Apply EQ at the Workplace - 1 Day Workshop on EQ and Communication Skills for Workplace Success (Powered with Emergenetics®)

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Course Information Date: 25 June 2014 (Wed) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: S$500 (NETT) (S$200 after PIC grant)* *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on EQ and Communication Skills for Workplace Success (Powered with Emergenetics®) Key Benefits This 1 Day workshop equips Managers, Supervisors, Team Leaders, Frontline and Support Staff with the mindset, knowledge and skills on EQ and Communication Skills to apply at the Workplace. Upon completion of the workshop, learners will be able to: Understand EQ Better Know Negative & Positive Emotions and how to manage them Be Aware of the Relationship between Emotional and Physical Health Apply EQ at the Workplace Have a Better Understanding of Self & Team through Emergenetics® – A USA Brain-based Psychometric Profiling Tool on Thinking & Behavior Apply Emergenetics® to manage Colleagues Better Communicate More Effectively across Generations with Positive Emotions Work Collaboratively with Colleagues for Best Team Results Communicate to defuse Tension and Heated Moments Communicate to resolve Conflicts and Difficult Situations Who Should Attend: Managers, Supervisors, Team Leaders, Frontline and Support Staff Workshop Outline Understanding Emotional Intelligence (EQ) IQ and EQ – What exactly are they? Why is EQ important for Individuals and Teams? The 5 Competencies of EQ – Social + Personal Competencies Intuition & Empathy Social Skills Self Awareness Self Regulation Self Expectations & Motivation Measuring Your EQ at Work – Individual Assessments Applying EQ Effectively for Greater Work Success Recognizing and Managing Negative Emotions Sadness Worry Fear Anger Madness Spreading Positive Emotions at the Workplace Love Joy & Happiness Hope Gratitude Amusement Emotional Health and Physical Health – Wisdom from Doctors & Patients Improving one's EQ at the Workplace Replace Negative Emotions with Positive Ones Stay Calm under Pressure Enhance One's Ability to read Facial Expressions and Body Language Applying the Emergenetics® Model for Better Team Communication Introducing the Emergenetics® Model Thinking Attributes Blue Preference = Analytical Thinking Green Preference = Structural Thinking Red Preference = Social Thinking Yellow Preference = Conceptual Thinking Behavioral Attributes Expressiveness (Quiet <– – – – – – – – –>Gregarious) Assertiveness (Peacekeeper <– – – – – – – – –>Telling) Flexibility (Defined Situations <– – – – – – – ––>Options) Analyzing Emergenetics® Profiles Applying Emergenetics® for Personal Growth & Team Development Applying Emergenetics® for Better Team Communication Communication Skills for Relationship Building & Difficult Situations Breaking Walls and Building Bridges Building Rapport and Relationship Being Interested to know colleagues personally Making Time for Small Talk Finding Commonalities and building Chemistry Communicating and Working across Generations of Staff Positively Baby Boomers GEN X GEN Y Communicating to defuse Tension and Heated Moments Communicating to resolve Conflicts and Difficult Situations EQ Upgrading – My Personal Action Plan Applying what I have learnt over 21 days to become a Top EQ Professional Training Methodology The Workshop is packed with highly interactive, fun and enriching activities. It comprises: Short Lectures, Discussions & Presentations Case Studies Q & A Sessions Story Telling & Sharing Sessions Role Plays, Games & Energizers Brief Profile of Ken Wong Ken Wong is the 4G Leadership & Service Coach of ProActive Training & Education, a Regional Training & Management Consultancy, based in Singapore. He was the Only Certified Emergenetics® Associate cum Facilitator named as one of the 10 Influential Professional Speakers in Singapore right now by Singapore Business Review on 04 Apr 2013. He is highly sought after as he is multi-lingual & delivers events in English, Mandarin & Cantonese in China, Hong Kong, Malaysia, Thailand and Indonesia He blends International Profiling tools like AEM-Cube® (Change Leadership) and Emergenetics® (Thinking & Behavioural Preferences) into his Leadership and Service workshops and seminars with the Asian perspectives. Adopting his unique approach in training and speaking for MNCs, SMEs and Government agencies, Ken has impacted thousands of his learners – Middle Managers, Supervisors, Baby Boomers, GEN X & Y and even inmates – and greatly enhanced their personal effectiveness and team performance. Ken's vast experience and expertise is recognized and asserted as a Contributing Author to "88 Essential Secrets for Achieving Greater Success at Work" and being one of the 49 professional members in Asia Professional Speakers – Singapore (APSS). He has been in the media for over 25 times for the past 12 months. Ken is the Author of his upcoming book "The Enlightened ProActive Manager: Getting the Best out of Yourself and Your Team" and the Elected Secretary of APSS, 2012–2013. He is a Key Member on the SCOOPTM Committee, Emergenetics® Asia Office, a member of Global Speakers Federation (GSF) and a former member of Storytelling Association (Singapore). Ken holds an MSc in Training and Performance Management from the University of Leicester, UK and a Bachelor of Business Administration (Passed with Merit) from the National University of Singapore (NUS). He is a Certified AEM-Cube® and Certified Emergenetics® Associate. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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Introducing the Yellowbox AED Package

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Critical Thinking For Leadership Success - For Managers & Supervisors

 

If you cannot read this properly, please go to this site: http://3pointe.com.sg/critical-thinking-leadership-success-managers-supervisors-16-july14/. 16 July 2014 - NEW Course Information Date: 16 July 2014 Time: 9am – 5.30pm Venue: Rendezvous Grand Hotel Fees: S$500 (normal) (S$200 Nett after PIC grant – Cash Payout Option) S$430 (Early Bird / 2 to go) (S$172 Nett after PIC Grant – Cash Payout Option) Early Bird Date: 16 June 2014 Note: Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.  Terms and Conditions apply. For more information, please check out IRAS website here Trainer: Mr Nathan Click Here For The Registration Form   Critical Thinking For Leadership Success – For Managers & Supervisors [16 July'14] “Think critically!” is a common exhortation Managers & Supervisors are challenged with. Given the fast pace of change, the quality of our thoughts are vital in addressing complex challenges that change brings about. Consciously thinking about how we think will enable us to improve our thinking process in rationally solving complex problems and making strategic decisions. A leader or manager who thinks critically will: Raise vital questions and problems, formulating them clearly and precisely Gather and assesses relevant information and interpret it effectively Come to well-reasoned conclusions and solutions, testing them against relevant criteria and standards Think open minded within alternative thoughts, recognizing and assessing, as need be, their assumptions, implications, and practical consequences Communicate effectively with others in figuring out solutions to complex problems  This 1-day Critical Thinking workshop will equip participants with skills for applying critical thinking that will enhance individual and organisational performance, so as to achieve leadership success.   TARGET AUDIENCE Managers and Supervisors, especially those who are new to the appointment. SPECIFIC LEARNING OBJECTIVES Upon successful completion of the course, participants will be able to: Articulate the practical concept of Critical Thinking Explain the need for Critical Thinking in the Organisation Link Critical Thinking to specific Roles & Responsibilities Identify the impact of bias on Critical Thinking State the 8 key components of Thinking State Paul & Elder’s International Standards for Thinking Describe the 3-Fuction TFW Model of Human Mind Describe the characteristics of Critical Thinkers State the main barriers to Critical Thinking Explain reflective questioning techniques for Critical Thinking Describe how to apply Brookfield’s 5-Phase Critical Thinking Framework WORKSHOP OUTLINE Critical Thinking – Underpinning Concepts Human Mind – The Bedrock of Thoughts Critical Thinking Characteristics Critical Thinking – Application Tools & Techniques Preparatory Actions for Applying Critical Thinking TRAINING METHODOLOGY Group Discussions Experiential Activities Experience Sharing Real-life Workplace Case Studies Learning Journal Lectures LEARNING MATERIALS Every participant will receive Learner’s kit including notes, and case studies. Certificate of Completion TRAINER PROFILE Mr. Nathan has 30 years’ experience in the fields of Leadership, Management, Negotiation, Marketing, Coaching, Mentoring, Strategy Formulation, Manufacturing, Customer Service, and Business Development. In his various roles as Head of Marketing for Asia Pacific & Europe, and Regional Planning Manager for Asia Pacific, he has travelled widely and conducted business with people of different culture. For the past 10 years, he has trained people of different nationalities from Multi National Companies, Government Bodies and Service & Retail Sectors. These include organisations like Apple, Symantac, Oerlikon, ST Engineering, Murata Electronics, Panasonic, Sanmina, BW Shipping, Lloyd’s Register, Tanker Pacific, AVA, SAF, SPF, SPS, MAS, PUB, SSC, SATS, PSA, LTA, NUS, NYP, Jurong Health Services, Jurong Shipyard, Jet Airways, Fish & Co, NTUC Income, NTUC FairPrice, SingPost, HBO, National Library, BMW, MayBank, OCBC, State Bank of India, City Development Ltd, MSIG Insurance, Eurokars, AB Sciex, and Marina Bay Sands. Mr. Nathan’s training expertise includes Negotiation, Coaching, Leadership, Emotional Intelligence, Change Management, Art of Influencing, Service Excellence, Cross-cultural Communication, Presentation Skills, Creativity & Innovation, Critical Thinking, Managing Conflicts, Personal Effectiveness, Positive Mindset, Taking Initiative, and Experiential Team Building. He also conducts WDA’s nationally endorsed WSQ programmes. He strongly believes that training should not merely focus on upgrading skills, knowledge and competencies but also inculcate character-building and life-long application of the competencies acquired.  Hence, he weaves his wide practical work-experience and personal life-experiences into his training programs. PARTICIPANT FEE Standard: S$500 Nett (S$200 Nett after PIC grant – Cash Payout Option) Early Bird: S$430 (S$172 Nett after PIC Grant – Cash Payout Option) Form must reach us by 16 June 2014 Group of 2 or more: S$430 Nett (S$172 Nett after PIC Grant – Cash Payout Option) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more here Registration: Registration Form Please email the completed physical form to: enquiry@3pointe.com.sg or fax to: 6520 9851 For further queries, please contact us at: Email: sales@3pointe.com.sg    Or call Michael:  9669 6694   This email is an advertisement. 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Reply to complaint letters - 1 Day Workshop on Replying to Difficult Customers' Email Complaints Tactfully

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Course Information Date: 27 Jun 2014 (Fri) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: S$500 (NETT) (S$200 after PIC grant)* *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 1 Day Workshop on Replying to Difficult Customers' Email Complaints Tactfully Workshop Description Business writing in a work context can be very different from the writing exercises taught in schools. When adults in the working world write office documents, they naturally draw on what they learnt in school as well as on precedent office correspondence. But much of the precedent writing tends to contain commercial and stilted language. And what was learnt in school is often contrary if not irrelevant to good business style. This Replying to Difficult Customers' Email Complaints Tactfully Workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, and to understand that good writing is, and should not be difficult. The course is structured such that participants will learn to adopt an appropriate style, tone and format of writing, express their points coherently, and to consistently produce sharp, focused and concise replies. They will also pick up skills to avoid common writing errors and to write convincingly to sell appease their customers. Workshop Objectives Upon completion of this workshop, participants will be able to: Plan and organise their replies. Express ideas to suit the audience and purpose. Use specific tools as guidelines for writing. Identify and avoid the common errors in writing. Apply the principles in writing business correspondence. Reply to complaint letters. Use the right tone and style in writing. Understand email essentials and etiquette. Workshop Outline Basic Elements in Business Writing Fundamentals of good business writing-old fashioned language VS modern day business writing. Concise writing techniques. Approaches to writing-active and passive voice; direct, indirect and persuasive approaches. Understanding and using tone effectively in writing. Customising Written Work and Communication Styles Writing to suit different customer profiles. Basic DISC profiling tool to help understand communication basics. Writing Tips and Techniques Techniques for responding to difficult letters. Handling the letter of complaint. Useful phrases and terms. Sentence construction style and structure. Paragraphing styles and rules. Essentials of Emails Characteristics of emails When to email and when not to Ways to improve your email readability Guidelines for better structured emails Observing proper Email etiquette. Workshop Methodology Lecturing Group Discussion/Brainstorming Case Studies Self-Analysis/Critique Session Learning from a Partner Interactive Exercises 360 Degrees Trainer Caroline has more than 17 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication. During her numerous corporate exposure with local and foreign participants, Caroline has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills. Caroline's wide ranging expertise in the field of communication and management is just one half of the equation as her focus lies in the other where corporate education must always serve the business need and that any development intervention is an investment that must deliver a return. In this respect, Caroline uses a combination of tailored activities and has mastered the art of utilising pedagogical methods with minds! Her pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one's communication and personal development skills.

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