Safeguarding your Organisation from the Abuse of Dirty Monies and Terrorism - 2 day ( a d v )

Mon & Tues, 13 & 14 April 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Course Objectives Course Outlines Who should participate? Testimonials About the Trainer Course Information   Date:   13 & 14 Apr 2015 (Mon & Tue) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$850 (NETT) | S$340(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you         2 day Safeguarding your Organisation from the Abuse of Dirty Monies and Terrorism   Monies originated from illegal activities, can be cleaned in our financial system and to be used as if it is clean monies. Terrorists will also use the same financial system to channel clean monies to finance their activities. The financial system includes all businesses that can assist them to achieve their objectives. They target on good and established companies like yours - best in camouflaging their dirty monies and dirty activities. Most of the incidences, the company itself unaware of being used in this money laundering and terrorist financing process. In Singapore, assisting in money laundering and terrorisst financing results in - unintended consequences that are detrimental to your business and you personally. Thus, it is important that you have the knowledge and skills to identify such dirty monies and activities, in managing your risk and safeguarding your company.   Course Objectives   Upon completing this programme, you will be able to - Understand the fundamental and basics on how money laundering and terrorism financing can take place Understand and communicate with your internal officers, on the consequences and penalties of being used to clean dirty monies and terrorist financing Protect your company and yourself - from such dirty monies and activities, by designing proper preventive and detective measures Understand and appreciate the trends common to Singapore to continuously improve your vigilance against this abuse Evaluate all your business processes and relationship using the Risk-Based Approach in building an effective firewall preventing such dirty monies and activities   Course Outlines   Basic Processes and Structuring of Money Laundering and Terrorist Financing The Law in Punishing Cleaning Dirty Monies and Terrorist Financing Understanding how your company and you as an individual, can be used in cleaning dirty monies and terrorist financing The Trends and Common case studies for Singapore and ASEAN region Diagnose and assess your risk profile complete with pin-pointing to the exact risk area Implementing Policies and Processes in preventing and detecting dirty monies and terrorism activities       Who should participate?   All officers, managers and senior management, from all functions , whom are interested and keen to protect his/her company from dirty monies and terrorist financing. Some organisations is required to prepare a risk prevention and detection framework for Money Laundering and Terrorist Financing. If you are currently working in such organisations, your position as a Compliance Officer Internal Auditor Finance and Accounting Manager Legal and Corporate Advisor, or Strategic and Planning Officer/Manager Requires you to attend such training for compliance purpose.   Testimonials:   "The trainer is very good in delivering knowledge / lecture to the class by providing real-life cases as reference & relate well to the course books provided." Changi Airport "The lecturer provided a lot of case studies & examples to us. She is very cheerful & attending her class has never been bored." Siemens Singapore "It has been a privilege to have you as our course trainer. I am grateful for the insightful and enriching session. Thank you for sharing your wealth of knowledge which is not just limited to technical aspects but also pointers on presentation skills, an area which we often neglect. You were extremely engaging, entertaining and I thoroughly enjoyed myself" PwC Singapore   CBS Master Trainer     Jessica Hong CA(M) CPA Jessica always delivers her financial skills programmes in a refreshing way, and helps accelerate the learning curves of the non-finance professionals. Financial courses need not be dull and boring; they can be fun, stimulating and personally motivating. Jessica Hong (Ms.) is a Malaysian Chartered Accountant and holds a Bachelor of Accountancy from University of Malaya and she completed her post-graduate studies in Management Development Programme at INSEAD, Singapore. Her career with PricewaterhouseCoopers (PwC) has given her invaluable experience in system assurance, management assurance, audit, fraud investigations, system implementations, due diligence and many other challenging assignments. All these provide her with deep insights of financial management practices and their impact on corporate performance. Her financial skills training experiences made her an invaluable resource to participants in her financial skills programmes. She was trained by Michael Wells, Director, IFRS Education Initiative, IFRS Foundation and Paul Pacter, IASB Member & Chairman of the SME Implementation Group in Singapore recently, to be an IFRS Trainer (IFRS is International Financial Reporting Standard). She is on the panel of trainers for Institute of Singapore Chartered Accountants (ISCA) Business Ethics and Conduct, specialising in Anti Money Laundering and Anti Terrorism Financing topics, and Financial Reporting Standards. In Jessica's recent projects, she was appointed by the Accountant's General, Ministry of Finance and Akademi Audit Negara, to train all auditors, accountants and operation leaders in Malaysia Government in implementing Malaysia Public Sector Accounting Standards (MPSAS) , a migration from cash accounting to accrual accounting. Some of her major clients she worked with during her career include DKSH, Sime Darby and Amoco Chemicals, Maxis Communications, United Overseas Bank Malaysia, CitiBank Thailand, Kampuchea Institute of Certified Accountants and Auditors (KICPAA), OCBC Bank, MSIG, Institut Bank-Bank Malaysia, Ministry of Finance Malaysia, Institute of Singapore Chartered Accountants, Ministry of Finance (Malaysia), MSIG , Moet Henessey Diageo Singapore and Agro Bank. Jessica has varied and vast commercial experience in developing and implementing credit control policies, project management, debt recovery training, system integration and many other management effectiveness & efficiency assignments. With more than 10 years of training experience in her cuffs, Jessica continued her passion in human capital development, specializing in financial and management skills training. Jessica defines Corporate Trainings as applying adult learning methodologies that are interactive and stimulating to help the participants relate better in application of the newly acquired financial skills.

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Leading with Story - How Leaders Engage and Persuade in a Complex World (a d v)

Monday, April 6th 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here This Issue Introduction Purpose Workshop Objectives Benefits Program Outline For Whom Testimonials About the Trainer Course Information   Date:   6th Apr 2015 (Mon) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$500 (NETT) | S$200(After PIC Cash)   * Inclusive of teabreaks and lunch To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you     1 day Leading with Story - How Leaders Engage and Persuade in a Complex World   Introduction   Today, leaders of organisations are increasingly using the power of story telling to inform, inspire and influence their teams. With a mastery of this craft, leaders are engaging both internal and external stakeholders more effectively in communicating abstract concepts, projects and managing change. Legendary screenwriting instructor, Robert McKee says, "Stories are the currency of human contact." Thus, by using this currency effectively, leaders are able to trade with their followers by showing empathy and in return, they earn greater support and trust to lead and manage change. This programme is designed to help managers and directors to engage, connect and sell personal and organisational aspirations, through the use of strategic business story telling. Our approach is practical; it focuses on helping them to source, craft and deliver memorable and inspiring stories that move.   Purpose   To encourage and empower leaders to embrace story telling: the process, tools & techniques and platform delivery mechanics to build rapport, goodwill, and inspire greater action.   Workshop Objectives   provide a structure for identifying organisational stories, delineate a process for crafting stories with proven tools; offer helpful critique and suggestions on the delivery of a signature story. >   Benefits   Ability to source and tell compelling stories, Emotionally engage teams with provocative narratives, Inspire teams to become active learners and innovators, Generate greater trust, respect and admiration from followers, Boost the perception of leaders as engaged and caring. <     Program Outline   Part I: Sourcing for Compelling Stories Story sourcing process Anatomy of a good story 3 types of stories leaders tell How to sort, triage and catalog stories? Part II: Processing Stories 5 Rhetorical tools and devices Crafting and polishing stories Field testing stories within safe zones Field testing of stories within the 'no-fly' zones 5 elements of a highly contagious story Adding elements of brain science into storytelling How to test, triage and polish your stories? Part III: Delivering Stories Across Platforms How to deliver a fascinating opening and close Adapting your stories to specific presentations Learning from luminaries across cultures Delivering mastery (springboard) stories Platform critique of 1 signature stories   For whom   Department heads, Managers, supervisors, business professionals, directors and anyone who is interested in the use of storytelling in organisations   Testimonials   "Awesome Workshop - Great insights and presentation" Senior Analyst, Align SMA Pte Ltd "Engaging course" Manager, Republic Poly "Gideon was a very pleasant and effective trainer" Calvary Baptist Church "The course has provided another tool for me to use to engage the audience" Principal, Ministry of Education "Very interactive session ! Brought back many interesting stories to share, plus the tools as well" -Organization Learning, Starhub Ltd "Practical tools & stories shared by Trainer" -Manager, Ngee Ann Polytechnic   About the Trainer     Gideon F. For-mukwai is an award-winning speaker, trainer and facilitator with over 10 years of local and international experience from Asia, Europe, Middle East, Africa and North America. In 2004, he founded XtraMile Solutions in Singapore. Since then, he has trained over 16,100 executives from organisations such as Oracle, US Social Security Administration Department, Dell, DBS Bank, People 's Association, National University of Singapore, Siemens, Gillette, Singapore Armed Forces, (SAF) and Great Eastern Life. He has also provided guest-lectures at Morrison University in Nevada, USA. In the last three years, he has presented story-telling workshops for leaders from the U.S. Social Security Administration, Singapore Indian Chamber of Commerce, U.S. Department of Veterans Administration, Rotary Club of Singapore, Washoe County Public Libraries in Nevada and several international professional organisations. In 2009, he was the Champion of the Inter-University Speech Competition at the University of Nevada, Reno. In 2005, he represented Singapore in District 80 International Speech Contest in Indonesia and emerged 1st Runner up from 5 South East Asia countries. In both cases and several other major contests, he credits story telling as the decisive factor that enabled him to out speak his competition. Gideon is a graduate from the Master's in Journalism programme at the Reynolds School of Journalism, University of Nevada, Reno.

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Coping with Internal and External Customers - Dealing with Unhappy Customers and Colleagues more Effectively ( a d v)

Friday, 17th April 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Who should attend Testimonials CBS Master Trainer Course Information   Date:   17th Apr 2015 (Fri) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       1 day Coping with Internal and External Customers - Dealing with Unhappy Customers and Colleagues more Effectively   Introduction   Every company will experience complaints and problems made by demanding customers both internally and externally. No wonder those service providers who handle such issues effectively will stand out well. They will be able to salvage from loss of trust and goodwill; eventually win back the customers and of course, win back the co-operation and business. This course presents the techniques and tools to communicate and influence both internal and external customers when service personnel do not know how to meet customers' needs and expectations and yet have to deliver customer satisfaction.   Course Objectives:   At the end of the course, participants will be able to: Understand people and the way they behave Present the pillars of successful service Take criticism and give constructive criticism positively and confidently Handle difficult people and the sensitive situations better Handle emotions such as anger and stress more effectively   Course Outline:   Understanding people's behavior and thinking Conflicts resolutions in a Win-Win manner Managing own anger and stress Managing others' anger and stress Effective communication and response Working with assertiveness Effective team spirit in problem-solving and decision-making Getting the most out of your relationship with others   Who Should Attend:   Managers, Executives, Supervisors and Staff members.   Testimonials:   "Excellent course. Great delivery and trainer was concise and succinct during the presentation. High level key values that make an impact rather than minute details which would be forgotten or lost over time. Thanks, Catherine - Manager, Republic Poly "Interesting trainer, able to capture the attention of the class and spice up the atmosphere for conducive learning. It was excellent, and I highly appreciate it." - Executive, Ministry of Home Affairs "I found Catherine to be extremely confident, patient, and knowledgeable. I learned many things from this course which will be useful for me in my everyday dealings." - Customer Service Manager, MSIG   CBS Master Trainer   Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades. Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant. Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

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2 day Unleash your Creativity Using Tony Buzan’s Mind Mapping BrainSmart Tool™

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Course Information Date: 22 & 23 April 2015 (Wed & Thu) Time: 9.00am to 5.00pm Venue: Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Fees: SGD850 (NETT) S$340 (After PIC Grant) *Enjoy up to 400% tax deduction or 60% cash payout under the Productivity and Innovation Credit (PIC) scheme for Staff Training. Find out more at https://www.iras.gov.sg/ or email picredit@iras.gov.sg Inclusive of teabreaks and lunch Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form To register, please contact Ms Elsie Koh @ 9857 8570/ 62789785 or elsie@360degrees.com.sg Unsubscribe If you no longer wish to receive our email - please click unsubscribe here. Thank you. 2 day Unleash your Creativity Using Tony Buzan's Mind Mapping BrainSmart Tool™ - Higher Productivity – Using mind maps to innovate, brainstorm and exchange ideas Introduction Do you believe people are the greatest asset of your organization? I'd say 'No' because only the RIGHT people are. The right people are those who can think, innovate and raise the productivity bar. Never before has innovation been so important as a key ingredient to driving productivity success. This success is necessary for your firm's survival, competitive advantage and growth in today's fast changing global economy. Today's consumers are more educated than ever and are continuously seeking new goods and services in the market. It is time to empower ourselves to meet and exceed those needs through innovation and higher productivity. To innovate, research has shown that the human brain has a much larger ability and potential than we think. Yet the one potent resource which each of us readily possess is by no means fully tapped or developed. If you agree the RIGHT people are the only real resource and hence, the task of developing their mental skills would be of utmost importance to the individual and any organization. By harnessing the inter-connected thoughts in your brain, your ability to generate ideas will prove to be more effective, creative and hence innovative. Tony Buzan, the inventor of the revolutionary brain tool -The Mind Map, transforms the way organizations and people think and work to achieve new ideas for innovation and productivity. This workshop is specially designed to equip participants with the knowledge, brain skills and techniques developed by Tony Buzan, in order for them to apply, excel and advance in their organizational goals to innovate for higher productivity success. Workshop Objectives Day 1 Different Thinking for Creativity and Innovation Difference between Creativity and Innovation Discover How your Brain Works Brain Functions: Associative Thinking Brain Skills – A Whole-Brain Synergetic Thinking How to Tap into your Infinite Creative Potential < Da Leonardo Think: Geniuses How> Divergent and Radiant Thinking Introducing the Buzan Mind Mapping Technique Buzan Laws of Mind Maps® Fundamentals of Buzan Mind Mapping Techniques Our Brain's Native Language One Size Fits All Drawing Your First Mind Map® Generate 5X more and better ideas Hands-on Practice Presenting Individual Mind Maps® Buzan Mind Maps for Presentation Eliminate the use of notes No fear of forgetting what you want to say Presentation in a natural and conversational style Captivate and engage your audience every time Audience flows with your thoughts and ideas with ease Stand out from the crowd with revolutionary Mind Map presentation Present powerfully and confidently! Radiant Technique for Organizing Information The 10% Key Point Rule Deciding the Basic Ordering of Ideas Prioritizing Key Ideas Establish Relationship with Connecting Ideas for Critical Thinking Be In Tune with the Big Picture at All Times Presenting Individual and Group Mind Map Improve Memory using Mind Maps Recall During Learning The Memory Test The World's Most Important Graph Recall After Leaning Day 2 Creative Problem Solving Technique What is Creativity? The Torrance Creativity Test 4 Ways to Measure Creativity Identifying and Defining Problems Mind Maps for Creative Problem Solving – Case Study Mind Map for Decision Making in Convergent Thinking Determining the Criteria for New Ideas in Decision Making Consider All Factors for Idea Implementation Using Mind Map Using the Mind Map® Weight-age System for Accurate Decision Making Establishing Sub-criteria and Sub-branches Analyse specifications and Identifying Information Gaps Running Productive & Effective Meetings Using Mind Maps® template for Meetings Taking Notes, selecting key words and visual recording Tracking Action Task list Keep meetings focused and avoid drift < Map® Mind of> Introducing computer iMindMapping Bringing Mind Mapping to a Whole New Level Keeping up with Technology Engage Participants through Interactive Creative Thinking Revolutionary Software that Stimulates Your Thinking Process Create Personal, Organic-looking digital Mind Maps for Training and Facilitation Achieve Your Full Mental Potential and Excel in Your Training and Educational Career Workshop Methodology This lively and interactive workshop requires extensive participants' involvement. It gives them ample opportunity to practise the new techniques acquired. The Buzan workshops usually comprise of bite-size lectures and multi- media presentations, individual exercises, small group discussions and presentations, self-awareness quizzes, brain breaks for reflection and integration, games and activities, role play and case studies. 360 Degrees Trainer Profile Betty Kan-Sekine graduate with honors from California State University. She is a Certified Professional Trainer (IPMA, UK), a Certified Neuro-Linguistic Programming Practitioner (NFNLP, USA) and an Associate Lecturer with SIM Global Education. She is a ThinkBuzan Licensed Instructor and an iMindMap Advanced Instructor facilitating Tony Buzan's Mind Mapping® technique. Betty is also a Certified Instructor of Dr Edward de Bono's Six Thinking Hats® Method and Lateral Thinking Application. She had attained a full Advanced Certificate in Training & Assessment (ACTA) under the Singapore Workforce Skills Qualification framework. Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. She had appeared in multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India's Hindustan Times. Her corporate experiences span across major industries in the aviation, financial & legal sectors. Some of Betty's workshop participants were from Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, National Heritage Board, Singapore Discovery Centre, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overs as Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, to name a few. Betty also conducts public workshops in Singapore and Hong Kong. Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one's potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be. In House Customized Training We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6278 9785/ training@360degrees.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.

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