How Brochure Printing That Is Eco Friendly Can Be Made

By Andrew Williams

Brochures actually considered not pollutant to the environment in any way whatsoever are absolutely impressive and give the owner a lot of care, as well as the atmosphere also. It is definitely the most sustainable option, and comes at a notable advantage to not only ones businesses, but also their publicity and reputation. For one to come up with brochures seen as utterly safe and clean with regards to the environment, some tips must be stringently considered. Some of the tips in making brochure printing that is eco friendly, are outlined below.

The most decisive method normally used in the making of these brochures, is trying to most possibly save on the amount of paper that is used. This is definitely the simplest way of achieving the intended results. If the available tri-fold brochures satisfy the required service or demand, then there is absolutely no need of incorporating more paper. This would be unnecessary. Additionally, designed options and ideas can be thought out and adjusted, to come up with proper mechanisms especially those maximizing on the available space, fully.

still in the same thought, it is also imperative for all users to make sure they remain with only the substantial and essential content. Unwanted elements can be done away with, so only environmentally clean brochures can be produced. Experimentations can be undertaken, in order to separate wanted content from the unwanted. Once such activity is done, mark-up exercises can be used, in an effort to squeeze out only the best, most balanced and perfect versions. Only the version that has the intended content, as well as has all the requirements needed, should be used.

It is also of paramount necessity to prefer recycled paper to regular paper. Many people are oblivious of the reality that recycled paper can march regular paper, since it is similarly attractive as well as practical. Recycled paper, more interestingly, is more authentic and bright, and has a distinct texture. These put it at an advantage of producing more enhanced brochures.

Another alternative one use in making brochures that are not pollutants to the environment is using vegetable inks. Vegetable-related inks are increasingly becoming great substitutes for those chemical based inks commonly used in commercial printers. These inks are usually very simple to recycle, and there are no limitations if one opts for color printing or also monochrome.

Another factor worth deep consideration is the printer service expected to be utilized or used. It is not guaranteed probably for all the printers will perfectly produce your intended products, and therefore there is great need of contemplate those that are environmentally certified.

Detailed research should also be done before making conclusive commitments, on the printer services that are available, in ones particular residence. Otherwise, online services may alternatively be used, to complete the intended task.

Though there has been a lot of hearsay and myths that green brochures are not as effective and of quality standards, these are invalid and misleading propaganda. Green is the perfect and definitely the most progressive way to go.

About the Author:

For fast and affordable brochure printing that is eco friendly, don't look further than our premier services. Log on to the following website at http://www.rollingpress.com and request for more info today!

Drafting and Vetting Landlord and Tenancy Agreements - A Practical Guide on landlords and tenants rights and obligations and practical solutions to commonly arising pitfalls and disputes - adv

Supported by: HDB Building Research Institute         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Course Objectives Course Outline Who Should Attend About the Trainer Course Information   Date:   23 Feb 2016 (Tue) Time:   9am to 5pm Venue:   HDB Centre of Building Research (CBR) 10 Woodlands Ave 8, Singapore 738973 Click here for the location map Fee :   S$300 (NETT) | S$120 (After PIC Cash)   * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       Drafting and Vetting Landlord and Tenancy Agreements   A Practical Guide on landlords and tenants rights and obligations and practical solutions to commonly arising pitfalls and disputes   Landlord and Tenant law - What you should know? How to Avoid Costly Mistakes in Landlord & Tenancy Agreements The law of landlord and tenancy is always changing and evolving. Despite having a tenancy agreement, there are always disputes arising between the parties. During this one day course, participants will be taught the various skills on how tenancy agreement will be secured and including other techniques how to draft and vet a landlord and tenancy agreement. The one day course will consist of practical discussion, case studies, and negotiations exercises to better illustrate to participants on how tenancy disputes can be reduced or settled.   Course Objectives:   Learn the various skills to secure landlord-tenancy agreement Learn the techniques on how to draft and vet a landlord-tenancy agreement     Course Outline   Understanding the Different Types of Leases The different types of Leases & Tenancy Agreements The key issues in Leases & Tenancy Agreements Understanding the regulatory requirements Lease of commercial properties Lease of residential properties to foreigners Identifying the Landlord's and Tenant's Obligations and Rights Looking at the different conditions and covenants Looking at the rights and duties of Landlord Looking at the rights and duties of Tenant Key Issues Arising from Leases & Tenancy Agreements Common problems in Leases & Tenancy Agreements from the Landlord's perspective: Non-payment of rent Premature termination of the Lease Breach of Tenant's covenants Holding over and others Common problems in Leases & Tenancy Agreements from the Tenant's perspective: Unwarranted deduction from security deposit Landlord's failure to rectify or repair defects Delay in signing new lease Failure to provide peace and quiet enjoyment by the Landlord Handling and Resolving Termination of Leases and Tenancy Agreements Termination of Leases & Tenancy Agreements by: Effluxion of time Notice to quit by either party Surrender of the term by the Tenant Merger of reversionary interest With the Lease & Tenancy Agreement Frustration Repudiation Acceptance Recovering possession of the leased premises Recovering arrears of rentals Waiver of Tenant's breaches by the Landlord Relief against forfeiture Managing Risk of Disputes Handling issues between Landlord and Tenant Resolve breaches and avoid litigation issues Discussing the problems, negotiate and aim for an amenable solution Review terms and conditions of the Lease & Tenancy Agreement Last resort of commencing litigation and the key issues and pitfalls   Who Should Attend:   Contracts Managers, Managers and Executives involved in the leasing of properties, Project Engineers, Managing Directors, Group Financial Controllers, Company Directors, Sales Directors, Business Managers, Financial Controllers, Landlords and tenants, Administrators, Credit Executives, Finance and Operation Executives, Maintenance Managers, Accounts Supervisors, Property Developers   About the Trainer   Mr David Shanmugam holds a Bachelor of Law degree from the University of London and Master of Business Administration degree from Victoria University. He has many years of legal experience in the private sector and is presently working in a law firm. David is also an Advocate & Solicitor of the Supreme Court of Singapore. Over the years, he has conducted legal training for the corporate sector on various practical legal issues facing the corporate field and lectured for many training institutions on Business and Company Law. His forte is in the field of corporate and commercial drafting of contracts, including company matters. David has also conducted legal training programmes for the Singapore Association Institute of Chartered Secretaries and Administrators.

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Tips For Finding A Digital Printing That Is Eco Friendly

By Patrick Perry

As a corporation, people and community, we are all passionate about leaving the world in a better position than we found it, and we are convinced we feel the same way. Ecologically aware printer combines sustainability with the paper products. Below are helpful ideas while selecting a digital printing that is eco friendly.

When one is reviewing the best digital material printer services, vital criteria is whether the site is easy to use, flexible, and what kind of creative alternatives do you have for the products which are affordable. Consider having your document Printed on both sides, as this would have fewer pages printed, meaning using less energy, which assists in the environmental conservation. Also look forward to printing more pages onto a single sheet of paper.

Digital machines are a kind of signage where a photo is printed straight on dissimilar types of media, such as banners; also labels can be produced with this method. Reducing paper use is more possible with electronic document sharing and storage. This assists in saving paper, thus going paperless helps your organization to spend less cash and create most of storage space.

By using traditional printer machine cleaners, inks and additives, we are all contributing to the constant pollution, which is emitted from printing premises. After finishing with documents, ensure that you recycle them instead of throwing them in the trash. Make use of scrap paper, as it involves practices that establish less harmful to the surroundings than customary printer practices.

Ink drying time is never a complexity, because the images are looming out of the press, ready for cutting, breakdown or any other bindery operations. Not mentioning most of these chemical and petroleum based solutions are detrimental to the health of those handling them. Please consider having a look at the daily and weekly sales materials for more information.

Even though a competent professional will be managing all machinery, easy and reliable interfaces for printer machine operators make it simple for any staff to manage the print and relate process for your packaging. By selecting more biodegradable versions, businesses can not only save cash, but also protect themselves, their staff and the environment. Speed the volume of printout as it is crucial if you are duplicating large numbers of files in black and white.

Make sure the print and apply Label you decide for your company is designed for high-volume applications. For the most of the part, the name brands are all better classes. Deciding what kind of printer, you want to purchase such as laser. Ensure the printer machine does have a memory card reader in it and the capability to print photos straight from your memory cards.

Ensuring you get the most for your funds as this has to be the major point you will be looking for when hiring a digital printer. Selecting an embroidery machine is significant not only from a technical viewpoint, but also as a substantial investment. Settle on your operating system and what printer manufacturers hold up to you in the service system.

About the Author:

For superlative quality and accurate color matching, consider digital printing that is eco friendly. To know more about this service, visit the following page at http://www.rollingpress.com.

Mastering People-Supervision Skills - Supervising others - - Setting People Up for Success - adv

Tuesday, February, 2nd 2016 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Course Outline Course Outcome Who should participate? Testimonials About the Trainer Course Information   Date:   2 Feb 2016 (Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$500 (NETT) | S$200 (After PIC Cash) * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you     1 Day Mastering People-Supervision Skills - Supervising others - Setting People Up for Success   Introduction   Build a Successful Team - Motivate, Empower and Lead People Managing people effectively requires an Supervising and managing others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help Managers and Supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. When an employee's talents are not channelled correctly, their behaviour can seriously compromise the success of an organization.   Course Outline   Strategic planning / managing/supervising Relationship Skills Meta-Communication Skills Managing Conflict Leadership Goal-oriented/Problem Solving Modelling Behaviours Team Bonding Motivational   Course Outcome   Define requirements for particular tasks Set expectations for your staff Set SMART goals for yourself Help your staff set SMART goals Assign work and delegate appropriately with meta-communication skill Provide effective, appropriate feedback to your staff Manage your time more efficiently Help your team resolve conflicts Understand how to manage effectively in particular situations Understand what a new manager/supervisor needs to do to get started on the right path       Who should participate?   A must attend for supervisors, emerging managers, managers, senior managers and directors.   Testimonials   "This course has given a renewed interest in improving my leadership skills and creating a positive work environment." - Manager, Keppel FELS Ltd "This course has added great value to me personally. I'm confident that I will be a great leader to my team. I will like to recommend this course to my fellow colleagues too!" - Senior Executive, Singapore Technologies Kinetics Ltd "The course was informative and relevant to my work." - Administrative Manager, Nanyang Polytechnic   About the Trainer   LEONARDO TALPO MSocSc (Counselling) NLP Master Practitioner     Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences. In the corporate environment he is an expert in the area of 'Communication-Relationships at Work' & 'Emotional Competence'. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development. By combining  his knowledge in Psychology, Counselling  and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today's challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo's passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing. Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism Leonardo has trained people from: NUS - National University of Singapore; The Esplanade; RC Hotels Pte Ltd; SMU - Singapore Management University; EMA (Energy-Market-Authority) Singapore; Nanyang Polytechnic; Quintiles East Asia Pte Ltd; Sanofi-Aventis Singapore Pte Ltd; Singapore Prison Service; Seagate Technology International; Apple Computer Singapore; Bovis Lend Lease Asia; National Heritage Board; Republic Polytechnic; McGraw-Hill Education (Asia); Singapore Technologies Kinetics Ltd; DSO National Laboratories; Keppel FELS Ltd; Visentic Solutions Pte Ltd; Caterpillar Asia; Cosmos Chemical (S) Co Pte Ltd – Singapore; JTC Corporation Singapore; Mitsui & Co. (Asia Pacific) Pte Ltd; DHL In-House Consulting; OUB Bank; NTUC; Philips; Reuters Singapore; Rider Levett Bucknall – Singapore; Siemens Medical Instruments; Philip Morris Singapore Pte Ltd; SMRT Taxi; SIM - Singapore Institute of Management; Singapore Customs; DMG Singapore; DBS Bank; Total Oil Asia Pacific Pte Ltd; Zuellig Pharma Singapore; Lantiq Asia Pacific Pte Ltd.; SingTel - Singapore

Copyright 2007-2016 CBS. All Rights Reserved We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.

Managing Problematic Discussions for a Positive Outcome - Turning problematic conversation into an effective dialogue - adv

Monday, February, 29th 2016 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Course Introduction Course Outline Course Outcome Who should participate? Methodology Testimonials About the Trainer Course Information   Date:   29 Feb 2016 (Mon) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$500 (NETT) | S$200 (After PIC Cash) * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you     Managing Problematic Discussions for a Positive Outcome Turning problematic conversation into an effective dialogue   Course Introduction   The workplace is a complicate place; it is impossible to live a life without discussion and confrontation. For various reasons very often, discussions and confrontation may turn to be very challenging and problematic. Confrontational discussions are normally the reason of many conflicts, which can influence your effectiveness and wellbeing. The way you communicate is the primary determinant of whether the person you are interacting with will listen and think about what you say, be indifferent to it, or fight against it. A lot of conflicts in the workplace can be eliminated through the use of specific language techniques that encourage working together rather than creating ugly confrontation. Some ways of communicating increase friction and anger; other ways motivate people to work with you and not against you. Often the people we label difficult or problematic, including ourselves, just don't know any better; we may not know how to act differently, or how to deal with a specific situation that is causing us discomfort. Problematic discussions can only be handled when we have a good knowledge of our emotional-ability, conversational-ability and relational-ability. In this workshop we aim to equip you with enough learning and practical tools which will help you to face problematic discussions and general conflicts with confidence and emotional balance. After the course, you will hopfully be able to contribute in a very effective way to healthier and fulfilling relationships, both at work and at home.   Objective   You can understand what is your responsibility in what is happening during a challenging discussion, and your healthy options. You can learn a new empowering, more effective way of communicating. You can master some new strategy in order to handle challenging discussions. You can learn how to prevent challenging discussion in the first place. You will discover why been assertive is not offensive, but actually respectful because an essential skill in order to contribute to a desired outcome. You can experience how to apply the learning with the help of cases study.     Outlines   Understand how you contribute to problematic discussions and what to do about it. Learn about your emotional-ability. Appreciate the 5 key assumptions about conflicts and master your mind. Identify the benefit of resolution. Learn the core strategies you need in order to handle Challenging Discussions. Understand why listening is the Most Challenging Skill to Master. Assimilate the main principles of defusing hostile conversation. Recognize the great difference between hostility Vs. assertiveness, and blame Vs. accountability. Acquire co-operative & mutual understanding communication. Apprehend the 3 steps involved in constructive-problematic-conversation-resolution.   Who Should Attend   Managers at any level Self-employed Sales, marketing and service personnel Employees at any level Directors Team Leaders Supervisors Teachers Projects co-ordinators Anyone who wish to learn about this specific topic   Methodology   Participants will experience the theory and the practice of what they will learn with the use of: Lecturing Group Discussion & Sharing Personalised Coaching Cases Study Training Manuals Video clips   Testimonials   Leonardo is sincere open and honest in his delivery. A truly enjoyable and inspirational workshop. - Manager, Resort World Singapore Love the interactions we had in the class. Leonardo's personal stories and experiences added much colour & richness to the class. - Director, National Institute of Education Interesting and Motivating Course! - Manager, MCC Land The course enables me to relate to my work environment and how to effectively manage my staff. -Manager, MCC Land Very good presentation and engagement by Leonardo Talpo. Great course ! - Lecturer, Republic Polytechnic   About the Trainer   LEONARDO TALPO MSocSc (Counselling) NLP Master Practitioner     Leonardo is an energetic Training Facilitator, Relationships Counsellor & Personal Coach whose sense of humour together with his relaxed and confident style can be of real inspiration to his clients and audiences. In the corporate environment he is an expert in the area of 'Communication-Relationships at Work' & 'Emotional Competence'. He brings to his clients his creativity and experience in the business world, blended with the wisdom and experience gained through his own life challenges and his several studies in the area of human development. By combining  his knowledge in Psychology, Counselling  and NLP coaching techniques, together with his long term business experience in the corporate world, Leonardo has the capacity to help people, business executives and companies to create solutions to today's challenges of retention, recruitment, work-life balance, stress, relationship conflict and burnout. Leonardo's passion is to promote cultures where individuals thrive to be efficient and productive, while taking care of their health and wellbeing. Leonardo has twenty years of professional experience as a senior executive in the corporate business. A native Italian, he has lived in Singapore since 1995, and traveled extensively for business in Asia-Pacific, the Middle East and Europe. Through his international exposure, he has developed a deep understanding of several cultures, becoming a real expert in multiculturalism Leonardo has trained people from: NUS - National University of Singapore; The Esplanade; RC Hotels Pte Ltd; SMU - Singapore Management University; EMA (Energy-Market-Authority) Singapore; Nanyang Polytechnic; Quintiles East Asia Pte Ltd; Sanofi-Aventis Singapore Pte Ltd; Singapore Prison Service; Seagate Technology International; Apple Computer Singapore; Bovis Lend Lease Asia; National Heritage Board; Republic Polytechnic; McGraw-Hill Education (Asia); Singapore Technologies Kinetics Ltd; DSO National Laboratories; Keppel FELS Ltd; Visentic Solutions Pte Ltd; Caterpillar Asia; Cosmos Chemical (S) Co Pte Ltd – Singapore; JTC Corporation Singapore; Mitsui & Co. (Asia Pacific) Pte Ltd; DHL In-House Consulting; OUB Bank; NTUC; Philips; Reuters Singapore; Rider Levett Bucknall – Singapore; Siemens Medical Instruments; Philip Morris Singapore Pte Ltd; SMRT Taxi; SIM - Singapore Institute of Management; Singapore Customs; DMG Singapore; DBS Bank; Total Oil Asia Pacific Pte Ltd; Zuellig Pharma Singapore; Lantiq Asia Pacific Pte Ltd.; SingTel - Singapore

Copyright 2007-2016 CBS. All Rights Reserved We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.

Hiring The Best Resume Writing San Francisco CA Expert

By Walter Hill

Getting a good job is usually a major desire among many people or rather potential job seekers. This comes after completing and attaining certain qualifications or certification for a given profession. In this case, individuals go through a rigorous process of job searching from one company to another. This has led to an influx in people looking for job opportunities, which has in turn triggered a lot of competition. Hence, job seekers in San Francisco CA have opted to engage the services of resume writing San Francisco ca specialists to improve their chances of getting the desired opportunity.

The professional resume writing business is flooded with many service providers with different capabilities, specializations and qualifications. Therefore, it is important for individuals to learn how to conduct a quality search on the best service provider in this area. Primarily this is in an effort of being in a better placed position to be called for an interview amidst of other candidates. The following tips are beneficial in differentiating between swindlers and professional in an aim of getting excellent services.

With modern technology, most corporate entities especially resume writing firms have engaged their services online. This allows a variety of people to access the desired services with an aim of landing the targeted job opportunity. Therefore, through the Internet platform, job candidates must look at the background information and reviews posted on the website belonging to the particular expert.

The period a given expert has been conducting writing activities ought to be a vital factor of consideration. This period aids in determining the outcomes of the particular undertaking. Expertise is gained through constant undertaking of particular activities throughout a given period. Experienced professionals possess valuable skills, and techniques in delivery excellent results with minimal or no errors.

Cost of writing services should be highly regarded before contracting a given specialist for your needs. This means that a person should be properly prepared in terms of finances to search for the specialist who charges a fee that he or she can afford. Nevertheless, the quality of services should be the focus since in the end the resume will help you get a well-paying job.

Time management is an important factor for consideration. Primarily because job opportunities usually have a deadline for application, which requires all candidates to adhere to or risk disqualification. Hence, job candidates ought to settle for professional resume writers who can undertake the operation within the stipulated time while maintaining quality work.

The manner that the potential specialist handles you and your needs is important. Therefore, job seekers should be in a position to gauge the level of professionalism. They ought to settle for experts who take time to know the needs of the client and his qualifications.

Job candidates must consider the level of networking the particular service provider has managed to establish in the corporate world. Proper networking in the corporate world especially with good paying entities is important. This means that the particular expert knows what the potential employers in a given industry require from candidates in terms of qualification and application.

About the Author:

Find details about the advantages of using resume writing San Francisco CA services and more info about an experienced writer at http://espritwriting.com right now.

Handling Angry, Hostile and Abusive Customers - Learn Practical Tips and Techniques to deal with these difficult situations in a calm, and assertive way - adv

Tuesday, 2nd February 2016 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Training Methodology Who should attend Testimonials CBS Master Trainer Course Information   Date:   2 Feb 2016 (Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       Handling Angry, Hostile and Abusive Customers - Learn Practical Tips and Techniques to deal with these difficult situations in a calm, assertive way   Introduction   In every type of business we are providing, we are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied. This course will impart to your staff the skills of how to handle difficult customer-situations confidently and resolve their complaints effectively, either over the counter or on the phone. If you have the ability to practise these valuable communication and problem-solving skills to handle each and every difficult customer, we will be able to turn most of the challenging moments into opportunities.   Course Objectives:   At the end of the course, participants will be able to: Understand customer needs and know what causes people to be difficult and understand if customers are actually difficult Manage your own negative feelings when dealing with difficult customers Apply effective strategies to manage difficult customer-situations   Course Outline:   Demonstrating the "Moments Of Magic" in customer service Appreciating customer responses and behavioral patterns Who are the difficult customers and what makes them difficult? Understanding the nature of customer complaints and customers' needs Identify their needs, problems and how to solve them Why are customers angry and what are they unhappy about? Reactions of unhappy customers How not to take customers' wrath and negative emotions personally? Be part of the solution, not part of the problem - turning anger into appreciation Handling angry customers and their emotions - connect and empathise Techniques of defusing anger and the tense situation Listening and responding skills in managing anger Using positive communication and "customer-benefit" statements Handling complaints skillfully using structured approaches, techniques, effective communication and problem-solving skills Summary and application back-at-work   Training Methodology:   This is a highly participative adult-focused training programme with plenty of discussions, group activities, case studies, role-plays, games, quizzes, video presentations and question/answer/feedback sessions.   Who Should Attend:   Service professionals who have to communicate and interact with customers either face-to-face or over the telephone.   Testimonials:   "We are delighted to have attended your training. Your good understanding of our work context and the interesting ways which you delivered the important messages attracted the our attention and learning. The value-added service pointers gave us a firm foundation to model and learn from" - Manager, Nanyang Polytechnic "The knowledge and skills shared were greatly appreciated and I could better equip myself in managing their difficult customers situations more confidently. I believe I can bring service to the next level after attending this course - Customer Service Executive, Loreal "The case studies, examples and service role playing are very applicable to our line of work. Catherine understands our job nature well and is able to provide practical skills for us to apply in our daily work. - Customer Service Manager, Mobile One   CBS Master Trainer   Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades. Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant. Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Copyright 2007-2016 CBS. All Rights Reserved This email is an advertisement. You are currently subscribed to our mailing list. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.