professionally Master and apply the coaching process quickly Handle challenging coachees during coaching professionally Who Should Attend: Head of Departments, Managers, Experienced supervisors and Other executives who need to do performance appraisal or coaching on their staff Workshop Outline Performance Management Insights into Traditional Reward Systems Seniority-based promotion Popularity-based promotion Building a Performance-Based Reward System Performance Management Cycle â€" A Quick Refresher Planning performance Monitoring performance Appraising performance Coaching performance Performance Appraisal (PA) Discussion Identifying Common Mistakes committed during PA Developing SMART KPIs The Roles of Appraiser & Appraisees Conducting Performance Appraisals Effectively Fair Objective Consistent Overcoming Rater Bias “Haloâ€� effect Recency effect Central tendency error Leniency / strictness error Acknowledging and Praising Great Work Performance Correcting Poor Performance Constructively Closing PA Discussion Positively Handling challenging appraisal issues and appraisees Handling Disagreement over Performance Scoring Managing Challenging Appraisees The Coach and the Coaching Process The Makings of an Effective and “Instantâ€� Coach Using John Whitmore’s GROW Coaching Model Goals Reality Options What’s next? The 7-Step Coaching Process Step 1: Problem identification Step 2: Employee response Step 3: State expectations Step 4: Get agreement Step 5: Improvement plan Step 6: Secure commitment Step 7: Monitor and follow-up Managing Challenging Coachees My Personal & Team Action Plans Individual action plans â€" 3 action items to do within the next 21 days Team action plans â€" 3 action items to do within the next 21 days Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Brief Profile of Ken Wong Ken Wong is the 4G Leadership & Service Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book “The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Teamâ€� and the Elected Secretary of APSS, 2012â€"2013. He is a Key Member on the SCOOPTM Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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