Writing in Response to Customer Complaints - Learn Effective Techniques to write to angry customers - adv

Friday, 2 October 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Using Words that Convey Positive Emotions Course Content Objectives Who Should Attend Training Methodology Testimonials CBS Master Trainer Course Information   Date:   2 Oct 2015 (Fri) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         WRITING IN RESPONSE TO CUSTOMER COMPLAINTS - A Complaint Is a Gift - Practical Tips on Winning Back Your Customers   "We all need people who will give us feedback. That's how we improve." - Bill Gates   USING WORDS THAT CONVEY POSITIVE EMOTIONS   Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship. Customer complaints are valuable pieces of feedback that can be used to improve our products and services. Customers are often frustrated by perceived insincere responses to their complaints. When responding to a complaint, you need to come across as being sincere. Using an appropriate tone is particularly important. Without the benefit of body language and tone of voice, you can only rely on your words to convey your intended tone. It is therefore important to know the implication of various words and phrases, and choose to use words that convey positive emotions.   COURSE CONTENT   Challenges of writing back to angry customers Checklist for responding correctly Importance of correct tone Examples of correct and incorrect responses What customers want in writing Case-studies of Actual responses Avoiding Email Burnout 8Cs of effective Client centric responses Editing your responses for accuracy and tone Following through on promises made Closing the customer service loop.   OBJECTIVES   By the end of this one-day workshop, participants would be able to: identify and avoid common errors in writing to customers learn the common pitfalls in writing to angry customers employ correct writing techniques practice email and critique writing employ 8Cs for effective writing         WHO SHOULD ATTEND   This workshop is highly relevant t professionals and executives whom are required to deal with formal written complaints and feedback. This includes senior officers from government agencies; NGOs and private sector. ANYONE who interacts with external and internal customers.   TRAINING METHODOLOGY   Practical tips, techniques and pointers, "hands on" practical writing workshop, visually-stimulating sessions, group discussions, checklists, useful writing worksheets and writing examples.   TESTIMONIALS   "Good discussion & interaction! I really enjoyed the class & instructor. I can directly apply what I've learned to my day-to-day experiences with complaints and feedbacks." Manager, Sumitomo "It was a pleasure attending a workshop taught by Sandra. I would highly recommend this workshop to my fellow employees and peers who are interested to write better in response to feedbacks" EBank Officer, CIMB "I learned a great deal that I will use immediately upon returning to work. Sandra is a wonderful trainer and kept the group interested throughput the course. I highly recommend the workshop to anyone who need to response to feedbacks through writing" Director, National Library Board   CBS Master Trainer:     Sandra Sandu is an inspiring and passionate global trainer, consultant, speaker and author with 29 years track record training and consulting employees of Fortune 500 corporations in twenty countries across the Asia Pacific. Her training territory includes cities in Asia, Middle East and Australia. Sandra graduated with a Masters degree in Education (Training and Development) distinction from the University of Sheffield University UK and a Diploma from Trinity College of Speech and Drama, UK. She is a Certified Trainer with the American Management Association (AMA) and a Licensed Trainer with Tony Buzan Centre UK in Thinking Skills, Brain Power, Creative Thinking, Innovation and Mind Mapping. Since 1993, she has been a Certified Management Consultant and is one of the rare recipients of the esteemed Fellow of the Institute of Management Consultants FCMC (USA) citation. Sandra is a well-known speaker at international conferences and has been listed in International Who's Who Directory since 1997. Sandra has also authored an acclaimed guidebook "Getting Ahead in Your Career" Her training workshops are always rated highly with the use of accelerated learning techniques to maximize learning and recall. Over the last twenty years, Sandra has been featured on leading television, radio and websites and has trained, consulted and inspired no less than half a million employees of key global corporations including Rolls Royce, ST Engineering, ST Aerospace, ST Marine, Honeywell, Jurong Shipyard, Sembawang Shipyard, Protex, Fugro Offshore, Shell, Singapore Refining Company, Singapore Petroleum Company, Petronas, Petronas Carigali, Petronas Pernapisan, Pertamina, Lubrizol, Castrol, BP Asia, Mc Dermott SEA, Bredero Shaw, Halliburton, MEA Holdings, Ameron Technologies, Ministry of National Development, Building Control Authority, Subana Ascendas, JTC, Worley Parsons, CPG and many more, across twenty countries.

Copyright 2007 - 2015 CBS. All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you.

Article Marketing Made Easy. Helpful Tips And Tricks!

By Ray Bradbury

Backlinks are a major resource for successful article marketing; they can also be a little bit confusing. With some time and effort you can easily be on the road to reaping rewards from backlinks. What they basically do is get you found; maximizing the chance that you will make a profit. Links to and from directories, blogs and other sites relevant to you and your niche are one of the best means for getting people to find your content and in the end your product, service, blog or whatever it is that you are doing to make money. See the tips below to get started.

With there being so many different people on-line, you want to make sure that your advertisements are being viewed by the correct target audience. If your company sells women's purses, it would not be very beneficial or profitable to market your product on a men's health site. Being aware of your target audience could mean the difference between steady sales and slow business.

Find a unique and clever way to make your article promotional. Readers love it when a writer tries something new and interesting. They are used to seeing the product description/review/buy it here format. If you can figure out a different way to promote your product, readers will flock in, and usually buy.

A fantastic way to gain exposure is to submit your articles to blog networks and article directories. People love to read blogs and they tend to have large readerships. Remember to include your details with each article you submit, and people will visit your site as well as the blogs.

Success in article marketing revolves around the content that you are publishing. Publish writings about any topic that is going to fit your preference, need or a solution to the issues that many readers may have. How-to articles are going quite well on many sites, so give them a go.

Don't focus all of your attention on selling yourself when it comes to article marketing, you need to focus on the content. You need traffic on your site and you won't get any if the content is lacking, plain or just unhelpful. Your readers need to feel that they are getting something out of what you provide or they'll go elsewhere for information.

After you have a healthy collection of written articles under your belt, collect them together and make an ebook. Selling this ebook is not a particularly admirable article marketing tactic. Readers will not appreciate you trying to charge them for content available for free elsewhere. A better use for your ebook is as a free reward for customers and potential customers who have expressed interest in your business.

Do not try to write for a topic that you are uninterested in. Your writing will show that you didn't really care about the content you were creating. The more you care about your content the more that will come across to your readers. It is also much easier to write about a topic that you care about.

Study published articles within your niche before trying to market your article. You also need to consider the market where your article will appear. By knowing what is out there, it will be easier to tailor articles to make them as effective as possible.

If you find that your articles are a very good quality, you should consider creating an ebook and giving them away to your readers. You can do a giveaway, which will get more traffic. Who doesn't like to win something? While they are trying to win the ebook, they will see what else you have to offer, and it could lead to a sale.

This is a recipe for building and promoting great articles, which are the driving force of a successful SEO enterprise. Without high-quality work to pull in the traffic, your site will have a hard time growing and your margin of profits will rise very slowly, compared to the money that you could be making, instead.

About the Author:

As a result of concentrating ones write-up marketing to a pick field or certain niche one particular can not merely hone their article builder reviews to their finest but also attract numerous followers from that field. Aside from the capability to perfect ones articles there is much less competitors within that articles marketing and advertising niche that one has discovered.

Prepare, Organize and Write Good Meeting Minutes with Speed and Clarity - Meeting Minutes Made Easy ! adv

Tuesday, 6th October 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Training Methodology Who should attend? Testimonials CBS Master Trainer Course Information   Date:   6th Oct 2015 (Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       1 day Meeting Minutes Made Easy Workshop - How to Prepare, Organize and Write Good Meeting Minutes with Speed and Clarity   Introduction   Meetings are important and an inevitable part of business; but like all business group discussion situations, conversations at meetings are often a complicated exchange of information and opinions, both relevant and irrelevant. An untrained person will find it extremely difficult to record minutes of meetings accurately, resulting in consequences that can be detrimental to the interest to the company.   Course Objectives:   On completing this workshop, participants will be able to: Apply the procedures for proper preparation for a meeting; Use the principle and techniques of minutes taking so as to record the proceedings of the meeting accurately; Distinguish relevant from irrelevant points; Recognise definite decisions made and actions required; Exercise sensitivity in the writing process; Manage secretarial responsibilities to chairman and key members for productive meetings Practise group dynamics and synergy at meetings   Course Outline:   Types of meetings and reasons for holding meetings Wish list and concern areas Meeting Planning Guide Principles of minutes recording Proper order of drawing up Agenda Business meeting buzzwords and terms Correct format for Agenda and Minutes presentation Meeting documents - notice of meetings, agenda, chairman's agenda, previous minutes, attendance register, etc. The purpose of proxy appointments Professional conduct at meetings Secretarial duties for meetings How to decide on importance of business discussed at meetings and to emphasise coverage in minutes Mistakes and problems encountered in meetings, minutes recording and presentation Follow-up action and summary   Training Methodology:   A highly interactive adult-focused workshop with plenty of hands-on exercises, group discussions, role-plays, minutes taking, transcription and presentation. There will be time for question/answer session and exchange of real-life meetings and minutes recording experiences.   Who should attend:   Administrators, secretaries and management professionals who need to develop the skills of minutes writing and presentation.   Testimonials:   'I find that the course is very interesting and valuable. The skills that one receives are not only valuable for your organisation, but for the attendee. They can become 'life skills'. Highly recommended.' Personal Assistant, Ministry of Finance 'This was an excellent workshop. It exceeded my expectations. The trainer delivered the course in a clear and easily understood manner.' Admin Manager, PerkinElmer Singapore 'I found Catherine s style of presenting is highly informative and helpful. Lots of new ideas to work on and take back to the workplace. Excellent workshop and great to be with people who understand the difficulties of minute writing. Well done!' Secretary - Alpine Engineering Services   CBS Master Trainer   Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades. Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant. Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Copyright 2007 - 2015 CBS. All Rights Reserved This email is an advertisement. You are currently subscribed to our mailing list. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.

Interrogation Vs Investigative Interview Implication on Evidence - Practical Approach to Investigative Interviewing Techniques - adv

28th & 29th September 2015 Having trouble viewing this email? click here         Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Course Outline Benefit Target Audience Course Objectives Testimonials Trainer's Profile Course Information   Date:   28th & 29th Sep 2015 (Mon & Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$900 (NETT) S$360 (After PIC Cash)   Inclusive of teabreaks and lunch For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         Interrogation Vs Investigative Interview Implication on Evidence - Practical Approach to Investigative Interviewing Techniques Introduction   Managers are often called upon to conduct internal investigation which may relate to a customer's feedback, employee's allegation, an accident or incident at the workplace or a routine disciplinary matter. They may also be asked to determine corporate policies, practices and procedures to prevent losses; deal with crisis; negotiate with tenderers or any other corporate concerns. The seemingly routine process of interviewing people to gather facts and ascertain truths is often perplexed by varying behaviours and motives of individuals. The interviewer must not only know what to ask but also who to ask, when to ask, how to ask and why he is asking the questions. At the same time, interviewers must be able to interpret the "signals" that he received from the interviewee. Planning, skilfully and meticulously interviewing and questioning of people is key to establish facts. Interview is a critical pillar in search of the truth of any transaction or occurrence. It involves a series of planned activities providing a systematic and structured approach applying principles of human relations, interactive communications and questioning techniques. Through the process of clarifying, verifying and confronting the interviewee with the testament of others or other facts available or gathered, the account given by the interviewee is subjected to close scrutiny to determine the truth. Being equipped with good grounding of Investigative Interviewing Techniques is relevant and important for managers and the organization to effectively secure facts and avoid unnecessary lawsuits, prevent future recurrence or further losses and eliminate other negative impacts to corporate image and reputation.       Course Outline   Day 1 Introduction Overview and Process of Investigation Rights, Legality & Obligations Interactive Communication - Behaviour, Motive & Non-Verbal The Interview Process Preparation (Objectives, Types of Interviewee) Preparing the Environment The Interview Guide Practical Exercise / Role Play Day 2 The Interview Process Questioning Techniques Confirming Clarifying Confronting Closing the Interview Good Interview - Bad Interview Practical Exercise / Role Play Critique and Reflection   Benefits   An overview of the Investigation Process An understanding of the Interview Process Understanding of the Powers and Rights Application of the techniques in interviewing and questioning   Target Audience   Managers / Senior Managers Department / Section Heads Recruitment / Human Resource Executives Security Managers / Executives Accountant / Auditors Team Leaders Public Relations Officers Investigators Others involved in gathering facts   Course Objectives   To provide participants with an overview of the investigation process To explain the rights and obligations in conducting an investigative interview To outline the steps in the Interview Process To equip participants with the mechanism to deal with challenges To enable participants to develop and apply interviewing and questioning techniques   Testimonials   "The course provides a lot of useful techniques in Investigation and as a professional I have learnt many things that I would have not known otherwise." Manager, Land Transport Authority "The course gave comprehensive coverage of subject area and give me a good concept of the interview process and the questioning techniques ." HR Manager , Beth-EL "The training were particularly useful and certainly offered the investigator a lot to consider in the approach and subsequent handling of the outcome of investigative activities." Director, CPF "A useful course significantly enhancing my awareness of the many aspects of investigations and interrogations." Manager, Cold Storage   Trainer's Profile   Shairi     QUALIFICATIONS Master of Human Resource Management (MHRM) Bachelor of Business in Business Administration with Distinction Diploma in Management Studies Professional Graduate Diploma in Counter Terrorism and Security Diploma in Security Management Advanced Certificate in Training and Assessment (ACTA) Aviation Security Professional Manager (AVSEC PM) RELEVANT COMPETENCIES Licensee Security Guard Agency Private Investigation Agency Security Service Provider International Crime Prevention Specialist Private Investigation Course Development / Instructional Designs Investigation Workshop Security Management System & Risk Assessment Workshop Internal Auditor's Workshop Regulated Air Cargo Agent (RCAR) Security Awareness Effective Security Operations Training External Lecturer Security Industry Institute External Lecturer NTUC Learning Hub External Lecturer Aventis School of Management Security Consultancy Consultant/Auditor Regulated Air Cargo Agent Regime (RCAR) Secure Trade Partnership TAPA FSR TAPA TSR ISO 28000 TVRA / Audits NSRS Skills Consultant Industry Functional Map Skills Standards OJT Blueprint COURSES ATTENDED / FACILITATED Police OCT Basic Course Police "C" Course Police "B" Course Police "E" Course Prosecutor's Course Training the Trainers AWARD & MEMBERSHIP CP High Commendation ('91) CP Commendation ('84, '86, '93, '95) RMIT Golden Key National Honour Society ('95) International Society of Crime Prevention Practitioners Singapore Training and Development Association Shairi began his career with Singapore Police Force as a National Service Probationary Inspector in 1979 attached to Toa Payoh Police Station. On completion, he joined the regular service and was attached to Central Police Station as an Investigation Officer in 1982. Thereafter, he held several positions such as Training Officer, Licensing Inspection Officer and Senior Investigation Officer. In 1986, he was posted to the Police Academy as a Trainer where he facilitated and conducted lectures on Evidence Act, Criminal Procedure Code, Police Procedures, Practices and Orders and Government Instructions to the Senior Officers' Basic Courses and the Officers' Cadet Trainees. In 1993, he then took up the role of Chief Investigation Officer at Geylang Police Division where he managed a team of investigators and implemented the team-based investigation system. He then progressed to Training Command as Commanding Officer Junior Officers' Training Wing, managing a team of trainers, responsible for the training of police recruits as well as other developmental courses. He left the Police as an Assistant Superintendent of Police in 1998. Whilst in the Police, he was awarded a total of one High Commendation and 4 Commendations from the Commissioner. He then embarked on his own business and set up Live Sensor SPI Consultancy. In 2003 and 2005, he founded Live Sensor SPI Consultancy Pte Ltd and Live Sensor Security Pte Ltd respectively. Collectively, both companies provide services on security manpower, consultancy, private investigation and training. Some of the major security projects include Ministry of National Development Building, Health Promotion Board, NUS Prince George's Park Residences, PSA West Coast Marine Base, Kian Teck Dormitory and Singapore Post Centre. Other projects include the supply of Traffic Enforcement Officers to the Land Transport Authority and Car Park Customer Service Officers to Metro Parking. On special events, security services were provided to the CPF Board for crowd control duties in relation to the issuance of New Singapore Shares and Economic Restructuring Shares; Orchard Road Christmas light-up for 5 continuous years and the National Library Book Sale for the past 6 years running.   On investigation, services were rendered to Baker & McKenzie, a leading law firm, on matters involving infringements of intellectual property rights. Evidences of infringement were gathered for Nokia, Columbia Sportswear, Media Corporation of Singapore and Microsoft Singapore. He also provides investigation services to the Ministry of Health Enforcement Section. Having completed professional security programmes such as ICAO AVSEC PM, TAPA FSR, TAPA TSR, IACSP S2 Anti-Terrorism Officer, STET/ASIS Executive CSO Programme, STET/NUS Security Profiling, APD RACASP Security Consultant and Auditor and with more than 34 years of experience in the Police and Security Industry and as an International Crime Prevention Specialist, Shairi offers various security consultancy ranging from facility survey, audit, TVRA (threat, vulnerability, risk assessment), security design options and training. Some of the completed TRVA involved HSH Nordbank AG, Singapore Sports Council and Float@Marina. As APD (Airport Police) Accredited Security Consultant and Auditor, he has provided consultancy and audits to more than 100 cargo companies whose security programmes and applications for registration and renewal have been approved.    Shairi is also an ISO 28000, Supply Chain Security and Customs' STP (Secure Trade Partnership) Consultant. He has assisted several companies to establish and develop their Security Master Plan, including Security Policy, Risk Policy, Business Continuity Plan and Emergency Response Plan. Shairi is also an Associate Security Consultant with STET Homeland Security Services Pte Ltd where he has undertaken other TVRA projects. As an Associate Lecturer (Diploma level) with the Security Industry Institute, Shairi lectures several security subjects including law and management such as "Manage Security Agency within Legal Framework", "Conduct Security Survey", "Manage Security Operations", "Achieving Work Effective", "Performance Management" and others. He also lectures at STET Homeland Security Services Pte Ltd (Investigation and Security courses), and Aventis School of Management (Professional Graduate Diploma in Counter Terrorism and Security). He also develops and conducts training courses such as "Investigation Techniques", "Security Management System and Risk Assessment Workshop", "Internal Auditor Workshop for Cargo Agents", "Security Awareness Course", "Regulated Air Cargo Agent Regime Training Programme", "Security Systems, Technology & Practices cum Known Consignor Workshop", "Effective Security Operations" and other customized in-house courses for companies.

Copyright 2007 - 2014 CBS. All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you.

Mind Your English Language and Grammar Brush Up - From Singlish to Standard English - adv

Monday, 28 September 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Outline Course Objectives Training Methodology Who should attend Testimonials CBS Master Trainer Course Information   Date:   28 Sep 2015 (Mon) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         Mind Your English Language and Grammar Brush Up - From Singlish to Standard English - Be Understood, Not Misunderstood !   Introduction:   The key principles of English, focusing on the specific needs of Singaporeans are incorporated into this workshop. This workshop will take you through a series of interactive, hands-on activities to help you avoid grammatical errors. You will learn to edit your writing to make it more accurate and gain confidence in your everyday use of grammar. During this course you will look at grammar from a functional perspective and practise your grammar through writing, speaking, and communicative activities.   Course Outline:   Pronunciation "good ups" revealed Commonly mispronounced words Brush up your Grammar! Common slips up of Grammar, Prepositions and Modals Oddities of English explained "Standard English, not "Singlish" Commonly confused words Common Singapore language errors Improving grammar, vocabulary, diction and voice tips What you need to do to mind your language Proof -reading techniques Micro and macro editing techniques   Course Objectives:   Understand norms of standard English Brush up your English Grammar Avoid commonly confused words in business Improve the clarity of your message Avoid common errors in "Singlish"   Training Methodology:   Guidelines and principles, practical tips, techniques and pointers, visually-stimulating sessions, group discussions, checklists, useful worksheets and examples         Who should attend:   This interactive workshop is designed for managers, secretaries, executives, supervisors, customer service professionals and anyone who wants to develop a deeper appreciation and improve their communication skills. It is particularly useful in helping both Singaporeans and those whom are new to Singapore to develop the ability to switch between Singlish and Standard English in situations that require it. You will take part in role-plays, discussions, games as well as listening to dialogues.   Testimonials:   "I will apply my new knowledge as I have gained from this training such as,changing my writing method and more correctly use of my grammar when writing reports and emails" Manager, City Development Limited "I learned how to write simple and concise emails and reports,how to revise my emails from grammar,style and tone" Executive, Ministry of Health "I have learned how to pronounce correctly and with clear enunciation. The course also helps me to establish self-confidence to speak English" Customer Service Manager, Bank of Tokyo   CBS Master Trainer:     Sandra Sandu is an inspiring and passionate global trainer, consultant, speaker and author with 29 years track record training and consulting employees of Fortune 500 corporations in twenty countries across the Asia Pacific. Her training territory includes cities in Asia, Middle East and Australia. Sandra graduated with a Masters degree in Education (Training and Development) distinction from the University of Sheffield University UK and a Diploma from Trinity College of Speech and Drama, UK. She is a Certified Trainer with the American Management Association (AMA) and a Licensed Trainer with Tony Buzan Centre UK in Thinking Skills, Brain Power, Creative Thinking, Innovation and Mind Mapping. Since 1993, she has been a Certified Management Consultant and is one of the rare recipients of the esteemed Fellow of the Institute of Management Consultants FCMC (USA) citation. Sandra is a well-known speaker at international conferences and has been listed in International Who's Who Directory since 1997. Sandra has also authored an acclaimed guidebook "Getting Ahead in Your Career" Her training workshops are always rated highly with the use of accelerated learning techniques to maximize learning and recall. Over the last twenty years, Sandra has been featured on leading television, radio and websites and has trained, consulted and inspired no less than half a million employees of key global corporations including Rolls Royce, ST Engineering, ST Aerospace, ST Marine, Honeywell, Jurong Shipyard, Sembawang Shipyard, Protex, Fugro Offshore, Shell, Singapore Refining Company, Singapore Petroleum Company, Petronas, Petronas Carigali, Petronas Pernapisan, Pertamina, Lubrizol, Castrol, BP Asia, Mc Dermott SEA, Bredero Shaw, Halliburton, MEA Holdings, Ameron Technologies, Ministry of National Development, Building Control Authority, Subana Ascendas, JTC, Worley Parsons, CPG and many more, across twenty countries.

Copyright 2007 - 2015 CBS. All Rights Reserved. We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you. If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you.